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STEVE SHALLER 11208 Balboa Boulevard, Granada Hills, California 91351 661.313.3801 fvw02@yahoo.

com

RETAIL MANAGER FOCUS OF INTEREST: SINGLE- / MULTI-STORE Mentoring and Development Sales and Marketing Business Planning and Development Retail Team Management Advanced Project Management Retail Category Management

QUALIFICATIONS SUMMARY Seasoned, performance-driven, and results-oriented professional with extensive y ears of leadership experience in retail sales and operations, strategy, business support services, personnel development, as well as retail standards and practi ces, offering outstanding leadership, delivery, and communication capabilities i n fast-paced environments. Proven track record of planning and executing strateg ic business transformation along with retail operations process and performance improvements.

CAREER HIGHLIGHTS RADIOSHACK s in 23 Recognized as Manager of the Year in 2007 Awarded with Leaders Club in 2007 Ranked in top five for personal sales from 2003 to 2006 Won the “Manager of the Month†awards in nine different occasions Obtained the “Manager of the Month in the Region†in 2004 Achieved a successful sales productivity and consistently maximized sale consecutive months

BED BATH AND BEYOND Highly commended for “Perfect Attendance†Played a key role in the opening of San Luis Obispo Store

WORK HISTORY RADIOSHACK, CANOGA PARK, CA Senior Manager, 2001-2010 BED BATH & BEYOND, SANTA CLARITA, CA Area Manager, 1999-2001 PAYLESS SHOESOURCE, SANTA CLARITA, CA Training Supervisor

Store Manager, 1998-1999 EAGLESON’S BIG AND TALL / REPP BIG AND TALL, ST. LOUIS, MO Regional Manager, 1995-1998 District Manager, 1993-1995 Store Manager, 1987-1993 MEN’S WEARHOUSE, PALMDALE, CA Store Manager, 1986-1988

RELEVANT SKILLS Sales and Marketing Demonstrated in-depth understanding of sales and marketing techniques, s trategies for building strong client base, and systems that facilitate consisten t follow-up and foster customer satisfaction. Adept at liaising between customer and company; able to demonstrate to c ustomers the value of quality purchases. Excel at researching industry competition to refine and strengthen marke ting techniques. Customer Service Proven success in managing customer service initiatives, increasing cust omer retention levels and customer satisfaction levels within highly competitive markets Identified clients’ needs to ensure the delivery of quality customer service ; resolved customer complaints and attended to inquiries in a prompt manner. Rendered first-rate customer service at all times for retail and service customers. Retail and General Management Successfully improved business strategies to assist professionals in ind ividual career advancements. Handled and operated stores in five different locations and generated st ore inventory sessions; transferred two stores to new physical locations. Promoted service and retail sales through implementation of continual ed ucation. Enhanced sales through executing visual marketing. Efficiently assured that all targets set forth on projects are met based on specifications, cost, and quality standards. Interviewing, Recruitment, and Training Conducted and led training and mentoring programs concerning sales techn iques for all personnel. Able to maximize staff productivity and performance as well as promote e xtensive interaction with employees, leaders, and vendors for business growth an d expansion. Held responsible for conducting interview and hiring of personnel; direc ted and supervised all staff in performing daily duties.

EDUCATION Bachelor of Arts in Social Studies ~ University of Massachusetts, Boston, MA

PROFESSIONAL TRAINING Franklin Covey Time Management Classes Harry Friedman Retail Sales and Management Classes