You are on page 1of 2

Charles D.

6918 Raintree Forest
Cell: 210.215.7432
San Antonio, Texas 78233 E-mail: c
Accomplished, versatile information technology professional with expertise in th
e administration and support of cost-effective software application systems desi
gned to meet challenging business demands. Extensive experience in the managemen
t of large-scale computer operations systems and support staff. Keen problem so
lver skilled at collaborating with diverse internal customers. Highly qualified
to leverage sophisticated technology to facilitate attainment of demanding busin
ess goals.
General Management Information Technology Application Development
IT Production Control Business Contingency Planning Vendor Coordination
Testing and Implementation Training and Development User Support
Technical Writing Analysis / Problem Solving Relationship Building
* Monitored and maintained the enterprise-wide computer assets of a $16 billion
grocery retailer. Customized systems to automatically discover asset information
and track changes as occurring. Set up program to facilitate budget control of
IT spending. RESULTS: Improved ability to view and track software applications i
n use, and eliminated expenses incurred from duplicate software purchases.
* Launched a new problem incident alert paging system. Established a comprehensi
ve project plan and timelines. Researched potential system solutions. Selected a
nd tested the chosen product. Conducted training on system capabilities. Impleme
nted the new system into the production environment with no operating disruption
. RESULTS: New incident paging system immediately provided critical troubleshoot
ing capabilities, leading to increased system reliability and reduced downtime.
* Coordinated disaster recovery testing of Tier-1 application systems necessary
for business continuance for a company with 300 operating locations in two count
ries as well as 12 manufacturing and distribution facilities. Collaborated with
application experts to write, clarify and improve procedures to move application
s from datacenter to disaster recovery facility in order to continue to serve th
e company's large customer base. RESULTS: Successful implementation of disaste
r recovery systems.
* Chaired a Change Advisory Board for the 27th largest retailer in the United St
ates. Oversaw groups of employees from across the enterprise with decision autho
rity on implementation of changes to the high demand IT production environment.
RESULTS: Reduced system downtime and increased customer availability to meet ser
vice level agreements.
* Streamlined computer operator functions to improve production through-put. Ide
ntified all computer operator commands and physical interactions with mainframe
computer. Scripted and automated the operator interactions. RESULTS: Delivered a
15% computer operator productivity improvement as well as a 10% improvement in
production through-put.
* Supervised, organized, and coordinated activities of a 15-person computer oper
ations staff for the information technology department of America's 19th largest
private company. RESULTS: Ensured efficient data center operations on a 24 ho
ur, seven-day-a-week schedule.
H.E.B. GROCERY COMPANY, San Antonio, Texas 1981 - 2010
Application Specialist 2005 - 2010
Mainframe Operations Supervisor 1995 - 2005
Production Control Supervisor 1983 - 1995
Production Control Specialist 1981 - 1983


Computer Science coursework, St. Phillips College, San Antonio, Texas
ITIL Foundation Certificate, ITIL Certification Management Board (ICMB)

HP Business Availability IBM Mainframe and Peripherals
HP SiteScope Routers
HP Enterprise Discovery Switches
CA Af/Operator Wireless Access Points
CA AutoSys Windows Servers
IBM Tivoli UNIX Servers
CA Xcom Windows Personal Computers
Microsoft Visio
Microsoft Project