You are on page 1of 7

JOSEPH S.

NEIL CLEARANCE: Top Secret Clearance (Top Secret/SCI with CI Polygraph) I am a Solution driven, and ROI focused Telecommunications Expert offering 7 Yea rs of experience in hands-on development and implementation of business strategy aligned technologies and policies that produce measurable results in cost avoid ance, efficiency, and market competitiveness. I have the breadth and depth of ca pabilities to deal with the challenges of growth, change, and innovation, and a passion for providing technological innovations that empower employees to reach maximum performance potential. I possess intrinsic business savvy, with a focus on fostering intimacy and loyalty with customers and vendors. I am a superb team leader and member, especially skilled at acting as a facilitator and catalyst f or pragmatic and meaningful change. 2009 COTR Level II (Contracting Officer Technical Representative) Certified 2008 SAS (SAS) Introduction to Programming Concepts Using SAS Software (SAS) Programming I (SAS) Programming II 2008 Academy of Computer Education (CISSP) Certified Information Systems Security Professional Training Course. (CCNA) Cisco Certified Network Associate Program. (CEH) Certified Ethical Hacking Course 2006 BICSI (RCDD) Registered Communications Distribution Design Course AREAS OF EXPERTISE: a Process Reengineering/Improvement a IT Strategic Planning a Database Managemen t a Systems Architecture & Integration a Telecommunications a Data Center Operatio ns & Monitoring a Project and Program Management a Business Development a Help Desks and Call Ce nters a Infrastructure Design & Development a Contract Negotiation a Performance Based Contracting a Change Management a Asset Management a Wireless Communication a Emerging Technologies EDUCATION (ACADEMIC AND PROFESSIONAL): Pending, Engineering, Minor: Biology, GPA: 3.2, Florida A&M University, Tallahas see, FL, 2001-2005 Diploma, Albert Einstein High School, GPA: 3.35, 1997-2001 EMPLOYMENT EXPERIENCE: U.S. Census Bureau, Suitland, MD GS-12 (Program Analyst) June 2009 a" Present

a Conduct and oversee technical analysis of systems performance and alternatives . a Advise and brief all levels of management, other personnel, and users on chara cteristics of software and hardware. Also brief the management of the needs of t he 12 Regions that are having Recruiting operational difficulty in particular ar eas of the United States. a Consult with management on current status of needs of the 294 Local Census off ices, i.e. Cisco IP phone Installation, phone configuration changes, routing cha

nges, and the urgency and cost impact of such changes. Provide consultation on Telephony and speech-enabled Voice Response (VR) application solutions, and netw ork architecture, i.e., Interactive Voice Response (IVR) path and prompts for th e Tolls Free Jobs Line which has routed and received over 9 Million callers. a Develop charts and graphs to give the managers a visual explanation of the dat a call quality metrics, inbound, outbound and Telco minute metrics and show tren ds making the information more clear and understandable for management. a Negotiate with users on modification of requirements to reduce anticipated tec hnical problems or excess costs, and resolve funding arrangements. a Advise the assistant managers of technology (AMT) on how to configure phones i n the Local Census Offices (LCOs) to accommodate high call volumes. a Serve as Liaison and Technical Monitor and communicate the needs of the 12 Reg ions with the Headquarters recruiting staff. a Conduct live meetings and teleconferences with the contractor arranging commun ications component vendors ensuring proper operations and maintenance of equipme nt, translating the needs of the agency to the contractor, including monitoring the quality of routing for the Census Toll Free Jobs Line routing database. a All changes to the 2010 Toll Free Jobs Line Routing Database are submitted to me and implemented by me. a Serve an intricate roll on the IPT team in the development, design, and implem entation of the Interactive Voice Response (IVR) system and network architecture to accommodate the call volume capable of recruiting nearly 3.8 million applica nts for 2010 Census Field Operations. a Explain Census Bureauas requirements and goals to our developers, Lockheed Mar tin and IBM. Providing consultation on Telephony and speech-enabled Voice Respo nse (VR) application solutions, and network architecture. Held an intricate rol l in the development of the Interactive Voice Response (IVR) path and promptsa t o accommodate the Tolls Free Jobs Line callers which has routed and received nea rly 9 Million calls from August 2008 to May 2010. a Technical expert to managers and staff regarding the operation, performance, m onitoring, and management of data network services, including reliability, usabi lity, problem identification and resolution, configuration, event logging, and c apacity planning. I perform assignments which are highly complex and specialize d in order to plan for future capabilities. a Research Best Practices for Interactive Voice Response (IVR) development, Tele phony and speech-enabled Voice Response (VR) application solutions (Telecommunic ation Services) by researching information on numerous websites, attending lectu res, seminars, and the Academy of Computer Education. a Set impact levels and descriptions for each requirement. The research of Tele communications Services included the technical and analytical work pertaining to the planning, coordinating, development, acquisition, testing, integration, ins tallation, utilization, and modification of telecommunications systems, faciliti es, services, and procedures. a Analyze and research the managerial and staffs work in the planning, implement ation, or program management of telecommunications programs, budget, systems, an d services, recommending changes and determining organizational structure, staff ing, training, and budgetary requirements. Once requirements have been fulfille d, document the results in Management Software.

