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LINDA KELLY 14040 Erwin Street Philadelphia, PA 19116 ladylyne@eathlink.

net 267-307-0461 PROFILE Highly accomplished administrative and management professional offering 11 years of experience, primarily in health care. Poised for a role in an office environ ment providing executive support. Well-versed in the full scope of administrativ e functions. Solid communications skills. Confident and competent interfacing wi th high-level corporate leaders and key clients and customers. Highly organized, with the ability to issue sound, independent decisions. Thoroughly computer pro ficient. * Confidential Correspondence * Appointment Scheduling * Executive Support * Work Flow Management * Customer / Client Relations * Team Leadership EXPERIENCE & ACHIEVEMENTS GRANVILLE HOUSE ASSISTED LIVING, Burlington, NJ 2005 to Present Residence Director (2006 to Present): Advanced to this position to oversee complete facility operations which includes maintaining complete grounds,39 private units,26 staff members and over 40 resi dents. My duties primarily encompasses defining policy and procedure, controlli ng the annual budget, delivering resident services and coordinating contracted, ancillary health care providers. Continually assess residents to participate in self-governance, advocate for residents and structure service plans. Ensure a hi gh degree of resident satisfaction, largely through installing qualified, approp riately trained staff, investigating and resolving complaints and engaging in so lid communications with residents and there families. * Raised occupancy from 85% to 100% for 2 consecutive years, mainly with effecti ve marketing, relationship building and sales closing. * Maintained costs within budget year after year, using a fiscal management stra tegy that afforded unit managers flexibility with accountability. * Captured a 15% savings by contracting with a new cleaning products vendor offe ring more competitive pricing and measured, automatic cleaning solution dispensa tion. * Raised the facility's public profile and visibility by identifying different, new community organizations with which to engage for promotional and referral in itiatives. * Overhauled a significant number of staff, instituted discipline to raise staff performance and strengthened training. Recruited and retained new cook and acti vities coordinator. Management Assistant / (2005 to 2005): Joined the organization as an assistant to the Residence Director while studying for my CALA License. Performed all clerical duties as instructed by Director in

cluding, filing, answering phones, greeting residents and families, opened and s orted mail, scheduled appointments and performing all administrative duties in t he Administrators absence. LINDA KELLY 267.307.0461 ladylyne@eathlink.net 215.673.0461 RACHMEL CHERNER, MD, Willow Grove, PA 2001 to 2005 Medical Assistant/Office Manager Supervised and trained staff to deliver direct patient care such as recording vi tal signs, drawing blood, conducting electrocardiograms, collecting lab specimen s, preparing patients for exams and explaining treatments and procedures. Author ized drug refills and telephoned prescriptions to the pharmacy. Ensured all admi nistrative responsibilities in the front office were conducted such as patient r egistration, scheduled appointments, coordinated hospital admissions and laborat ory services, updated medical records, completed insurance forms and administere d billing. ST. ALBERT THE GREAT PARISH CENTER, Huntingdon Valley, PA 1999 to 2004 Event Coordinator: Orchestrated seasonal affairs, which involved building the menu, preparing food selections and recruiting and supervising volunteers. Additionally, prepared dai ly meals to the pastor and 2 parochial vicars. Ensured foods met the highest sta ndards for sanitation, taste and special dietary needs. Thomas Jefferson University Hospital 1986 to 1987 Medical Records and Health Information Technician: Responsible for receiving requisitions and retrieving medical records for patien ts on the hospital floors. Received requests of diagnosis codes and crossed sear ched in computers to compile list of patients with similar diagnosis and create and arrange records for research studies intended for interns at hospital. Also performed front desk receptionist duties when needed, including answering phones and directing calls to appropriate departments.

EDUCATION Assisted Living Management Training Program New Jersey Department of Health and Senior Services License Registration AL0000005693 New Jersey Liberal Arts/Business, Community College of Philadelphia Associates Degree Philadelphia, PA Diploma, Certification & Registration, McCarrie School of Medical Assistance Ph iladelphia, PA