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James J.

(703) 772-6315 (c)
617 W Princess Anne Rd Norfolk, VA 23517
Summary of Qualifications ________________________________________________
Results-driven, team-oriented business professional with a creative edge, strong
written and oral communication skills, and proven strategic decision-making. T
hrough extensive hands on leadership experience within diverse work environments
, I have developed a flexible style of motivating, training and developing talen
t while stressing my work ethic and attention to detail.
Career Highlights:
* Restructured and modernized a struggling catering operation through a
strong service orientation and successful utilization of relationship
* Drastically improved the operational productivity and team culture of a
floundering retail installation leading to average mature sales
percentages of more than 15%.
* Rebuilt a logistics team of more than 40 team members through
meticulous hiring, training and best practice-oriented leadership
* Completion of AchieveGlobal's acclaimed "Professional Selling Skills"

Professional Experience __________________________________________________

Catering Manager
February 2010 - June 2010
The Baker's Crust, Norfolk, VA
Description: Individually responsible for managing a catering operation which se
rviced a territory of roughly 150 square miles. Responsibilities included booki
ng events, coordinating a team of servers and cooks, managing inventories, quali
ty control, customer retention, and a multitude of marketing efforts conducted t
hrough a service focused approach.
Key Accomplishments:
* Consistently achieved weekly mature sales percentages of more than 10%
and as high as 187%.
* Developed an integrated organizational system for maintaining customer
* Authored numerous best practices for driving exceptional service and
operational efficiency.
* Created a "Lunch On Demand" program to service the local community.
* Consistently ranked #1 within the chain in attracting new business.
Executive Team Leader
2007 - 2010
Target Corporation, Fairfax and Norfolk, VA
Description: Functioned as part of a management team that ran the daily operatio
ns of a $40 - $65 million-dollar retail installation. Individually responsible
for all replenishment based activities consisting of teams of 40+ individuals.
My role included hiring, training, coaching, taking correction action, schedulin
g, strategic planning, and expense management.
Key Accomplishments:
* Overhauled the operational productivity and team culture throughout a
retail installation leading to average mature sales percentages of more
than 15%.
* Promoted to backup Store Team Leader (GM equivalent).
* Implemented numerous store wide recycling programs (paper, glass,
plastic and electronics) and executed and trained stores on managing
environmentally sensitive items.
* Served as mentor to numerous employees to aid in their growth and
company promotion, with one particular mentee achieving a senior
leadership role.
Sales & Marketing Associate
2006 - 2007
NVHomes, Alexandria & Fredericksburg, VA
Description: Worked within two different communities to assist in the sale of ne
w, million dollar homes. My responsibilities included utilizing detailed produc
t knowledge to engage prospective buyers, financially qualifying buyers, identif
ying and following up on sales leads, and conducting multi-platform marketing ef
Key Accomplishments:
* Underwent an intensive training process to learn selling and prospecting
skills and the logistics of writing contracts and financially qualifying bu
* Set up and participated in the sales of 9 different homes.
Production Supervisor
June - September 2006
NVHomes, Lorton, VA
Description: Worked within a new home development on a three-person production t
eam that was responsible for overseeing all aspects of multi-million dollar home
construction. I was personally charged with the coordination of numerous subcon
tractors, conducting regular home inspections, allocating needed materials, and
guiding homebuyers through the building process.
Key Accomplishments:
* Successfully met all building timelines and budgetary guidelines
* Acquired and learned to practically implement an extensive amount of
technical knowledge pertaining to home building
Business Specialist Intern
Summer 2005
Metropolitan Washington Airports Authority(MWAA), Arlington, VA

Description: Worked within the Revenue Contract office at Ronald Regan Washingto
n National Airport with the specific task of developing a continuity plan that w
ould restore the flow of business within MWAA's key departments in the event of
an emergency.
Key Accomplishments:
* Conducted weekly meetings with department heads to better coordinate
data flow throughout MWAA. At the conclusion of the internship, the plan
was presented to my immediate supervisors whom considered my action
plan to be highly successful.

Other Experience & Affiliations ____________________________________________

Community Advocate
2007 - Present
The Sierra Club, Northern Virginia and Hampton Roads Chapters
Description: Stayed active with current regional issues such mountain top remova
l and proposed coal plant, and offshore drilling through participation in local
meetings and events, as well as national issues via weekly newsletters and onlin
e petitions.
Publicity & Promotions Chair
2004 - 2006
Amnesty International, James Madison University Chapter
Description: Worked as part of a small leadership team for a student-lead human
rights organization where I helped to plan and organize weekly meetings, adminis
ter political petitions, and create and distribute multimedia materials to publi
cize and promote events.
Key Accomplishments:
* Attended AI USA regional conferences to receive organizing and leadership
* Organized a benefit concert for the group that generated over $1000 of
* Helped to double membership of the chapter.

James Madison University, Harrisonburg, VA
2002 - 2006
Bachelor of Business Administration
* Major: Business to Consumer Marketing / Minor: Studio Art
* Cumulative GPA: 3.41 / Major Related GPA: 3.61
* Honors: Mu Kappa Tau Marketing Honor Society

Additional information and references available upon request.