a Participated in the deployment of a system (Integrated Tract Action Plans). Ev ery Local Census Office (LCO) presents different recruiting challenges; therefor e, every LCO should have its own variable testing goal that represents its indiv idual needs in terms of staff. We literally had 6 months to recruit over 3.5 mil lion people to do a temporary task so to achieve this task we developed a strate gic plan and implemented it. By analyzing and manipulating the Census 2000 stati stics data we were able are able to identify areas that are considered hard to r ecruit (HTR), and therefore adjusted those LCOsa strategic tactics accordingly t o the operational difficulty of the area covered by the office. A variable testi ng goal would address this issue of stockpiling large masses of people who test, then have to wait long periods of time before they are offered a position worki ng for census because the applicant pool will be specific to the needs of the LC O, and the shelf time of those tested would be dramatically reduced, and more of those tested will be hired for census work. Through analysis we were able to cr eate variable testing goals that improved the public relations aspect of hiring among the census because when we recruit according to the specific needs of the LCO and surrounding community, we are able to hire a greater proportion of those who applied for jobs. So to prevent the stockpiling and over massing of the LCO as monitoring weekly progress and creating and preparing weekly metrics, tables and charts that illustrated the progress and effectiveness of the LCOas Recruiti ng, and Outreach and that was determined by the amount of recruits tested weekly was a main responsibility. a Develop reports monitoring and illustrating the call volume metrics and Websit e volume nationally, regionally and locally for the 494 LCO and 12 Regional offi ces. The data consisting of call volumes to the call centers (National Processi ng Center) and the Regions LCO's utilized data taken from the Toll-Free Jobs Lin e routing database. a As a Contracting Officer's Technical Representative (COTR) I was responsible f or monitoring the contractor's progress in fulfilling the technical requirements specified in the Bureaus contracts. Ensured that all required documentation and data were submitted in accordance with the procurement deliverable schedule. a Conduct and participate in live weekly meetings with managers and staff during the development of the Interactive Voice Response System and the Toll-Free Jobs Line roll-out phase and reduced the meetings to teleconferences during downtime . a Conduct meetings rs ensuring proper s of the Agency to or the Census Toll with the contractors arranging communications component vendo operations and maintenance of equipment, translating the need the contractor, including monitoring the quality of routing f Free Jobs Line routing database.

a Maintain all administration records, approved invoices and performed final ins pection and acceptance of work performed under the contracts. a Compile and analyze monthly program budgeting and accounting reports and recor ds to maintain expenditure controls and determine the financial resources requir ed to implement a program. a Examine budget estimates for completeness, accuracy, and conformance with proc edures and regulations and directed the preparation of regular and ad hoc budget reports. a Interpret budget directives and provide analytical support for the establishin g of policies for carrying out directives. Matched appropriations for specific p rograms with broader programs, including items for emergency funds.

a Perform cost-benefit analysis to compare operating programs and provide advice and technical assistance with cost analysis, fiscal allocation, and budget prep aration. a Review operating budgets to analyze trends affecting budget needs. Summarized budgets and submit recommendations for the approval or disapproval of funds requ ests. a Supporting personnel security clearance actions, and coordinating in-processin g of government new-hires and contractor personnel.

