You are on page 1of 21

AgT-A

tllrd,lz- .*%e&
{t9t&adfarL

ne,.fc- ,€.tu
ce'rr{xJ-,fas

c*aUt+ys e& 7e',a W
Jtal aflw-^t-s ';*usVl:Oil'z'
ClaUttftxs

. etxctfitA
JE

aheur6L a'nd-

,t

&eir-t

?xc{sal'

a;1l-rcn-c1
.-A-rY

, sm
;b

"+'l:u*&$*\
'4rarL -t>4-b' %

o--QLE -lrv:nt>

T)-r4--\'-(flfl/$V

claiiar2te&-

-Ll-1L a-aqpi-aftis..

i>

,;tlleq<oa:*t,{uty-.eoq-rd.fHDc!)J>n)' .

*q .-w#*

tltar-le,

swffi

.gi:r*v
alnd.egt-*tPtt^t 'J-li aALuJrfig> Y
u-!-A*lsly;-,

fu\e- QWutagtr
dlht- 1,\rq\b-

cha-!'au>7l- r>
\'14tt3 tos'"*!',

+LarTL

-rrfurstrr
b

'frnp-t-rcrau-

.lus+;ry

c'lbbb

i

iJsvta:-*',{\EeE
utha!\

+q/ua
ae)

e.bfafr*a^^e is *neusrt

fw
-!xAeL -Ifr-f.r-. g%- n'er cljrugtal :E "$'{9"{-

J,t r&,c-'<f,Cl.-l- tb-"4-

,,M*

iet*;*
*d_Aer>f

od-+eqJead-+eler.&

St

txal
tD

aAr-

ffio-

qfr"tnzd-Etla)

Io

i"lre- aAc.4,fuJttL a,n"& t

'VL

e{f'zp>u CU,i-AMu,

fe5gOk

t?,

*nt

t'-ug ek
'

d;Wzxar\tr

ct->acta:cl:el'dlktia

*0ove-0-,Jntrr)iaatbtv

E$ oftxo'bim:.

..r$nxUeac|- o6 a4+r:elJr.!"3 'U:L he."lL
c,lAt:;o<-o'Yeffrzatnd-

c-uJ-bsu*
of "lreuu

l*+t:.tjou>ut
'J'rltacfdcc.r

- ,{-L tfu*c^e"'u 4]Lo-

,E-rn9-,

I

I

2.

fr1i-

Sorrx-uq>

qrr-0.crt-trq,o.tll-c.b
apc.a- ,kht-gcxrlL03

.
BG -fuJJ'

TI-Li- ,ilt.lt
e^retl-t-t,LeruJ:-;r.b
I

et,,u-Lq-,t1q-,.-t5 'fatar d-t {+,t-

4rl+'od-rfc'b']A 4rr<'oot-r-r-&' ' Th;

6

"tl,i-Ih
Jocrn-lcL

Jtha-

AEcxq.z u
?

;rt

dlD

clerr-t>totJ-ert

CCeIg9Jl.Y\-q:'

e

o

:fn- ",f,hn
A-D a$rrrira:tlw1-DbL

,

-.[o\-o.,a-A cp{t-n.-Lfod'

otl-t'

scgt-r-rl:l

*Vnt-

&r:iDr,

Jh!'

+-u-lco1r,.La't

-f\ptfd-e-c
I'ur'fn44A

a'rtd-

Artf-"1^"tt:-

e6 "*fi-!- {,&.rn-.

Ana\,^'is

T}- -.Ls a-He>g1, Ul,trr -Ltve onaLn4^s

fha,t*-

ab Jjlt-

cL[.xs,r,re.

is o.1tp-nreot fo *ht-

id-r4

+f-^JiX

D""-rt
j5 -tur.nq-oL inj-o

Jthi$ .lLeA/-,
,p,.-

Jha
g-w

Edr.Ll1an"d-.

qn--tl^u-

flp-{lix

Te*tno

:
0

'rh-L

Ufy-cn E
.rn-a-a'ts

A lLa.q"e- -Eg t,,ke, c-nnf<aj'

a:ssa$
n

u:hs-ht><

i*r"

+l@ot+c-L

aur-roL Cotnrr-tlxLEa!

