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Mark W. Bollinger 909.802.4594 mb86457c@westpost.

net 4043 Las Casas Avenue Claremont, CA 91711

Dynamic, highly motivated and results driven professional seeking a key role wit hin an organization that prizes an accomplished individua l with a strong passion in delivering food service success and excellent customer service skills, demonstrated background in man aging business operations, proven expertise in staff development, and a talent for building profitable relationships

Dedicated, enthusiastic and highly motivated Manager with over 20 years of exper ience in directing multiple priorities and generating innovative strategies to m eet and exceed objectives with emphasis in all facets of business and management . Extensive experience in the culinary field in a wide range of facilities. Stro ng ability to accomplish objectives by focusing on essential activities. Able to work with anyone under stressful conditions. Adept in providing excellent custo mer service while focusing high pay-off improvements that maximize immediate bot tom-line results. Recognized for professionalism, positive mental attitude, comm itment to excellence, and demonstrated ability to communicate and working with c ommunity, associates, and customers. Areas of Expertise includes but not limited to:

Fine-Dining Quality Control Management Education and Training Supervisory Management Financial Management Hiring/Firing Good Service Leadership Customer-Oriented Philosophy Technical Aptitude

Core Competencies

Thrive in high-pressure, variety-oriented environment; Valued team player who ke eps others on task.

Focus on resultS; Effectively identify and resolve problems using creativity and available resources. Tackle tough problems and follow through to satisfactory c onclusion. Communications; Motivate team members to achieve goals, resolve interpersonal co nflicts, create positive learning environment. Proven effective written and oral communications including ability to address large groups. Customer Service; Extremely sociable and able to put client at ease. Ability to negotiate and persuade to achieve desired results. Prioritize workload and multi-task; Flexible to changing priorities. Direct in a pproach to discovering information. Make objective decisions after analyzing dat a. Consider ramifications of decisions. Resourceful and well-organized; Skilled in activity planning, task management an d project follow through. Coordination and Time Management; Adjusting actions in relation to others action s. Managing ones own time and the time of others. Complex Problem Solving; Identifying complex problems and reviewing related info rmation to develop and evaluate options and implement solutions. Social Perceptiveness; Being aware of others reactions and understanding why the y react as they do.

Career Overview

Three Forks Chop House Claremont, CA Business Owner/General Manager: 2007 C 2009 Involved in every aspect of opening the restaurant from writing the business pla n to recruiting investors, designing the restaurant, choosing equipment, flatwar e and glassware, recruiting talent, obtaining all licenses and permits, developi ng the menu and wine list, and overseeing construction to name a few Developed and implemented the opening of the brand new fine-dining restaurant in Year 2007

The Candlelight Pavilion Dinner Theatre Claremont, CA CFO/General Manager: 1994 C 2008 Handled just about every conceivable aspect of running a restaurant and a live t

heatre Oversaw tasks in handling Quickbooks, Payroll, Safety Management, Workers Compen sation, Sales Taxation, Inventory, Wine Listing, Banking, Operations Management, Security Administration, Cost and Budget Controls, Sales and Marketing, as well as Inquiries and Audits from IRS, Board of EQ, EDD, State and Local government, etc. Restaurant Manager: 1985 C 1994 Promoted as a Restaurant Manager after years of proven success as a head server, floor manager, and assistant manager

Educational Background

Bachelor of Science in Business Administration University of Southern California, Los Angeles, CA (1985)

Associate of Arts in General Education Citrus College, Glendora, CA (1982)

High School Diploma Damien High School, La Verne, CA (1980)