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Elizabeth Rodriguez _712 E Gun Hill Rd a Bronx, NY 10467 a

917-337-0701__a _er85336c@westpost.netPROFILEI am a
self motivated, responsible and personable professional seeking to
secure a career-oriented position in the administrative / patient
relations in a medical facility with the opportunity for future
growth. Team player and capable of managing multiple tasks
efficiently paying close attention to details. SUMMARY OF
QUALIFICATIONS
* Skilled written and oral communicator in English and Spanish
language
* 18 years of experience in Excellent Patient Care Service,
Coordination of Patient Care and relationship management skills
* Microsoft Office (Word, Excel)
* Communication, organizational, presentation, analytical and
problem solving skills
EXPERIENCE1998-Present
Montefiore Family Health
Center
Bronx, NY_PATIENT SERVICE
REPRESENTATIVE/SPECIAL SERVICES___ Perform a variety of clerical
functions to insure the efficient operation of a Physician's office
and clinic. Serve as liaison between the patient, physician,
specialist and diagnostic services. Translate for patients and
doctors Spanish to English and English to Spanish as needed.
Positive communication skills in a caring, courteous, and
professional manner appropriate to all age groups of patients
Pre-register and register patients for both Outpatient and Inpatient
services. Perform all appropriate clerical work related to
preparation of billing source documents, insurance forms, diagnosis
testing, and order forms and cash collections. Reading medical
records for missing diagnosis and coding for billing purposes.
Schedule appointments, secure authorization and coordinate referrals
to specialists and diagnostic services. Contact other departments
for scheduling of specialties and invasive procedures. Notify
patients of scheduled visits and inform patient of any preparation
involved. Coordination of home care services (home maker, home
health aide or Nurses) after patient hospital discharge or according
to patient needs. Explain payments policy to patients depending on
insurance and ensure payment at the time of services. Knowledge of
Medical terminology Obtain patient's medical records and review for
messages, abnormal tests and schedule appointments as needed. Assist
providers with admissions and scheduling surgery. Follow up on labs
and other test ordered by providers. Obtain prior approval numbers
for Patients with Medicare, Medicaid and HMO for medication, durable
equipments, nebulizer, oxygen and nutritional formula. Coordination
of home assessment (durable medical equipment) to ensure patient
safety. Provide switchboard and paging services for small
clinics. Interview new patients in a timely fashion to register
them on the initial visit and collect information regarding insurance
coverage/Medicaid and payment status. Schedule and arrange patient
transportation according to medical insurance when indicated and
handle related transportation issues such as metro card dispensing.
Complete medical forms and answer correspondence. Elizabeth
Rodriguez1992-1998
Montefiore Family Health
Center
Bronx, NY_SENIOR CLERK TYPISTS / DATA ENTRY
CLERK___
* Assist Social Worker with prenatal patients.
* Translated, scheduled and rescheduled appointments.
* Answered patient's inquiries.
* Follow up no shows appointments
* Prepared monthly and quarterly reports.
* Reviewed charts, data entry, and typed correspondence, filled, and
answered high volume of phone calls.
* Sorted encounter forms by payer type/date and checked each for
accuracy and completeness.
* Enter data from encounter into computer, reconciled and closed
daily.
* Requested and read medical records for missing diagnosis.
* Assisted and covered cashier and billing office as needed.
EDUCATION2000 Lehman
CollegeCourse: ICD 9 coding
1997
Albert Einstein College of Medicine & Montefiore MedicinePhysicians
Billing & Coding Seminar1996
Montefiore Medical CenterCourse: Four star Service ProgramPatient
Care Representative1986-1988 SCS Business
SchoolCourse: Computer Entry OperatorWith
English as second language1986 Pedro
Albizus Campo High School - Levittown, Puerto RicoHigh School
DiplomaSKILLS/STRENGTHS_________________________________________________________
____________________
Type (55 to 60wpm), Microsoft Office: Word, Excel Aztec Intel 486DX,
ICD 9 Coding, Care Cast Skilled written and oral communicator.
Fluent in English and Spanish. Outstanding customer service and
accepts responsibility in maintaining relationships respectful to
all. Ability to communicate effectively Work well
independently and as part of a
teamREFERENCES: Furnished upon
request