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Mary Louise Krentzman 50 Cedar Hill Rd. Asheville, NC 28806 727-564-2703 Email: mk8738a6@westpost.

net

Summary of Experience: 16 years Sales/Customer Relations 5 years Service Manager 6 years Purchasing 2 years Hurricane Relief EMPLOYMENT EXPERIENCE: Roma Designs 3878 Montague Ave. Meridian, Idaho 83642 Harvey Lococo: 208-880-7222 Jewelry Sales - 02/07 - Current: Targeted sales goals met and or exceeded 94% of time. Shows are 10 days and require exceptional customer/member relations an d warehouse personnel relations in order to maintain Costco contract and the pol icies of Roma Designs. Product knowledge and soft sales techniques utilized alo ng with flexibility (while maintaining profits) to meet member, Costco and Roma Designs expectations. Selling technique includes both same day sale and come ba ck sales. Maintain detailed accounting of inventory and items sold to reconcile with both Costco and Roma Designs records. 90% travel throughout the Southeast . Metric Engineering 1701 A South Waukeshaw St. Bonifay, FL 32425 Mike Ward: 850-547-7310 Inspector 02/06 - 01/07: Site inspector for environmental construction contract s utilizing Federal, State and County funds. Multiple jobs with multiple contra ctors going all at once. Responsible for the adherence to engineering plans and trouble shooting to workable conclusion when plans did not fit the topography a s drawn. Strong communications skills, both verbal and written, with all levels of government, engineers and contractors. Attention to detail in order to prov ide correct construction/plan performance and adherence to budget. Debris Removal - Hurricane Dennis - 08/05 - 12/05: Managed multiple contractors work for removal of vegetative, C & D and white debris on both Federal and Stat e Road right of ways. Maintained the integrity of the contract in place and ins ured contractors pursued all work within contract guidelines. Maintained detail ed and accurate records for reconciliation of work done and payment to be made. This position was under direct supervision of Metric Engineering through contra ct with FEMA and Landrum Staffing in Pensacola, FL. U.S. Army Corp. of Engineers - Hurricane Ivan Thru Landrum Staffing, Pensacola Operation Blue Roof, Internal Review - 04/05 - 06/05: Audited contractor work d one for payment. Certification of a residence by drawing and calculating the sq uare footage and pitch. Homeowner contact to verify coverage of blue roof when new roof visible. Document blue roof presence and condition. Accuracy of work p erformed within 99.99%. Work schedule: 6 days a week/10 hours daily.

Operation Blue Roof - 09/04 - 12/04: Mission was to supply blue roof coverage to those residences with roof damage from Hurricane Ivan using signed ROE's (Rig ht of Entry). Verification of address and safety of structure. Measure, draw a nd calculate square footage of damaged areas and designate supplies needed to co mplete job. Once job complete, check for contractor accuracy and quality of wor k according to USACE specifications. Accept, reject or change, ,through detaile d record keeping, for contractor payment. Direct communication with homeowner(s) , contractors and federal government requiring strong and positive customer rela tions skills. Work schedule: 7 days a week/12 hours daily. Jamson Laboratories/Power Kleen Corp. 101 Bayview Blvd Oldsmar, FL John Sanders: 813-855-4565 Account Manager 10/94 - 8/03: Outside sales, cold calling for both raw and blen ded chemical products. Began with no accounts and built to highest sales pers on within 6 months. Continued account management to insure customers needs and goals were met in a timely and cost effective manner as well as resolution of a ny issues. Customer relations and service was the priority with continued suppo rt at all levels. Consistently acquired new accounts with emphasis on product r eliability and service. Purchasing 8/03 - 8/04: Responsible for all purchasing and vendor relations for both companies. Reorganized department and operationally changed from manual t o computerized operations allowing multi-use information for the accounting depa rtment, commission reporting and product movement. This resulted in better buyi ng patterns accounting for savings and reliable commission payments. Maintained vendor negotiations for product, affecting cost savings corporate wide. Entre Computer Center 4th St North St. Petersburg, FL Neil Hartney - owner (no longer in business) Service Manager 02/89 - 09/94: Responsible for the total operations of the comp uter service center. Budget control and forecasting, purchasing, vendor relatio ns, expansion planning, personnel hiring and customer relations. Developed and successfully implemented marketing program for service contracts, that did measu rably improve profitability. Managed and directed activities of all service tec hnicians. Implemented policies and procedures regarding customer satisfaction, resources, account maintenance and sales support. Resolved customer account iss ues utilizing, when needed, major vendor support and engineering. Began this se rvice department with two technicians and increased to twelve making it a full s ervice center resulting in a profit center. Adopted and implemented an educatio n program for technicians to advance their knowledge and skills in order to meet technical advances and to afford total customer satisfaction.

EDUCATION: Florida State University Tallahassee, FL 1 year - Sociology/Economics St. Petersburg Jr. College Clearwater, FL

Associate Arts Degree 1972 Referen