U.S. Census Bureau, Suitland, MD Oct 2007 a" June 2009 Contractor (QINETIQ U.S) Telecommunications Subject Matter Expert, Computer/IT Services a Provided Technical Expertise in communicating the needs of telecommunications users with developers. Providing consultation on Telephony and speech-enabled IV R application solutions and network architecture. Monitoring Implementation, coo rdination, and overseeing a variety of complex management programs impacting age ncies present and future activities. Negotiating with users concerning the modif ication of requirements to reduce anticipated technical problems or excess costs , and working out funding arrangements. Acts as a liaison and technical monitor with communication component vendors for proper operation and maintenance of equ ipment. Coordinates and provides reports supporting operation and planning of te lecommunication systems. a Conducted and oversees technical analyses of systems performance and alternati ves. Advise and brief all levels of management, other personnel, and users on c haracteristics of software and hardware. Weekly brief management on current sta tus of needs of the office, i.e., phone configuration changes, routing changes, and the urgency and cost impact of such changes. a Communicated orally and in writing regarding new products or services in desig nated area of responsibility including complex technical issues. Conducts meeti ngs and introduces new cost effective products that may be beneficial to Census in reaching its goals and objectives related to savings. a Provided consultation on Telephony and speech-enabled IVR application solution s, and network architecture, i.e., Interactive Voice Response (IVR) path and pro mpts for the Tolls Free Jobs Line, which has routed and received over 2 Million callers. a Monitored, implements, coordinates, and oversees a variety of complex manageme nt programs impacting Censusa present and future activities. Created a manageme nt tool, which enables managers at the Regional Census Centers and Local Census Office level to pinpoint areas with operational difficulty across the United Sta tes based on 12 selected economical variables. a Negotiated with users on modification of requirements to reduce anticipated te chnical problems or excess costs, and resolve funding arrangements. a Served as a Liaison and Technical Monitor to communications component vendors ensuring proper operations and maintenance of equipment, including monitoring th e quality of routing for the Census Toll Free Jobs Line routing database. a Coordinated and provide reports supporting operation and planning of telecommu

nication systems, to include statistical reports and monitoring call volumes. R un statistical reports using Excel, SAS, and Access to create graphs and charts illustrating the fluctuation in call volume, minutes, and monitoring recruiting goals. a Researched current trends in data networks concepts, philosophies, and newly r eleased hardware and software. a Possessed extremely high-level analytical skills necessary to evaluate current practices and requirements. Solve complex technical problems and recommend alt ernatives to develop new programs and prevent loss while increasing productivity through management tools and applications that meet the needs of current and fu ture requirements. a Identified risks based on four intrinsic characteristics across the United Sta tes, Housing and Household Characteristics, Social and Economic Characteristics, Demographic Characteristics, and Linguistic Isolated Language Characteristics. And used this data to depict Operational strategies for targeted recruiting. a Developed Instruction Manuals and Guides to navigate web portals designs to tr ack the Telephony and Call Detail for the Jobs Hotline. a Contact responsible for the National Advertising design and implementation, in cluding coordination of printing and logistics, quality control. a Compiled and analyzed monthly program budgeting and accounting reports and rec ords to maintain expenditure controls and determine the financial resources requ ired to implement a program. Examine budget estimates for completeness, accuracy , and conformance with procedures and regulations and directed the preparation o f regular and ad hoc budget reports. Interpreted budget directives and provided analytical support for the establishing of policies for carrying out directives. Matched appropriations for specific programs with broader programs, including i tems for emergency funds. Perform cost-benefit analysis to compare operating pro grams and provide advice and technical assistance with cost analysis, fiscal all ocation, and budget preparation. Reviewed operating budgets to analyze trends af fecting budget needs. Summarize budgets and submit recommendations for the appro val or disapproval of funds requests.