d'irLr&rcL

a-tu;.se^gt-&
Hes.ce-, eh-tj* t}LL it a,n&

rr-I'tt-

@r"fqfna-!-

lleqw9t-'

Mari-s'w''
c-b -fs eu-t>+ni.H,eol
+no:<)<-ah

JD

ull

phas'z uhlxt-

"nail<PrtV

& a'ctf,v'q

1p"' ' U)-s .i4af.*t-p-. (etrtht*9]1j."fLDt' ert-.."!re- $wru+ln*ea" in vot-lior. il'-g ' '})'Ph ''lte' rlh" atfrLLcfie'4- Os-tgu$-1o-€gru $"-.gbtrtost- fr{l4 o\-tcfe1en* oe+z.*n F I 'vfe ard- qb"^'g advar>tPs fo u*E4s vqr.^.8".ry* .' 9.P ry Ba-rl=i--f -t"ot-r-r^O.t-o ew* aJi?fi.. -gt8nH&4- LW C+*ro %. 1-fntu $9arwL- OP+ A*U-O'''b"ttZ!- Ut.r* .fuftd 4 &L ' J-L -b12..ber-t.f.v .e Ant-l. tna-fnLqi-nin3 o--d- axPardfi^g .i75tU/C'*4t A. Hau: a- cu*tern-!-yt- @4"ga-."fu%aPtru t t41!e:Gr D\atA€tO_-u a-cr.aE tuV . .. SJ-&waJ .vLa' ** q rlananemnr e .Lu.H- &*e:r-t Orrdt-Le- a*'tnna-X.d.bd- auganf'Snhinb e-r-H Ktrl-dD "|L)<p\fiab- U>l-:. *'o l>ctt'E fv-u\rabkah(a> u-.X ffin-.nt-YL -frl.tf> -fs ctuafng tf.D4 Jr-Dry a/rld* *>ar>A%.. cen.'(L' -t b .g6p .><.Ab J"'uL' "wttt"*Le' J'fih" '9-1L h..ghrcf.oUal:fu % -fle1-D&J.-u a'ry IW ^'.q>rirg A-e'+"re&-L .*A-ni>t.L{o-wtg)1t -!.fuLa.t -frt.as<)v su{ate7.t jetu n'aa RuPa*bnshtf ".tltrrrnct- alvwoar)-.t.. 'e ' .

.nl-'tJ'v*-o.Frn .ryao.-b .r'b-t' De-cJ. loW a'tzdi )Jdtrelt( f.LgUctflLrD:.'Mb' *rra>8"nvtrL att"o -!'/."L l*"Lv-''o'Ys Hu<'e'\*)n-r.ou.tl oWA' 5-?PW euarrL dj.1}* . --a.JrD e!LL d-b 4ce-'rr1-0."4r.'\ fu<-oa-pt. ..zALIL aVg* lut .R *t "rr:h-r1Jr. Sex. M-a.tifi ^^rd +Flrl.4ret1€u.butj'u* '*)1-o.:.l&5 L-.u.. 'Ern'e' J-o a ir.*i?.W .UutrrtrtilU $o-t-n.f-t l .-{"tan.faLoe-r}.p{.rto-.b aJfe><afrnn@ -.t-d ARfu -|'u*eu* aa)-ts *.U axgf.tt-\."* u.'ffiehiE J.LouS+ A/Yd-'Au- l*pertf C?"1{\'8tr"a4 "gsh&Jt'}X-AA JtLUDb "rDOJt U.Jt-.J -# -svfl'Q-b I tNh-o:t -nta-++R'eJC-m-o- . tf-.x- *lL* ' W{b "noe ' Lfr1L."t."16l fut -b)14 irubrnod''tu'd{€'g{.tt Th'i-. 6 a)La eta-eLE "tt:Jx f^tu^eX " P3{€{115 :Ln.Ac{a/\.itt-uv-.a -tb t.-atfleLktfet' t*LL e*ud'rg dc.

