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Tammie Kies 8601 Creekview Court, Douglasville, GA 30135 H: (770) 489-0597 C: (678) 602-7150 LETTER OF INTRODUCTION

I am writing to investigate career opportunities within your organization and ha ve enclosed myresume for your consideration. I am a dedicated management professional with extensive experience in developing and implementing policies, procedures, and processes for creating positive busi ness and employee performance. My strengths are bolstered by excellent communica tion and interpersonal skills. I relate well to all management levels, co-worker s, subordinates, vendors, and customers from diverse backgrounds and cultures. I am a flexible and enthusiastic team player with positiveattitude, strong work e thic, and exceptional leadership skills. I a results-oriented and have been reco gnized as the "Go To" person for achieving goals and completing projects on time , I am comfortable working in labor-intensive, customer-focused positions with m inimal supervision. I pride myself on my ability to make quick and accurate deci sions and capacity to handle multiple projects simultaneously. I am confident my qualifications match your requirements and make me a prime candidate for a chal lenging management position with your company. Thank you for taking the time to review my resume. I would like to meet with you to discuss in detail how my talents can be used to our mutual benefit. I can be reached at the telephone numbers listed above and look forward to hearing from you soon. Sincerely, Tammie Kies Resume Enclosed

Tammie Kies 8601 Creekview Court, Douglasville, GA 30135 H: (770) 489-0597 C: (678) 602-7150 Objective To secure a challenging position that will capitalize on my Management, Administrative, and Customer Service experience.

Summary of Qualifications Professional Experience I have over 20 years of Customer Service I Administrative experience including more than 9 years in Supervision and Management My a a a a a a a a areas of expertise include: Strategic Planning a Interviewing, Hiring,& Training Budgeting & Forecasting Employees Cost & Labor Controls a Personnel Supervision& Time & Resource Management Development Customer, Vendor, & Employee a Ordering Relations a Inventory Control Quality Assurance a Loss Prevention Problem Solving a Shipping & Receiving Process Improvement Merchandising & Displays

2007-Current BJas Wholesale Club, Inc. Austell, GA Assistant Manager Operations Summary of Responsibilities: Expanded on my roles at Safeway. Responsible for Qu ality control of overall store operations through implementation of company poli cies and procedures. Financial Analysis of all store departments and operations. 2004-2007 Safeway / Randallas / Dallas, TX Tom Thumb Food & Drug Assistant Store Director Summary of Responsibilities: Expanded upon my role at Albertsons. Responsible for quality control of Customer Service Department,Staff Training, Financial Analysis of all store departments and operations, and implem entation of company policies. Performance Highlights: a Assisted in improving total store revenues to $400,000 per week a Selected as Manager of the Year in 2004 a Designated a Diversity Champion since 2005 1997-2004 Albertsons North Richland Hills, TX Drug Manager Summary of Responsibilities: P&L Accountability for non-grocery areas generating $1.6 million in sales annually; managing inventory averaging $750,000; overseeing a staff of 10 personnel, including all hiring, training, an d supervision of employees; creation and implementation of innovative merchandising strategies; development and administration of employee incentive and bonus programs; design and initiation of processes for improvement . a Implemented proactive sales strategies that significantly minimized the impact of the near-by opening a Super Wal-Mart and Super Target - 6% actual loss compa red to a projected 25% loss. a Served in multiple departments while moving up through the Albertson's organization: Bookkeeper, Customer Service Representative, Lobby Supervisor, Video/Photo processing Manager, and finally, Drug Manager 1996-1997 Butteryas Food Store Casper, WY Cashier/Customer Service Representative/Supervisor Performed a wide range of customer service duties and trained as Grocery Manager responsible for overall operations in the absence of store manager.

1995-1996 Alco Cashier/Customer Service Representative Sidney, NE 1986-1995 Hardees, Inc. Casper, WY General Manager Began tenure as a Cashier in Cheyenne, WY and transferred to Casper in 1991 as General Manager. Extensive company-sponsored and self-directed educational training including: a Public Speaking a Employee Relations a Effective Management a CAP (Career Advancement) a Cornell University Online: Basic Store Operations a Customer Relations a Loss Prevention

Education College Currently enrolled at American Continental University and earning an Associates Degree in Business Administration, will Graduate Sept 2010