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6202 Pokalong Path, Lago Vista, Texas 78641-5104
(512) 810.8547
(512) 807.7233


Demonstrated complete understanding of accounting principles and Federal contrac
ts. Highly experienced in applying and implementing internal controls knowledge
within the context of the business financial management system; adept at assessi
ng issues, confirming data, and providing recommendations to superiors to streng
then the internal control environment and mitigate business financial risks. Pro
ven track record of excellent management and leadership abilities, complemented
with outstanding customer relationship-building skills to constantly deliver dyn
amic results. Exhibit capacity in communicating clearly and effectively with inv
olved parties, fostering a collaborative team environment.


DELL, Inc. ~ Round Rock, TX

Federal Credit and Collections Manager 2005-2010
- Provided oversight to the Federal Governments annual receivable of appro
ximately $2.5 to $3.0B
- Directed daily operations of 13 collectors, 2 contractors, and 4 interns
- Exemplified solid understanding of the Federal Acquisition Regul
ations (FAR), Wide Area Work Flow (WAWF), and Department of Defense (DoD) contra
- Consistently drove reductions in the Federal receivables portfol
io while positively impacting team moral
Federal Accounts Receivable Supervisor 2000-2005
- Administered $1.5 to $2.0B annual departmental receivables
- Directed daily operations of 13 collectors and 1 support staff
- Provided proactive leadership to subordinates to efficiently accomplish
team’s assignments while conforming with established guidelines, procedures, and pol
icies for credit / collection
- Proposed necessary departmental changes and oversaw company policies tha
t directly affect subordinates
- Rendered assistance in identifying appropriate credit / collection proc
edures to support the business needs as well as in monitoring credit and collect
ion processes to ensure efficient work flow
- Developed and maintained constant communication with internal business p
artners (Sales, Finance, and Operational departments) and external customers to
resolve issues
- Extended expertise to subordinates by facilitating training on credit /
collection processes and appropriate customer service support
Project Management
- Directed the initiative to implement WAWF (DoD electronic) invoicing thr
ough DELL in 2004
- Developed and executed paper invoicing solution for the DoD business in
Data Analysis
- Designed and implemented individual collector metrics for the Americas B
usiness Unit, which is still being used at present
Federal Accounts Receivable Representative 1997-2000
- Assumed responsibilities for issuing and posting cash receipts; reconcil
ing outstanding balances; and preparing periodic reports on accounts receivable
and past due status
- Administered collection, including sending follow-up inquiries; negotiat
ing past due accounts on repayment terms; and making decisions on endorsing acco
unts to collection agencies and / or writing off accounts receivable
- Assessed accounts status and initiate collections
- Responded to internal and external customer account inquires
- Supported internal metrics and goals through collection activities
Project Management
- Consistently excelled in reducing Federal DoD Receivables Portfolio

Citicorp Credit Services ~ Albuquerque, NM
Commissioned Collector 1988- 1997
Fleet / Norstar Bank ~ Schenectady, NY
Installment Loan Underwriter 1987- 1988
First National Bank ~ Albuquerque, NM
Credit Buyer of Indirect Loans 1986-1987
Beneficial Finance Company ~ Albuquerque, NM
Customer Service Manager 1979- 1981
Triangle Finance Company ~ Grants, NM
Manager 1978-1979

University of New Mexico ~ Albuquerque, NM; 27 semester hrs with concentration i
n Economics
University of Phoenix ~ Phoenix, AZ; 12 semester hrs with concentration in Busin
ess Management
Adams State College ~ Alamosa, CO; 55 semester hrs with concentration in Account

Supervisor of the Quarter (Q1 FY’09)
Supervisor of the Quarter (Q4 FY’08)
Supervisor of the Quarter (Q4 FY’07)
Americas Finance “Above and Beyond†Team Award (Q4 FY’06)
Liquidity Management MVP (Q1 FY’06)
Supervisor of the Quarter (Q2 FY’04)
Americas Finance “Above and Beyond†Team Award (Q1 FY’03)
Government MVP (Q1 FY’03)
Finance “Best in Americas†Award (Q2 FY02)
Federal Credit and Collections Team Player Award (Q3 FY’01)
Federal Credit and Collections Team Player Award (Q2 FY’01)

Volunteer, Habitat for Humanity
Volunteer, Capital Area Food Bank
Volunteer, Round Rock Area Serving Center

Proficient in Microsoft Office Suites (Excel, PowerPoint, Word, and Outlook) wit
h working knowledge of SQL Server.