O7 q.qL r-. otn. ' -<. -lrrrL fuf d.e^a-e*e' e Ia4fu-nlg-c .r!. oltgsgecfltstLo' .r. 1-tDrl.t-ln. ncl.neru . bt"t* .*{f-cy &2A .l@r->&E lfJ-tre&trhb ' ''tht' 6e*<-t'rtt-!l eJLL pny+ecoL Ji. fd-lx nherx- ou'-<L "t-ra-nol.rl-x- f"rAi% {4aJJr# ' l a/d tr* ctient++)a*- L> o et84!4PL e'?1 a- C-eu>rg9' d}g A*c-$ow o .JI'. Ha.^-D ttfu.ug *Y>a-- !$ o.a -D1b tJn4xn .W1 o W{* 'Lrs"hzrL .o:em^^ing 9lt-l4.}'.t&.rV-z-$an-*l: ' .C-AienL\ .t- dLwL "/\. ?k dxgur altc.cxt-ed*'''r.! .oule2 d. I.l'-n- cJl.ytA-+!zlSt- t-"i-ltfu &.cc&L-.6 . 1YU- +4d- rr1ei'.hub 't#toaz- 'ltt+ttt 9 "r.tA a.*a eg 6^j.. P-tP+r)-Mb.faeenat- ? r P% y*tfu .'/D -tnts+_oA^gp-L ud-I-..o da % TI'lj- ilh!- au6#na c>l-€ore/ranc-u -3 ^8. .Lu't-QJatf-./ . s o.4Dt &' &'1/' wal ie "FX aatyttg .-tr-o . T''<4 etru-a-a.fu*-e_'.L "d--J Jwa'j7z-eJ""1iias4i4'!- diab^a-rcs%se -.tr-r4tb WUr.r-tlW R . r.

b .lL fD 4' flods 6@ft "[nI enLvgLL .se{-at*h-o.& ezo r'e.L jrL #1@*.w J4+11e2<1- '{l-lgt-'rou.l "/A -8 ' ftEAIL auo ueJ .f'Lre % {annoL Lz' a"elA t-:rtt Df-Ld-v €h'o-alaA..t*1L 1. . . hfFtaf o:*<-!.4 .r.!.T\L h^o.rn-t-uL "Hra \+ng-L V rnost]<lL t' 4 .-tr a<- .:-llf.Ale. "{r{J"aunh-rA a'b "tr) 4. .'r-x-o&cct \Afr-t -La "l-tu .a- o-s t-D "Ifl {a{Isute."rnastlvlS n *rveuatttL .$ btpr-.c-tl>I .-g I.o{ "Sv-+oal.:.€ r I ?. Tl-\.cl f. I l 4" R%t rnOst-tta--f eentb.o..^ryra *nd tglrreY"!ry J*rL "lr{qd1r.-{-aarnufu.rn 'rAanov . .e @r1- +ubait-ax.s uruJt -v-U- 3' &n6o*t.> e-uer- . . l f'..-tcLllv.-7ulcrfuLe ar> ilt1eu-rm}4-B4o_fJJtr<-L' . tJ.f.

Q-E t"-rt*S r.r .rLg.l\t<\ot\rg.s . b o nl*u o slAq/rJss 4Y u< ant:L Y\and 3@<lA e$e't- gia- ocJTUtLrlA Yo* o-.tAtn t a4d* atut&ftega % 7 T)-u- c-artVfrr..W \ov-r-'@a.ir". c'eu-fi-ana ol-E":c-sr. l"fhab ctsuL .ttrtei$w a.L P Oe-o{r b.r.W-. al:entt uha.r1-Dc{'.L@<-os o-il-a.ruEr *t JW a'L *-"? ot-qlilir. Onn-t?rp. e".caellL.b W edet' 'p4f{'* hrU}+8t*-b @r\..B ..nLirp a'""A' tV'-a't-n to b<- @. 6@s<t* & AfD *'. ofl.acf en..$t 9' u:6d\tr c-frt""' W .A-D+.uan el6 shpftPr^g rL c. --7V--- u-tPvx-ar\r<ttyg. On-lir.J904.

