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Marketing and Advertising / Sales and Retail QUALIFICATION HIGHLIGHTS * Marketing and Sales professional with over 5 years

of professional experience. Strong track record of achieved sales and account development. Adept at analyzi ng complex business issues and capturing new markets and increasing client profi tability. Ability to execute multiple projects simultaneously, with the self-mot ivation, initiative, and business savvy necessary to meet the challenges of toda y's competitive marketplace. Solid communication and interpersonal skills. Led b usiness development functions, which resulted in expanded customer base. * Customer service professional with over 5 years experience interacting with th e public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team playe r and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Com mitted to quality performance with an ability to learn new procedures quickly. T rained, oversaw and coordinated sales staff of 10. * Recognized as expert in networking via social networks such as Facebook, Linke dIn and Twitter, as well as building and fostering long-term business relationsh ips. CAREER ACHIEVEMENTS Director of Operations Formed a LLC that caters to hosting events for niche markets. Went from a one w oman team to five, in less than a year. Conceives, organizes, and executes spec ial events at various venues. Negotiates contracts with artists and providers of concessions. Schedules the performances and coordinates media efforts. Created a street team to advertise and publicize the events in order to sell tickets. M anage networking sites, company website and e-Campaigns. Formed relationships wi th local business owners to refer clients and host events. Sales and Retail Conducted sales and collections, oversaw budgets and forecasts, and researched m arket analysis. Provided sales consulting and support for small, independent bou tique specializing in high-end infant clothing and strollers. Staffed booths at trade shows to promote the business. Introduced and sold new technology by cond ucting presentations to executives and managers who represented shippers, carrie rs, third party service providers, intermodal marketing companies, and manufactu rers. Advised new clients on the sales floors on choosing the make, type, and quality of vehicle that best suited their needs and desires. Demonstrated the operation of vehicles on the lot or on the road. Quoted sales prices, trade-in allowance a nd requirements for financing payments of vehicles on credit. Held a high percen tage on first time closings and held high loyal customer return ratios. Promoted from floor sales to internet lead management. Customer Service Analyzed team and individual statistics; prepared reports; devised and implement ed incentive programs to improve stats while maintaining QA. Assisted in busines s administration functions, which increased productivity levels within the depar tment. Performed all aspects of customer service and satisfaction, including ans wering busy multi-line phone system, coordinating special promotions, and provid ing detailed information for various products. Monitored inventory levels to ens ure on-time delivery of products. Managed staff of 10 or more Customer Support p rofessionals ensuring accuracy in order processing, quality customer service, pr ofessional demeanor, and proficiency with technology. Marketing Analyst

Examined and analyzed statistical data to forecast future marketing trends and t o identify potential markets. Collected data on customer preferences and buying habits. Gathered data on competitors and analyzed prices, sales, and method of m arketing and distribution. Attended staff conferences to submit findings and pro posals to management for consideration. Prepared reports and graphic illustratio ns of findings. RELEVANT SKILLS * MS Word, MS Outlook, MS Excel * MS Project, High-End Sales, Management/Administrative * Customer Relations, Time/Organization Management, Advertise/Promotions * Special Events and Project Management EMPLOYMENT HISTORY Director of Operations - 2008 to Present Dalliance Entertainment, LLC, Los Angeles, CA Assistant Supervisor - 2008 to 2008 Baby Style, Manhattan Beach, CA Sales Counselor - 2007 to 2007 24 Hours Fitness Club Location #070, Sherman Oaks, CA Sales Consultant - 2007 to 2007 Pacific Volkswagen, Hawthorne, CA Independent Sales Representative - 2003 to 2006 Liquidity International, Austin, TX Fitness Instructor - 2005 to 2005 Little Gym, Austin, TX Customer Service Representative - 2001 to 2002 Libertyland and Mineral, Austin, TX EDUCATION M.S.W, Social Work - 2013 University of New England, Biddeford and Portland, ME My long term goal is to become a LCSW, and open my own practice. B.F.A, Bachelor - 2009 American InterContinental University, Los Angeles GPA: 3.9 Certificate - 2005 The Actor's Studio, New York, NY COMMUNITY INVOLVEMENT Elderly Championship - 2006 to 2008 Private, Hollywood, CA Elderly companion for Alzheimer patient. Life Guard Facilitator - 2009 to Present The Trevor Project, West Hollywood, CA The Trevor Project Lifeguard Workshop program creates safer schools for LGBTQ yo ung people and providing Workshop participants with the necessary skills to aid a friend in a time of crisis or suicidal feelings.