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Jerome Baker 1942 East 85th Street Cleveland, OH 44106 jb859d02@westpost.

net Tel: 216-255-8990 OBJECTIVE To obtain customer service care position delivering exceptional customer care re sponding to questions concerning distributor questions in a timely manner. MAJOR ACCOMPLISHMENTS Assisted in reducing companies shipping expenses by $25,000 utilizing and esta blishing new contract with UPS. Supervised budget community organization over $40,000. Executed successfully community grant applications. Instituted nutritional health program for community youth organizations. Supervised over haul of mailroom operation: filing, storing, shipping, data retr ieval, data management, purging of records, and material cost effectiveness. Founder grass roots community organization "Men of Central". Establish mentoring program youth ages 8-14. Plan design and implemented service programs to enrich community. Publishes and established community newsletter "Men of Central". Published two books "Community of Central" highlighting historical and biographi cal information and pictures of Central community of Cleveland Skills Excellent communication skills Highly effective negotiation skills, including ability to deal with situations w ith a high level of patience, tact and diplomacy. Exceptional interpersonal and relationship building skills. Effective and accurate decision making skills. Excellent negotiation skills in the successful resolution of customer issues. Ability to work independently. Proficiency in Micro Soft Office environment Word, Outlook, Excel, Power Point EXPERIENCE 3/2007 - Present Office Medicaid Hearing Appeals Cleveland, OH Mail Docket Clerk Coordinated delivery, sorting, shipping of all mail, using USPS postal machine a nd Fed Ex postage. Accurately input information of all closed legal cases. File, purge, and retrieve legal documents for staff, fax legal documentation to clien ts, and maintain appropriate inventory supply level. Operate printer and copier for all shipping documentation. Perform internet research request for clients, responsible for maintaining log for delivery of mail, and maintain shipping data base of legal case files. Provide proficient management of record filing, data storage and record retention. 1/2006 - 3/2007 Applied Technology Service Incorporated Cleveland, OH Receptionist/Security Greeted guest, answered phones, accurately complete safety and accident reports Interfaced effectively with students and staff on company compliance. Establishe d excellent rapport with students in assisting to reach academic goals. Responsi ble for collating and distribution of educational materials, provided classroom

management assistance, and student monitoring, 4/2001 - 9/2005 Ben Venue Lab Was responsible for sterilization of laboratory rooms, maintained daily logs and reports of assignments, completed. Accurate ordering of supplies, stocking of s upplies, maintaining equipment, safe delivery of drugs to proper sanitized area. 1/2004 - 9/2005 Economic Opportunities of Greater Cleveland, Cleveland, OH Receptionist Successfully welcomed guest by greeting them in person or on the telephone, tran sferring calls; answering or referring inquires. Retrieve, open and distribute mail, set up, clean up conference room. Track office supplies, place orders as d irected and away when they are delivered as well as keep supply room stocked and clean. Light typing and copying, place orders as directed. Fax documents; maint ain department records, reconciliation of monthly payments. 1/1995- 2/2001 Amtrak Passenger Rail Service New York, NY Train Announcer/Customer Service Rep Communicated and announced accurately arrival of inbound and outbound trains, ma intain computer celery board, location and time, provided excellent phone techni ques of client inquiries, successful informing multiple passenger's the arrival and departure of trains, successfully handle numerous request of passenger inf ormation late arrival of trains, customer complaints, communicated effectively w ith train operator on information of train arrivals. EDUCATION Chancellor University, Cleveland, OH Bachelor Degree in Public Administration 2011