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Network Administrator/Help Desk Support/Hardware Technician ____________________STRENGTHS____________________ Dependable and diligent IT professional who manages multiple

tasks and works wel l under pressure. Experience in installing, troubleshooting and repairing hardwa re, software and peripherals, plus training of end users. Extensive experience in network administration and desktop support. Proficient in installing, config uring, and troubleshooting of servers and workstations. Ability to install and configure Windows, DNS, and DHCP servers. Adept in network design and router co nfiguration. Applies consultative approach to resolving issues. Very patient. P rovides clear and simple explanations and works closely with people to develop s olutions to their system problems. ____________________SKILLS HIGHLIGHTS____________________ * Leadership/Supervision * Work well with others. Work well alone. * Ability to follow verbal and written directions. * Expert in procurement of computers, network devices, peripherals, and consumab les. * Very familiar with Microsoft Word, Excel, Access, Powerpoint and Outlook, ProC omm Plus and several anti-virus and anti-spyware programs. * Clerical skills include answering phones, ten-key, typing, filing, creating an d using spreadsheets. Excellent at organizing and prioritizing. ____________________WORK EXPERIENCE____________________ 2001 to Present - Hardware Manager/Network Administrator DPC Systems, Inc., Fort Worth, TX Directs network design, administration, and field installations for automotive d ealerships throughout the country. Installs, troubleshoots and repairs servers, workstations and peripherals. Manages help desk personnel, assisting with advanc ed problems, and dispatching technicians for on-site repairs. Manages all aspect s of departmental inventory management, including purchasing, procurement and d istribution of computers, peripherals and consumables. Collaborates with manage ment to develop and implement purchasing policies and procedures. Assists manag ement and other company employees in solving computer related problems. 1997 to 2001 - Resident Advisor/Desk Clerk Texas A&M University-Kingsville, Kingsville, TX Acted as liason between residents and campus housing. Organized weekly meetings with residents to discuss needs and get feedback. Performed many clerical and desk duties, including answering phones, filing maintenance and incidence report s, sorting and delivering mail. 1996 to 1998 - Hardware Technician A Better Cadd Computers, Aledo, TX Worked summers while attending college. Computer and network installation. Com puter and network troubleshooting. AutoCAD drafting and designing. 1997 to 1997 - Hardware Technician Azle I.S.D., Azle, TX Summer job. Computer and network installation. Terminal wiring. ____________________VOLUNTEER WORK____________________ 2001 to Present - Video Director Willow Park Baptist Church, Aledo, TX Directs video recording and camera personnel. Operates robotic cameras, editing board and display projectors. ____________________EDUCATION____________________ 1996 - H.S. Diploma

Weatherford High School, Weatherford, TX 2001 - B.A., Computer Information Systems and Administrations Texas A&M University - Kingsville, Kingsville, TX GPA: 3.03 ____________________CAMPUS INVOLVEMENT____________________ Computer Technology Association Education Chair and Ritual Director Lamda Chi Alpha Fraternity Secretary All Greek Council Resident Hall Association Treasurer Freshman Honor Society