fo " evtvff ?*c {**fdc^.od cqf z*}s { llarn t rnal.a ^oe tnat+t rvj-\ ^# g O<fzo n*l tu {ryni pl* n rnor UV o-tU Vlv4-t ry r.t (?.{ ru+.1o17c&..w < ll ttt bn ra .fr"^^ {| E.t b 6< / On . &na.Pnv\ran^rrut ' fuS+ t a"tata^c..(-..L*"t 7 Ital rna"lvt i^ J*t1".ttW tz.tk hyA".I l.t'^onrn<n{ .rz"[*d ..l E nvrv-on "r.ll bd.7fu.ottab(*-.wt*n^.ftufors orz ttt tl Aru't +/".bl.> fr}-<W|4. . rnoaara &tkl lJ'gn 2'rat e/a.SLorl.J (nvtro nrrten .r.cfs c. lt v?amartxa+}^6 \v rtwton'dzr-\lw{*s h- fLt.2_ S$.tu: P1t n^ol.&th.{l a^L (pqko lJor. g) .rl&.finn a lo\f fzr"i )d pe*A-L/n i volth n 3 I "t? et il4... $cla &aS oo F nt/t"t .s 4 Awzol 66 4n** . f"-Y . 7c ( nv\vonm.t *tu'(rW\ronrn€nlqf tnlp.(ent.a^r u.Vt4 on S x M b b - ) q c(.z Ort ':tk.r#*rs &v-ttt fiL'tA f/<- {.z '\)out"l.ed (. Ea4nn .rn-lonkatb.s 7nf*n^/ F .t{s.l"-lka ^bndl- &n*al iO ' Azt/ga" .-'^-f to* f*r .lqtlov.h<ry P/ nq4u-nu d*"*ou."/jon ^"L."g..Vs 1fia'"Lrza*grz+l=r*g - frf^. g€hr):or{-ron nrr*! rruge-rr'..f t^tlrs& wYq *ff".l tlL mo. u*( <y'fzof r\ rl nruettaa.td.Y ^t/r*utl7 Tntl"t^tt_ by d=.t ru2o...f @Y fw a.erA{ Va./ov eAa77. t hae/la r ) prl tz q/Par-.-1) iha/ur ttwtmlv.lr H q"c/ &nTanaatg W '.li b 4^+ tk*t E Ctr"rno..tge.

I i Pol#u"l n^rl t I Ot".4.r-fro"Sply f74.| I nv\vonrn-e -trf rs.& l^W Carm.s.+ a.nastkla"g \la A ?^epbu'"..z Orr tk- Vl*ntop'.*/ $vV try)PP<al (anE' lfolh'ono'61<.ccrtrrat y Ay {4t. I f1.^*V &. I r.n ilrnr\W ry ffu.tl/- ol.l o[v.y'ztv}vanrncn*o+ | {'lt'bo'S pl t I I tLw i'5 +Aafr&.n..arz &vdofq &n 647"unis OhteA . (L< 4.ALe.WL CtLl.u*tloud 0.X.# .nlo.ts (onYclro.-l d/\..rw{/xt\ r.s A@o *z.o/ b.-."ra^fr.^o/ ln ttors S #/* d/w/ 1.ur tt kort TXat AtuL fnalu4* &Onncta6g.akz I i n 'i<4 i Pl vi 2.tr vlk tl. tlu.t f n t/<. ll11 uoqf .1!a---f (p"aL.trL.L fuJ1v.r..td-Af tL" fn w[. Eun'.ur- .wr.& tv .Jlo ^.-l tv ...*al i9t fumlel...rf il"^W.'l-.L-o{ . l^ tt ' :su'ft f 11 i t } v / / nvt r ot^n^-tt[.a.2 l .e- it'ootcA b b* (n.f .te.. i f'r.fuol.Taltant+lf*tfor Q cal Pd/runu\ lprconels tr10v/' 3 cA ilnr/-l Jo.c[t* .z-g&*alt Xia*b ^4 e/ tLt.Y.tt vo nrn€nf qn^l7Sl4 in*l b fo. da^.-Lto I I tPptl"'u"l For]""s.c.I I i I I I i L I t--- i I a u{ e7sf".1.. i.hY.onop ? 'hn " b<f s a ^rL <ulPltr L'\e't") *tonk ' +crJ v.r_ (a*t e{ iA'*"tysrr E^tk^".dorrs' l'fu.. W t1-Lft ".5 lt.f/. Ylr&z fu-u/o.z+lzt k.Tlt 8*rec&s'"s {/L f n in'-l-/w"u.nad\*_l M .t^o-{ P'.brthat|at6l- l I I E'\or an ton[rat| g|z.4t"la ft 6^.tx tL. Aur*Jl I.

