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8701 W Parmer Lane #8231, Austin, Texas 78729 * Tel: 806-680-3673 * Cell: 512-69
5-8090 *

With a diverse background in insurance estimating, construction and all levels o
f automotive sales and management from the grass roots to top level positions. R
esults driven Management Professional with more than 18 years of broad-based exp
erience and hands on skill in cost effective management of mid to upper level op
Skilled communicator, instructor and project leader with the flexibility and exp
erience required to adjust to rapidly changing situations and demands. Ability t
o work with people of diverse backgrounds. Team lead training, coaching and esta
blishing time lines for project completions and the sales and delivery process f
or 14 team members.

*Transferable skills adaptable to many positions other than sales, insurance and
*Soft skills working with people from diverse backgrounds and needs.
*Ability to asses many situations and offer suggestions and options to improve p
roduction. Cut costs, improved employee moral and customer satisfaction index.
*Key position for helping the company to achieve the President's Award.
*Achieved Professional Sales Manager Status with Ford Motor Company.
*Achieved Sales Manager of the Year for Ford Motor Company's Southwest Region
The Littleton Group
Independent Catastrophic Insurance Claims Adjuster
Austin, Texas 78729
Sep 2008 to Present
Investigated insurance claim losses, estimated claims using Xactimate estimating
software and created PDF files with photos showing actual loss incurred. Commun
icated with independent adjusting firms for client reimbursement for their actua
l loss less depreciation and deductibles. Worked territories in Louisiana and Ho
uston to settle claims resulting from Hurricanes Ike and Gustov.

*Certified in Xactimate and MSB Integra Programs, HAAG Engineering Roofing Inspe
ctor, Texas Wind Insurance Assn, Florida Citizen's Insurance Association.
*Licensed in Texas, Florida, Georgia, Oklahoma, North Carolina
*Followed up with client claims in order to close files as soon as possible.
*Settled approximately 45 claims the first time out. Helped another adjuster con
tact 54 clients, set appointments, scope losses, write estimates, photograph and
transfer files to the Independent Insurance Adjusting Agency.
Street Toyota
Professional Sales Consultant
Amarillo, Texas 79119
May 2007 to Sep 2008
Consumer and business to business sales of Toyota and Scion product lines. Quick
ly established rapport with clients and determined their needs before offering a
*Certified on Toyota and Scion products, increased customer service index and re
peat business.
Gene Messer Auto Group
Used Car, New Truck, New Car, Fleet and General Sales Manager
Amarillo and Lubbock, Texas
Dec 1982 to May 2007
As a department manager responsibilities included the recruitment, training, sup
ervision and coaching of employees. Negotiating with customers and business to b
usiness sales along with suppliers and finance partners.

*Relocated four dealerships and implemented CEO's selling process

*Responsible for inventory control and strategic planning
*Increased sales by 200% and decreased wholesale losses by70%
*Increased employee and customer retention by working with other department lead
*Achieved Sales Manager of the Year - Ford Motor Company
*Achieved Professional Sales Manager with Ford Motor Company
*Produced Profit & Loss statements and gave recommendations to the CEO.
Texas Tech University
Bachelor's in Business Administration