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Objective

I enjoy working with technology and computers and would like to advance further
in this field and by doing so provide the best service to my respective employer
.
Work Experience
Surveillance Technician
01/2008 Present Pechanga Gaming Commission, Temecula, California
* Maintain desktop computers, Windows XP to Windows Vista. Maintain and configur
e a networked array of servers running HIQs and Bosch Arrays. Also support RedHa
t Linux based Surveillus systems. Run network cables when required. Help Agents
an others in the department with assorted technical issues.
Surveillance Agent
11/2004 - Present Pechanga Gaming Commission, Temecula, California
Using technology and cameras to protect the assets of the company. Monitor tabl
e games with a high degree of knowledge of table games and cash operations.
Surveillance Agent
2/2004 - 11/2004 Cahuilla Creek Casino, Anza, CA
Protect the assets of the company with the use of technology and video.
Frontline Help Desk
2/2002 - 4/2003 Apple Computers, Sacramento,
To help diagnose and fix customer issues with their Macintosh computers within a
set time frame.
Customer Service
9/2001 - 2/2002 Kinkos, Davis, CA
Learned new skills with Mac computer and also printers. Advanced my customer ser
vice skills.
Technical Support Representative
8/2000 - 7/2001 Penguin Computing, San Francisco, CA
This mainly focused on supporting the customer through direct support and diagno
sis of hardware and some software issues (such as RAID cards and some Apache). A
lso had to work of documentation.
Technical consultant
12/1999 - 8/2000 Internet Systems, Palm Desert, California
Everything from on-site installs and service to generic support and system admin
istration. Was expected to function independently on-site.
Tech Support
1/1999 - 8/1999 Demon Internet, Southend, United Kingdom
Technical Support for Demon Internet, based on Windows and MacIntosh computers w
ith regards to Internet and network connectivity.
Education
7/2004 Advanced Surveillance Training, Fantasy Springs, CA
Certification
Advanced surveillance training conducted by Jerome Tobish of Casino Information
Analysts. Training included methods employed by Casino cheats and how to spot th
e infringements.
Crown College, Leigh-on-Sea, Essex
Vocational
NVQ Level 2 and Level 3
Langley, Loddon, Norfolk
High School or equivalent
Gained 6 GCSEs of various subjects:English Math History English literature Chemi
stry Economics
Schiedegger, Leigh-on-Sea, Essex
Certification
C and C++
Skills
Apache C C++ Customer Service Hardware Linux Mac OS 9
Mac OS X Windows Bosch VIDOS Surveillus Networking