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Gayle Turner

Career Summary
Comprehensive customer service and administrative experience including direct in
teraction with clients, management, vendors and internal staff. I am committed
to providing service and the highest level of professionalism through teamwork,
initiative, organization and job knowledge.
Diverse administrative proficiencies and successful customer relations, includi
ng office procurement, disbursements and coordination, handling critical element
s of vendor, customer and internal requisitions, order fulfillment, accurate and
organized customer histories, team relations. Additional skills include invent
ory control, RMA expertise, shipping/receiving, A/P and A/R, and all clerical re
sponsibilities. Experience with software programs such as Great Plains ERP, MS
Access, MS Office/Excel/PowerPoint/Outlook, Citrix Winfame, and Southware.
Sam Houston State University
Professional Experience
HEAVENLY CAKES Dallas, TX 6/1/09 to 4/30/10
Owner/Operator of gourmet cake business
During my interim of unemployment due to lay-off, I started a cake making busin
ess. I was successrul in generating many new customers and was able to expand th
e business to include catering breakfasts and lunches to businesses that provide
d food to their employees during company meetings. Some of my customers were Th
e Whitlock Group, Dallas Cowboys Sports Clinic, The Learning Tree Day Care Cente
rs, Colonial Grand Properties, Windy City Wire and Wells Fargo Mortgage.
THE WHITLOCK GROUP Dallas, TX 8/4/04 to 4/15/09
Customer Service Rep, Project Administrator, Return Materials Administrator
* Responsible for all administrative duties, order entry, invoicing, customer se
rvice including resolving issues and reporting status of orders to customers and
sales personnel
* Tracked and expedited customers sales orders and vendors purchase orders to en
sure steady movement of materials from purchase to sale
* Responsible for processing all Return Materials Authorizations, warranty repla
cements and updating inventory control items
* Handled purchasing of all cables, connectors and hardware for installations an
d maintaining inventory
* Coordinated all rental, demo and evaluation equipment for sales personnel
* Relief receptionist
KILPATRICK EQUIPMENT CO. Dallas, TX 2/1/03 to 8/3/04
Administrative Service Manager
* Responsible for multiple customer services, including service orders, coordina
ting shipping and tracking of equipment, communicating cost estimates and status
reports, returning repaired equipment to customers and maintaining product hist
* Responsible for all service and sales invoicing and mailing
* Designed and implemented systems to reduce loss of service paperwork and track
rental/loaner equipment
* Dispatched technicians for on-site installation and service
* Responsible for submitting all manufacturers warranty claims
* Responsible for developing, implementing and maintaining company vehicle maint
enance schedule
* Relief receptionist
DATA PROJECTIONS, INC. Dallas, TX 1/4/96 to 11/12/02
Senior Administrative Assistant / Customer Service Representative
* Responsible for developing and managing new service department including p
rocurement of equipment, maintaining inventory and submitting warranty repairs a
nd replacements to manufacturers
* Designed efficient system for installation procedures, coordinating procuremen
t, shipping, and customer satisfaction
* Helped coordinate six-office implementation of Great Plains ERP software, incl
uding critical tiered implementation and training
* Maintained current customer files, HR files, shipping/receiving, vendor procur
ement, all customer orders and customer follow-up/satisfaction
Relief receptionist