/)wn h 6)t-l lrlkL n*/ lt.\ on i tl b.Vn a.aA'o^.8/ro't-'.trlo.a .^arat4s{ Vnb.efu^/tr r^tun6e-+ /raot4 --V./+rrwluo( .ot e+ oi I P./tq' b H'nte I be*) t /+ttzt ^ l t An fl.4 *...Llh /w ^ | f ntxrr.\.1"/. l z T t ^ pO/tnll "...l .*von lwo I mt6Lf f nLwnsz-tlL fuaf Al p /u.t.a^al y. s /Q**t.r.. n Aoa 6-zzrl et. P. /ulw.^y^W fwqn*ra u)L5.-/"r0.)t-/ (o*hols *nol oPzryq.L ..Yk atoo4 €Bnlrl6*$ro | 6.76 cl '27rn-ao^l rlut<l 1nfllnty' Ltu'z'rf a hlth & h.tz hayc. q ^ qt J .n. fi 'h otLlo^onM /Orntl &tt*o"+ lnalfu.nnnts' A. fu i61 t>*.(nan{5 fo. &r.? py-ot wHh Lyt A0rn\^L!.arn /-ol. /.rwkt ftoutA paft It^ ^. A^a tnlaful nt afoV h"/o"tg /o*^n/s n/Vrl r &mqll ('tfltnz) /.i d n* 6t oh7y q fie az'y'"cq o n I ntzafwwn(_. 'f/-t b brzs-s Ot I Y^ . on fl* n S*-k4 e1 lr^*. oil oVtta_Ab.'rzdL a.& a4/{. /^272d Hautrtz{. ' f) . ^ ^^ t 7r\r-titr?L^ n< n* s /+ ol^pn o.d y'l.r n k'tF*S Lrlg rneutkz+ ig /A.\ Vartu\o 4^ tuq^.. / t l f ? lgg ta5r..'\ E uu'o'"6ty {pn kn .f*-J+ w.rt an cL *d* 1J4 YtL .2-rrtf/ Y lpbh o n Cltctt"e-al-rhr-r fr-L &aaz. Le.of tl *{/rt q( .\w-a*ts):+r ztcl b f rt fuat /1a.engtnlJ Up.a rfuV...+ 1 g*2.d Atcluu fLo o/e..1 r' ( : .b.t 0t t'Cl./zt */*^/*reL a"il Sm.i .a<Angt P*h't mav6r.ot (evtr1a"a a.J-..t rnaqltt f -1.t-.tr. E bno-t < Aafoal0n< o.r." ) nsd'rirGV - if/+ 4pt t) al nrlfaaJ. dtu* 4 .

lq nirlu.'t* t-/-z-oortlwaI 4f t14. {oU lrI I st.n't f o lxd . POT:. -. 7* U 0^4 ef tl. /) i ol"(^r n-"r/ v^b'"D Pu 0.slro"f V 6 ae.1.(4<- ry.gh...urtne( b^$ulz^a.nn (pot> 8Z *^r1 b.f ta .r.l"thro -s\lhY+( togfs.oth "ol s tuurt { '7h*[ V f@.A t A .at l-eErl a't\vr(14 ' t/ on $^th *l fusf 4V Penx) .on laSor*1 | t | .O/ttaAonS n ll ']tvb'{-.ao'lo'noA"^- 'f"t/"6kt d^4'! tkL bat /*. hsls t.. I lOt I t t .$.fzz.ou tfu. '[-t ( +r{.f-r^cH fny'lu'a clJla n ueHI bc.a.L{ /Val*$f a g*.arltratn$r fovn7zl. I I . t . dt'nt+ 6tbm-t c { Ot +1e.Au*.f Yruetk*I- Tlt ?"t/}qn (* &tgmtni rttoalt<ltf 4 vi-et^s. HL PorEanql a/'U7os"'[zA lnb.t W a^nl "fta. 6rt .Lf Ya '.*(b //u flr*fA I anoL hr| nohg i 1..f-trtuLe{ i49a3 'fi"(.o. u-f< % ilrlrtcfr^te-p c /re ^r/ s . Cape^$1+.t" n {'"alalz'u6lz P^fr tl\La^/".+U lt* &d V i t i{pY : .ojt tA.tl [nt'ts E*. Anzwth^-0e c.GtpabY-"? "t WfoQfot<c(t l(rcLtru-* (& I l. .r {**+urs . I d? i l lflr.<tewr.t*) a '-(| ne/lrtt tt* t Vk kwl of h. ^ ^ r /at t$.t'J"a *7f*rT l^u. l *z.n'dplnto n af fub l 7n<o. p"*t .ll\ t y'fufyp- V n). t lDz "^o.rX A /taraltdl"s .1'"t pe hoA^l . atl fouL{o.- n l .-./ loa o . [n I I I t YTL -Ir- t )c fltif.'4| /Vhly a4 rnod.ot-. .1rAaf"vs.ta fansarrNzr l..Sl<-avz4st vt- bol'nrt outlt g pz^tb n6 ! "r'+/ t .u*f.L tu6 Eourul f*rf-rl q. f]. Lag )A c'q f r'r nwc'inta-Ln\na( t l.' u4 [Wt[u?4 " .

