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JENNIFER H. NELSON PO Box 8848 a Brea, CA 92822 a (951) 318-7077 a jn8481ce@westpost.


SUMMARY OF QUALIFICATIONS Innovative leader with extensive organizational development experience. Team pl ayer, attentive listener, and persuasive communicator, focused on maximizing pro ductivity and profits. Strong relationship builder, highly capable of partnerin g with clients, staff, and administration. Proven process improvement, team bui lding, and performance evaluation abilities. Acute strategic planning skills. Exceptional knowledge of training and mentoring. AREAS OF EXPERTISE Organizational Development Training and Mentoring Strategic Planning Operations Management Policy Development Team Building Public Relations Process Improvement Retail Management Corporate Communications Performance Evaluation Customer Service ORGANIZATIONAL DEVELOPMENT EXPERIENCE Trans Ocean Product Ventures, CFL West, Newport Beach, CA (2006 a" Present) Operations Manager, Human Resources Department Direct recruitment and staffing operations for a satellite office of an internat ional trading company. Collaborate with Human Resources Department employees in Hong Kong and China offices. Lead employee orientation and training. Create p erformance management and improvement systems. Coordinate organizational and sp ace planning. Develop and implement office and operational policies. Administe r payroll and benefit plans. Supervise Finance Manager, Customer Service Manage r, and Office Assistant employees. Partner with Officers to define annual budge ting across all departments. Coordinate sales meetings, special events, and tea m building initiatives. Maintain business licenses and regulatory compliance. Design promotional products for in-store and tradeshow events. Selected Achievements a Recognized by senior management for exceptional process improvement skills. a Consistently meet all established corporate timelines. a Reduced office expenses by 20% by controlling supply inventories. a Spearheaded multiple office relocations. a Led contemporary men's and women's line presentations at tradeshows in Las Veg as and San Diego. ADDITIONAL RETAIL MANAGEMENT EXPERIENCE Nordstrom, Brea and Santa Ana, CA (2004 a" 2006) Assistant Department Manager Managed, interviewed, hired, and developed a staff of up to 30 Sales Team employ ees. Controlled product inventories. Oversaw daily sales floor merchandising. Ensured top customer service. Selected Achievements a Exceeded all sales targets by creating and implementing in-store brand promoti ons. a Promoted from Sales Associate to Nike Product Specialist to Assistant Departme nt Manager within 1 year of hiring. EDUCATION Bachelor of Arts in Communications Public Relations Concentration, Business Administration Minor

California State University, Bakersfield, Bakersfield, CA (2005) Associate of Arts in Liberal Arts Riverside Community College, Riverside, CA (2002) TECHNICAL SKILLS Microsoft Office Suite Windows and Mac Operating Systems Full Circle