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TASNEEM HASSAN 15261 Eagle Tavern Way, Centreville, Va. 20120, th8a49ce@westpost.

net (703)-3288952 Goal oriented senior Human Resources Generalist with proven capabilities in recr uiting, training and employee relations programs. An effective communicator at all levels within an organization. Proven leadership skills, include managing a nd motivating staff to achieve company objectives. Ability to analyze data and provide recommendations. Have the ability to multitask and work under pressure. HUMAN RESOURCE PLANNING: Assessed the companys future staffing needs over the short, medium and long ter ms Consulted with other management to determine their staffing needs Administered the companys pay policy Devised new and effective company incentive schemes which reduced absenteeism a nd increased productivity by 10% Reduced sales associate turnover by 20% by implementing interview skills traini ng which resulted in upgraded quality of candidates hired Prepared and maintained company salary structure, job documentation and evaluat ion systems Developed and maintained relationships with employment agencies, universities a nd other recruitment sources RECRUITING AND TRAINING Recruited and maintained necessary staffing levels for a store with 250 employe es Administered non exempt applicant testing and selection Interviewed candidates, checked references and scheduled pre-employment physica ls and drug testing Coordinated seminars within and outside the company Developed effective training programs in conjunction with other departments in the company Organized and conducted new hire orientation sessions for all new employees Implemented sales and customer service training programs for all sales staff de velopment Recruited, trained and supervised a staff of 25 associates EMPLOYEE SERVICES Managed and trained staff personnel records Counseled staff as and when needed Performance reviews and salary increase processing Maintained employees sick and vacation absence records Administered and explained benefits to employees and served as liaison between employees and insurance carriers Knowledge of OSHA compliance and workers compensation claims Tasneem Hassan Resume - page 2 ACCOMPLISHMENTS Recognized for Diversity and outstanding people skills. Received the Macys Star Academy award for achieving highest sales in the Galler ia store. Trained and developed two management trainees for the one year program and two summer interns. PROFESSIONAL EXPERIENCE Team Manager Fairfax, Virginia Macys Inc. 2005-2010 Recruited and trained new staff to meet with companys objectives. Organized and

conducted training sessions for new hires and also did one on one training as n eeded. Supervised and coached sales managers and existing staff to exceed sales and cus tomer service. Successfully beat both the sales plan by +4% and above the distr ict average of 3%, and customer service goal by 2 points. Implemented sales and customer service training programs for all sales staff dev elopment. Appointed and monitored external training organization for specialist training c ourses. Senior Manager Tysons Corner, Virginia J C Penney 1998-2003 Developed training programs for sales staff to improve customer service and redu ced complaints by 4%. Trained and developed two management trainees for the one year program and two s ummer interns. Store Support Manager Fairfax, Virginia J C Penney 1996-1998 Responsible for providing personnel and operations support for a store with annu al volume of $35 million. Achieved a salary cost reduction of 1.4% by implementing efficient staffing to e nsure optimum customer service, productivity and meeting salary cost objectives. Reduced salary cost by 3.4%. Actively recruited, hired and trained qualified personnel. EDUCATION B.S. University of Karachi, Pakistan Human Resource Management Certificate, Fairfax County Adult Education Macys Certification for Recruiting, Selecting and Hiring Best People Macys Certificate for Coach the Coach Training J C Penney Management School for Merchandise Management