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SUSAN MARSHALL 12714 Kalamath Ct.

, Westminster, Colorado 80234 Cell: 619-540-7337 Home: 720-536-5436 VP / DIRECTOR - OPERATIONS AND PROGRAMS International military operations officer and Naval Aviator (Lieutenant Commande r, helicopter pilot) with a broad breadth of proven managerial, leadership and o perational expertise while serving in the US Navy, specifically; Global Leadership Mentoring & Training / Global Multi-Site Operations / Program /Project Management / International Business Strategy & Analysis / Human & Organ izational Development Solutions / Client Relationship Management / High Perform ance Team Building / Customer Service / Regulatory Compliance / Core Values / Ex ecutive Oral & Written Presentations / Safety / Risk Management / Continuous Qua lity Improvement / SSS trategic & Tactical Planning / Cost Control / Curriculu m Development / Aviation Instruction / Standardization / Simulator Training / Lo gistics / Military Contracts / Organizational Funding / TBMCS / MS Office / NALC OMIS EDUCATION - CERTIFICATIONS - AWARDS MS, Information Technology Management, US Naval Postgraduate School. BS, Foreign Service, Georgetown University. Certified in Risk Management (Aviation Safety) Top Secret Security Clearance Navy Flight School, Commercial Pilot License(s); Fixed and Rotary Wing. Bilingual English and French Peer Nominated Leadership Award, Commander Naval Surface Forces, Navy & Marine C orp Association. CAREER SUMMARY AND ACHIEVEMENTS Exercised accountability for high performance teams and millions of dollars in a ssets during complex and high pressure operations. Consistently selected to lead critical operations programs while managing budgets and meeting strict time req uirements. Valued for creating/maintaining outstanding internal/external client satisfaction at every level of the organization. VP Operations - US Navy-Global Operations- 2007 to 2009. Promoted from within c ommunity, sourcing manpower and resources for 10 divisions of 500 personnel, ef fectively maximizing dozens of world-wide operational activities. Subject Matter Expert (SME) in military operations air control. Led Emergency Management and D isaster Preparedness planning. Conducted air operations simulator training. * Spearheaded top interdivisional project with key divisional leaders that esta blished standardized work spaces for all Navy helicopter carrier ships. Selected to lead project, build consensus and defend the space from encroachment. Propos ed layout, planned and delivered justification, and gained leader agreement. Com munity achieved consensus and approval was made by higher programs office. * Repeatedly located funding sources that ensured staff participation for domes tic and overseas programs. Director Operations - US Navy-Global Operations - 2005 to 2007. Ensured all orga nizational manpower and resources for 2 divisions of 150 staff were effectively maximized to accomplish world-wide operational initiatives. Served as Emergenc y Management Coordinator. Led Search and Rescue contingency plan coordination/up dates. Conducted air control simulator training. * Energized the integration of divisional reservists into organizational missio ns, improving organizational communication effectiveness which increased qualifi ed human capital resources by 30% while generating top to bottom organizational buy in and participation.

* Increased organization-wide efficiencies through expanding use of customized and highly effective enterprise software technologies. Aviation Officer-in-Charge/Director of Maintenance - US Navy-Global Operations 2000 to 2002. Directed 7 officers and 25 support staff in flying and the mainte nance of two helicopters aboard multiple Navy ships in the Western Pacific regio n. Also served as advanced maintenance unit director in charge of 30 staff and $30M in assets located on Guam. * Spearheaded a major risk management campaign to identify key vendor/supplier issues and prevent further loss during a series of high profile aircraft engine malfunctions. Major loss mitigation steps were enacted until the faulty vendor source was identified and corrected. Service disruption to customers was pro-ac tively managed and minimized. * During a 3-week power outage on Guam, utilized innovative strategic short and long-range results-focused action plans which solved multiple business critical logistics issues to ensure continuation of organizational operations. * Coordinated construction of on-site tool calibration laboratory, ensuring min imal turn-around times for critical organizational material. ADDITIONAL CAREER ACHIEVEMENTS Director of Safety/Safety Officer - US Navy-Global Operations. Established leadi ng edge Safety Department aboard a brand new ship with 1000 crew members. Monito red 16 occupational, safety and health programs. Served as Environmental Protect ion Officer ensuring total environment regulatory compliance. * Promoted a positive culture of effective risk management through leadership t raining and real world application example initiatives - coached and conducted h undreds of hazard assessments/investigations/reporting leading to efficiency inc reases and organizational risk mitigation. Manager of Training - US Navy-Global Operations. Division Officer who spearheade d beginning/intermediate/advanced classroom and on-site field instruction for al l personnel. Created and developed customized self tutorials and tracked, monito red and reviewed training progress to achieve top human/organizational developme nt outcomes. * Developed standardized training programs/processes/procedures to ensure safe and effective operations despite organizational challenges. Selected by top lead ership to oversee development of a 'schoolhouse" for two highly specialized job functions that exist aboard all Navy ships. Reviewed existing curriculum, identi fied key challenges and evaluated other top training/development entities. Overh auled existing training equipment and materials, signed up for new distributions and held industry leading think tank conferences to revise and rewrite standard ized training processes. Trained 1,900 students annually, receiving hundreds of positive student critiques for course applicability and real-world utility. * Led a Project Action Team with $1.7M to repair and upgrade a top organization al training simulator. Selected for extensive advanced knowledge, top people sk ills and direct mission system expertise. Identified stakeholders, established priorities, and produced executive reports to present findings to top leadership gaining buy in and continued program support. Flight simulator performance was dramatically improved with new mission capabilities added, ensuring continued r esource optimization/maximization into the new millennium. Manager, Schedules and Quality - US Navy-Global Operations. Wrote and oversaw da ily and weekly operational schedules for the Navy's largest aviation squadron. C oordinated 22 aircraft, 80 pilots, 80 air crewmen and 24 qualification and profi ciency variables to achieve and maintain top individual/group performance. Cond ucted regular maintenance quality assurance and regulatory compliance audits to achieve all total quality control initiatives on time and within budget.

AFFILIATIONS / ASSOCIATIONS (MOAA) Military Officers Association of America, (AMA) American Management Assoc iation References Available Upon Request