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_EMAIL: on862196@westpost.

net_ PHONE (CELL): 240-393-9343 LAUREL, MDNSI, OBINNA MICHAEL OBJECTIVE To make positive impact in any company I work and to attain all-round global expertise in customer service, office administration and sales. To work as a team player to build a successful career. PROFILE: Dynamic and visionary, excellent administrative and communication skills. Ability to work under minimum supervision; willing to learn; adept at establishing and retaining customer relationships; Achieve set goals in timely manner; able to work under pressure; Proficient in Microsoft Office Suite. Willing and able to learn new skills CAREER HISTORY / PROFESSIONAL EXPERIENCE Aug. 2009 a" Till date United Medical/Equipment Supplies, Beltsville, MD, USA CUSTOMER SERVICE REPRESENTATIVE

* Administrative duties a" clerical, documentations, office machine operations, data entry, typing and preparing letters and mails, preparing reports, maintaining and keeping track of clients and correspondence. * Customer support duties a" phone inquires as well as performing impeccable customer service to walk-in clients. * Sales and marketing of company products * Handled multi tasking activities from time to time such as calling potential clients, meeting clients, handled the cash register and providing impeccable customer service to clients. * Maintaining the network connection and making sure the internet security was up to date and virus free. * Actively troubleshooting and diagnosing computer hardware and software problems

Dec. 2009 a" Mar. 2010 Macy's SALES ASSOCIATE (SEASONAL) *

Performed Customer service duties to visiting customers * Handled the cash register * Performed inventory counting Feb. 2006 a" Mar. 2009 KBF Trading & Contg Co, Doha, Qatar ADMINISTRATIVE OFFICER FOR COMMERCIAL DEPARTMENT * Handled administrative duties a" clerical, data entry, documentation, correspondence and calendar management. * Handled customer support duties a" phone inquires as well as walk-in-clients. * Handled office supply replenishment and other financial duties * Assisted in networking and building client base. * Oversaw a team of three commercial department staffs Sept. 2005 a" Feb. 2006 Quality Trading and Contg Co Doha, Qatar SALES COORDINATOR a" CHEMICALS AND CLEANING PRODUCTS * Represented Cole and Wilson Chemicals UK * I Provided impeccable customer service to clients * Supervising a team of 3 sales executives * I Prepared quotations and presented product offers * General cash handling and sales, phone calls handling etc * Greeting customers and ascertaining what each wants or needs * Inventory stocking from the warehouse and requisition new stock of products in the store * I was answering questions regarding the store and its merchandise in a convincing manner over the phone and face-to-face. *

Describing merchandise and explaining the use, operation and care to customers to seal the purchase. * Watched for and recognized security risks and thefts and I was responsible for the reduction of financial and inventory loss through the use of the companies loss prevention methods

Feb. 2003 - July 2005 Abia State Local Government Services Commission, Abia NG ADMINISTRATIVE OFFICER * General office administration / Management / customer service, multi-tasking activities. * Events management and logistics support * Prepared quotations, placed orders for the marketing department and preparing letters / mails. * Assisted in reviewing job applications for the Human Resources Department. EDUCATION 2009 a" 2011 University of Maryland University College, MD USA MBA / MASTER OF SCIENCE IN INFORMATION TECHNOLOGY


1998 a" 2002 University of Abuja, Federal Capital Territory, NG BACHELOR OF SCIENCE (BSC.) EDUCATION ECONOMICS

CERTIFICATION 2002 - 2003 Compute-rite Computer College, Lagos, NG DIPLOMA IN INFORMATION TECHNOLOGY