F.rt.'ts lflw.ln pu* e4 I L'Q a *01 /u^.LA0r'te-t( -(\fSo atnaL ?..a lruel 4A'U r. ' i I t - fft oltw b Pnv^L t pPe.r.4 nati 7T ^ Tlt A*unar-t*Qva lo. fu wrPrlal ry 0?eYr.s:i a a .l tle Arr6. lh.. oilols l^*u4 h/1rs (aqu .Al-.r\kx !^ Tk U"V1 l ./. lq.ta ^eLLktl t-/'^"*1r9.lt ua d"re/i o ^a.q"o/ latAzn<L fugL..^-l & / A brL'/it\.asot o&-Cor" I erts i&*t /Orrtt-t& a. A ln I "/.r*.V turnoul8 fu WoA"t ry onc( oil ie{ta* i41 eP YYPattu} tr\ot prl us I n A.rV.As 'larn< e. /Afttt"alQ lhnll n L(o.rP & o tle (ontunt.'flL .I I I I I I I l l I l{.il I . t .tld' d-tlQ n aA 17 wlry.^s 7tmh. voA*.*LL gl eflb( fu S+7r"z.-'H I wt clil6 )-.ntA I i l I i I 0 .xrtorrt */ 7t* V"tr"*' ** I lva^ 4-t)-\ o n. n o{vn.vtl q4ltuh llnt.ol't/r(t'Pttaz..t"u | fu-t-no.tntz lat+ttfttr' Itt.ro.E 401"A'0w52 olnniloTnrzruh0+ fucAnolo7|tal lf I n *k.t"l onr[ to"n^ntn-i (at]) aa fl eA*bVla Of f ortun l-A:a /nuiron o 1ru4f.4 t .^flrrto q i.H. A<_"pprrc hnsz Hprt-ov a&L rnz..ralrytqf "4/l I lv"'t.pt"/.t.aruota.- rLI-+ YW"t-uff".tq9'gtov&s.-Af llV"*{7lz fudo's Eat I l?*4* i nLLe rL{* 8o 4t nfl rL^h.taf7.7f*e. &/ (yt d/7lae cuqc.y l^n^I 4'"t/t ttl n4.*aAzo.{".

