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_EMAIL: on862196@westpost.

net_ PHONE (CELL): 240-393-9343 LAUREL, MDNSI, OBINNA MICHAEL OBJECTIVE To make positive impact in any company I work and to attain all-round global expertise in customer service, office administration and sales. To work as a team player to build a successful career. PROFILE: Dynamic and visionary, excellent administrative and communication skills. Ability to work under minimum supervision; willing to learn; adept at establishing and retaining customer relationships; Achieve set goals in timely manner; able to work under pressure; Proficient in Microsoft Office Suite. Willing and able to learn new skills CAREER HISTORY / PROFESSIONAL EXPERIENCE Aug. 2009 a" Till date United Medical/Equipment Supplies, Beltsville, MD, USA CUSTOMER SERVICE REPRESENTATIVE

* Administrative duties a" clerical, documentations, office machine operations, data entry, typing and preparing letters and mails, preparing reports, maintaining and keeping track of clients and correspondence. * Customer support duties a" phone inquires as well as performing impeccable customer service to walk-in clients. * Sales and marketing of company products * Handled multi tasking activities from time to time such as calling potential clients, meeting clients, handled the cash register and providing impeccable customer service to clients. * Maintaining the network connection and making sure the internet security was up to date and virus free. * Actively troubleshooting and diagnosing computer hardware and software problems

Dec. 2009 a" Mar. 2010 Macy's SALES ASSOCIATE (SEASONAL) *

Performed Customer service duties to visiting customers * Handled the cash register * Performed inventory counting Feb. 2006 a" Mar. 2009 KBF Trading & Contg Co, Doha, Qatar ADMINISTRATIVE OFFICER FOR COMMERCIAL DEPARTMENT * Handled administrative duties a" clerical, data entry, documentation, correspondence and calendar management. * Handled customer support duties a" phone inquires as well as walk-in-clients. * Handled office supply replenishment and other financial duties * Assisted in networking and building client base. * Oversaw a team of three commercial department staffs Sept. 2005 a" Feb. 2006 Quality Trading and Contg Co Doha, Qatar SALES COORDINATOR a" CHEMICALS AND CLEANING PRODUCTS * Represented Cole and Wilson Chemicals UK * I Provided impeccable customer service to clients * Supervising a team of 3 sales executives * I Prepared quotations and presented product offers * General cash handling and sales, phone calls handling etc * Greeting customers and ascertaining what each wants or needs * Inventory stocking from the warehouse and requisition new stock of products in the store * I was answering questions regarding the store and its merchandise in a convincing manner over the phone and face-to-face. *

Describing merchandise and explaining the use, operation and care to customers to seal the purchase. * Watched for and recognized security risks and thefts and I was responsible for the reduction of financial and inventory loss through the use of the companies loss prevention methods

Feb. 2003 - July 2005 Abia State Local Government Services Commission, Abia NG ADMINISTRATIVE OFFICER * General office administration / Management / customer service, multi-tasking activities. * Events management and logistics support * Prepared quotations, placed orders for the marketing department and preparing letters / mails. * Assisted in reviewing job applications for the Human Resources Department. EDUCATION 2009 a" 2011 University of Maryland University College, MD USA MBA / MASTER OF SCIENCE IN INFORMATION TECHNOLOGY

2008 a" 2009 University of Wales, United Kingdom POST GRADUATE CERTIFICATE IN BUSINESS ADMINISTRATION

1998 a" 2002 University of Abuja, Federal Capital Territory, NG BACHELOR OF SCIENCE (BSC.) EDUCATION ECONOMICS

CERTIFICATION 2002 - 2003 Compute-rite Computer College, Lagos, NG DIPLOMA IN INFORMATION TECHNOLOGY