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Russell A Cole

5337 188th Street W


Farmington MN 55024
612 578 4421 rc84b270@westpost.net
Objective
To take my knowledge and experience from the fast paced, ever changing, world of
communication and apply it to further the goals of your organization with an op
portunity to contribute my strong customer service skills, with a commitment to
excellence.
Strengths
Ethical, reliable, and responsible
Excellent decision making and organizational skills
Maintains respectful relationships
Handles critical issues through resolution with strong conflict resolution abili
ties
Positive upbeat attitude and self motivator
Approaches difficult situations with empathy and compassion
Seeks out new responsibilities and challenges
Strong customer service and problem solving skills
Work History
Apex Systems Inc Temp Agency
QMacro IT Analyst February 2010-May 2010
Worked for Qwest Communications in the Macro Express Group. Help to load and st
art macros which were using the program Macro Express. Monitor and correct issu
es when the macros stopped and re-start them. Start and run daily, weekly, and m
onthly macros. Notify various departments if some of their requests were unable
to be processed by the macro group. Correct and fix spreadsheets that were sent
over in Excel and get them ready to be processed by the macros or the batch fil
es that were created by Macro Express. File and save the excel spreadsheets and
macros used to process the requests in the macro archive folders.
Qwest
Service Delivery Coordinator May 2003-August 2009
Proficiently assists customers with inquiries, expedites, customer service order
s, and escalations to a successful resolution. Coordinates, maintains, and execu
tes large projects for high profile Qwest customers.
Delivers training and supports continuous learning opportunities for Qwest Whole
sale employees.
Perform supervisory incharge responsibilities when requested. Created multiple
spread sheets to assist in processes running smoother. Assisted in helping to cr
eate new Wholesale Processes as well.
Knowledge of Microsoft Office Power Point 2007, Microsoft Office Word 2007, Micr
osoft Works 2007, Microsoft Office Outlook 2007.
Qwest
Load Specialist March 2002-May 2003
Collected and analyzed force levels and work volumes. Assessed present and plan
ned levels to provide recommendations to meet customer demand.
Monitored and regulated work volumes with technicians and or/line managers to re
solve force availability imbalances.
Maintained and adjusted system tables relative to resource availability and skil
l levels of technicians.
Worked with many other departments to facilitate completion of orders and proper
processing of work.
Qwest
Data Specialist Wholesale Markets September 1999-February 2002
Answered questions from customers/clients. Worked with and for customers/client
s to solve problems.
Processed high volumes of detailed data and records.
Performed clerical duties of a routine nature including but not limited to: typi
ng, word processing, filing, recording, logging, ordering supplies, answering ph
ones, taking messages, preparing items for mailing, shipping and receiving mater
ials, etc.
Operated various machines including but not limited to: calculators, facsimile m
achines, personal computers, printers, copiers, etc.
Commonwealth Properties St. Paul, MN April 1998-September 1999
Receptionist/Administrative Assistant
Perform a variety of clerical administrative and support duties: filing, typing
with Microsoft Word, ordering supplies, answering telephones, etc. Operated var
ious business machines: calculators, copier, facsimile machine, etc.
Re-organized the filing system.
Process all paperwork for new employees as well as Workers Compensation Claims.
Write and edit Tenants Leases.
Self Employed May 1994-April 1998
Stage Manager/Production Assistant
Managed and maintain the productions.
Maintained production schedules and updates.
Liaison between theater, production staff, technical staff, actors, and creative
staff
Create and maintain accurate prompt book and notes for archival storage.
Solve any issues that may arise during live performances of the production.
Organize and maintain tour schedule, routes and production locations while on th
e road.
Target Corporation March 1991-April 1998 Full-time-Part-time
Head Cashier/Cashier Supervisor/Customer Service/Cash Office/Toys & Seasonal Dep
artment
Supervise Cashier Supervisors, Cashiers, and Customer Service Employees.
Supervise Cashiers and Store Maintenance Employees.
Process customer returns and Solve customer concerns.
Count and balance all store registers and send out store deposit.
Stock and maintain Toys and Seasonal Department.
Education
The Childrens Theater Company and School, Graduation May 1985
St Cloud State University, St Cloud, MN
B.A. Theatrical Arts and Associates of Arts Degree May 1994
Awards
Service of Excellence
References upon request