Vortech LLC, Beltsville, MD Apr 2003 a" Oct 2007 Project Manager/Telecommunications Distribution Designer a Managed technicians responsible for the installation of infrastructure. a Provided Designs for telecommunication Infrastructure, estimated and installed projects for numerous clients, internal and external. a Created bill of materials including but not limited to copper, fiber, coax, an d wireless communications. a Provided management, technical direction, and leadership in evaluating all pha ses of telecommunications support for hardware and software. a Managed a team of 12 telecom technicians. a Provided support in the areas of systems architecture, systems security, netwo rk, computer operations, research, and identifying new opportunities for integra tion, maintenance, and resolution of technical difficulties. a Analyzed and recommended options with regard to: server and computer hardware and software selection, hardware/software testing and monitoring, and systems an d telecommunications management. Made recommendations for final selection, fund

ing, and implementation. a Planned the purchase of Telecommunications and related equipment. Prepared tec hnical specifications for bid solicitations, developed schedules for acceptance or pilot testing and for implementation of plans. a Knowledge of pertinent computer equipment characteristics of both special purp ose and general-purpose equipment throughout. a Member of Information Management and Technology leadership team, team determin ed strategies, tactics and operating plans. a Knowledge of computer systems design, analysis, and development, which provide d the ability to logically analyze, and communicate effectively. a Possess the analytical skills necessary to recommend, design, and implement ne w systems, and to modify existing systems. a Effective oral and written communications in order to develop project plans an d deliver system presentations to management. Contracts Managed Under Vortech LLC. Allen & Shariff: Managed Government Contracts in accordance to (ANSI/TIA/EIA) s tandards. Retrofitted office area projects with an excess of 1000 hours; Computer Science Corporation: Evaluation and documentation of the redundancy of power to servers throughout the Computer Science Corporations data centers in t he U.S; RS Information Systems: Managed projects in accordance to (ANSI/TIA/EIA) standa rds. Retrofitted tenants build-out projects with an excess of 1000 hours; Presidio: Managed projects in accordance to (ANSI/TIA/EIA) standards. Retrofitt ed tenants build-out project with an excess of 1000 hours; U.S Department of Transportation: Managed projects in accordance to (ANSI/TIA/E IA) standards. Retrofitted tenants build-out project with an excess of 2000 hour s; Food Drug Administration: Managed projects in accordance to (ANSI/TIA/EIA) stan dard. Retrofitted tenants build-out project with an excess of 1000 hours; Encompass, Beltsville, MD May 1996 a" Sep 2002 Telecommunication Services Field Telecommunications Technician III Performed various duties in support of the installation, maintenance, repair, tr oubleshooting, calibrating, and testing of telecom transport equipment. Read and interpreted schematics, drawings and technical manuals necessary to install, re pair and align equipment to specifications. Maintained files regarding equipment type, locations, technical manuals, schematics, test reports, and maintenance r ecords. Maintained logs, files, and reports in order to document date and nature of work performed. Assisted in developing cost estimates and coordinated the in stallation and maintenance of equipment with other departments. Technical Skills: a Designed, installed, terminated, labeled, and tested: a Indoor and outdoor voice cabling with distribution blocks, lightning protectio n and cross connects; a ST, SC, single and multimode fiber cabling, distribution panels and patch cabl es; a Category 5, 5e, 6 & 6e copper cabling, distribution panels and patch cables; a nd a RG59, RG58, RG6, RG11, coax cabling with distribution panels and patch cords; a Wireless network antenna connection ports and related equipment Designed and installed: a Satellite dish and related hard-line indoor/outdoor coax riser cabling with sp litter distribution points; a Power and cable tray systems with manufactureras supports, fittings and hardwa re; and a Point-to-point directional antennas for building-to-building network connectiv

ity with cabling and related hardware Installed, terminated, labeled, and tested: a Multi high pair count riser; a Indoor/outdoor cabling with all distribution panels and cross connects; and a Complete security systems including indoor/outdoor CCTV and card reader access devices with related devices and cabling a Installed complete equipment racks, cabinets and cable tray grounding systems. a Assembled and installed equipment racks, cabinets, UPS power modules, hardware , and vertical and horizontal wire management. PROFESSIONAL MEMBERSHIP: BICSI- Building Industry Consulting Services International 2006-Present Certifications: (BICSI): Certified Technician (BICSI): Certified Installer II SKILLS: Competencies: Expert - Public Speaking Expert - Mass Communication Expert - 2007/2003 Excel Expert -Time Management Expert -Leadership Expert -Project Management Expert -Lotus Notes Expert -Microsoft PowerPoint Expert -Windows XP Expert -2003/2007 MS Word Expert -Telecommunication Infrastructure Design Expert -Telecom Technical skills/language Expert -Sales Tactic Expert -Windows Outlook Intermediate -SAS Expert -Microsoft Project Intermediate -ARCgis