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Edward A.

LePera 8807 Moody Rd Louisville, Kentucky 40219 Home: 502 - (966) - 5438 Cell: 502-387-8070 Over 30 years of experience in administration, customer service, preventative m aintenance systems, safety which includes both practices and procedures. Of whic h 20 years in Government service as a Senior Non Commissioned Officer (Middle M anagement) in the U.S. Navy. I am looking position that will take advantage of my numerous skills. I have written and conducted individual and team training. Experience in supporting engineers, admin, , office management, quality assuran ce, inspection and safety procedures. I am very knowledgeable in operating Apple and PC platforms. Good knowledge of MS Office. In addition, I am a quick learn er who is willing to tackle new challenges. I thrive in an environment where fle xibility, patience, understanding, adapterability and versatility is valued. Hol der of valid U.S. Passport Work History: Bailey Tools and Supply Inc. Louisville 2006 to Present Service Tech, Shipping receiving, Assistant Service Manager, I work the Customer Service Desk in the repair department, perform parts inventory, delivery driver , forklift operator, receiving and shipping of goods. Perform evaluations and co st estimates on the repair all types of power tools including, but not limited t o Metabo, Greenlee and Ridgid certified also performs warranty work on DeWalt, C raftsman, Milwaukee, Ryobi, Black & Decker, and Portacable. Lakeshore Staffing, Louisville, KY 2005- 2006 Cissell Manufacturing Co. Customer Service; Provided Customers with instructions to trouble shoot their commercial laundry equipment, installed fire suppression conversion on commerical dryers. Help Desk Tier II at Insight Part-time Customer Service; Provided help to broadband customers on connection issues, wal king them through repair steps on Insight equipment, personal routers, and hardw are/operating system issues on PC and MAC computers, ensuring detail notes of cu stomer issues are recorded for future reference. Sprint/Nextel, Louisville, KY 2000-2005 RF Engineer/Optimization Specialist Customer Service; Troubleshooting customer call issues and collecting call data, inspecting new areas for proper setup and testing of sectors around cell sites for most of Kentucky, Averaged 25,000+ miles per year while testing, collecting , and providing on-call 24/7 support to network operations. Maintained historic al data on cell sites and radio frequency emissions on all cell sites. Performe d file management for RF engineering Louisville Market. - Oversee Antenna Changes at Sites with authority to stop work due to safety haz ards - Collect EVDO and CDMA drive-test and in-building data. - Post process drive-test data using software tools to load, plot, and analyze d rive the data. - Perform site audits to accurately determine antenna azimuths, down-tilts and a ntenna types. - Perform real-time tests to resolve dropped, and blocked call issues and - Daily monitoring and identification of problem sites/sectors via OM/Stats repo rts. - Determining if new cell sites are functioning properly by examining field data during the initial baseline process and whether or not the new sites should rem ain on-air and get handed over to the RF Engineers for further RF optimization a nd traffic data analysis. - Data downlink and uplink throughput analysis and report generation and VSWR sw

eep test record verification and review. Tools: Agilent E6474A, Andrew/Grayson Invex 3G Software, MapInfo, WindCatcher, M icrosoft Word, MS Excel, MS PowerPoint, Windows 2000/NT Server 4.0, MS DOS, MS O utlook, Word, PowerPoint, Excel, Access, MapInfo, and MS Streets & Trips. Knowledge of TDMA systems. Sprint Retail Store, Louisville, KY 1999 - 2000 Technical Service Representative Troubleshooting customer cell phone issues in a retail environment. Plus ensure d all equipment and inventory stock was kept track of by conducting weekly, mont hly and yearly inventory. Backstoping the Store's Customer Service Rep with tec hnical information. Norell temps, Manpower Technical, Kelly Temporary Services, Louisville, KY 199 5-1999 Preformed shipping, Data Entry, Sales, Filing, Prepared tax forms, Public Relati ons, Track media reporting, Human Relations reviewing job applications, Prepare Financial Power Point Presentations. Belle of Louisville - Oiler 1997 Cared for maintained and operate the engines, pumps, and assisted the boats elec trican as required, great summer job. St. Anthony's Hospital, Engineering Dept. Louisville, KY 1993-1995 Assistant to the Director of Engineering and Plant Engineer Coordinated trouble calls to appropriate hospital maintenance, ordered supplies, drafted letters, reviewed utility statements for discrepancies. Assisted with h azardous waste disposal, and maintained the boiler system. EDUCATION and PROFESSIONAL DEVELOPMENT Ridgid tool repair 2008 Greenlee tool repair 2008 Mebato tool repair 2007 PC A+ Certification Training Course, McConnell Technical Training Center 2005 Sprint Training: In-depth Customer Service Trainings 2004 Scott Baxter: CDMA courses, RF 100, RF 200 and EVDO 1x 2000-2003 Jefferson Community College, Louisville , KY Math & English courses 1995 NAVY Training: Shipboard Intelligence Analysts Course - 3 weeks 1989 Administration and Physical Security Procedures - 2 weeks 1989 U.S. Navy Senior Leadership Training (TQM) - 4 weeks 1986/90 Intelligence Specialist A School - 14 weeks 1983