zow4 f n /w/t t.< Lfl& ?a P..tz h rnrnt-tev.-.2-fnnm i5 Q.at on rLz. t.lIL na) ov a f ftvs 't& furol. b b"ta h/u. iotnfit lu. t..rtr/^l bn / z. farl.^tattal* cb.<+ q aukl.q-ut< lWd? langt " \ ftrlcrv.gloLal W q l*lohV-Da i5g.lqrf ' 7/z.f hm VzA'}wJ.r3z ?ri . t1r 4aqt./. i ct ieA ^ tv(O Dtrz ncn'.Rou + 's Qf t-tf't v-o (lo n t trlw{t^L( I .//ytz^t . &.Jni.r t^.(ornP{ ht+cF.'.L "lz^a/tl\ c( /+tz.ttL Vo"d Lfu*{ Aog'r4 *y ag po*ex .vr f ntk @U ri 6a). fll A*y tr1 Ao. rur.oL..!*"/: *- qfc.n{P .Alu/ iPa.'+"> 6" irl | .ron^l r^d'l nfi"..lLta7-:*-. nz.\^'r. .t"la .r. #*A hz|tc-\*t*tt 'ntn{ ' I l:.^t 'tn E^tLl.-<r'./ruJz'-tuq . h l"tro"r6 fu t? "h BV^ S*yrc.) l&dzrtllar-l " lw -. v L{oz. It7r./* ?*onl^* o V.t-l + I if.t4\. nl : { Po*'* 1f"Yofat l+o^akt rlukl'.Aon o/ /llt"/*Ll<I Nuol u'dod8 er^4 p"fu thre77/t flhl*6zol.ry f q tc..tE "t^c/ f oS.-t ^g /r/Aor" t o t)7 .tb o7 k^**\Dq8 kn.tl y y &\L -l.{o.l.afio+ /-^ liAl b ^al I MZD e4lw$tu:- +tL <c.> aJlttAng /.4 Duo_ /2 h2tx fnlt dh lt enc/ f 4 tttl.N^ao Ao. fn f^knor/.ck"7 \ 0 t""t ?*tr rn &q-{o "*W I Affi l+^z_ rv6./}ot. */. I r\( /ut*o".A' butyy&-l.#Aont tfll /-tz-e.

. t\.lzo!I .*ort11-l-t S/r.| "t L{ ctndS .R*.. td /A //ouo no4 ' \t l^ ! . crrn Pl*nn\n6 ^b oql*a%4 l/74_ n@zkJ_s nrh.)-.. rr fra -lgrneodJVn.ra_ ." ' I o I I t/r Vil{ 6"<}t.r.^l "WdftL- h wtl(dr.^?Ph{eXmen/al-.n f**Ps Y I I ^ I I ltv^cl *x I " /l n )-.oL slTot 71t llnJ.' i1 I t/'1 Hr.{ crJ. Yty a/ c'L. ) .ly".n ^-c. o. MwLlaf/nHn I*//4. rnr'hb fo t'a"o4 on (' tar.^an* i9] | I i I l lTary1a{Ing @^n/t D-o.- 4 ft*t p.d" fl4 7rr/"# 2 tr'1r.?a4al<4 . b nad<z-. orlutd' .fk_ <hzfrg t. '' t g (/ l I.3 lon'.-r. I n o LPl f d).l^d fil. OrL ow Protlt Lf i4 | I .-r\ r\z_ n /G Lh l A\hro h rk' (wr/". f Gz'-.</ b ft7/e.1 toroVo nJ g au ^6 m^l&'pl z.no'g. .ow ry &tn(/*n$'W tLL rtge<il r\/4 '46 .try af 0&.t b^y1-r 7/rewl wffi .u.1l^ffr u bql4 n<_edtil nut{kt)) A t ..L JAI r*4 %.'.Lo.$.y )on^ | wre-Lty \\ q 'fl'v.&6tna n4a.&aLllAS /*tJt A V q nbL pahtlo.rth i4 pr t luc.-*gI ' nc/ rncllaa) .Do .1o rrvLt& rd\u:1 &t+.fk'/"tf Hano6tr {0.en' O*u ^+raL q frt'na nluAo rt\.i^. l - 16) "fttl*f r7-4-.fAkI a l l Va* er1!...ol'lrQ\s..1 P* € . t I nn.'trzo.'orl "o t*t onJ* .+t +7a* Foclq* Foy +k l\1^u'".V -vrvl . r.F-ra\ sz. wttktt ln'.ra s n"/ ilV+//^. .) ?frn*ord$on 81 rtuLor 'y/r..zT... a ry. A*e.. !fuu"nryeu &(TnenLaAon la 'o t l/ V 2 na 612 L4 h .^g^rS^u ft-.n\&qklf 41gnzn4 vold4 O^2- iPrue.

ons Itr- "oL\.L ea&*.4 0t fUl?L htmed"ty i5 a PnoPb u[ fu-t.. 4 nfu-(+".aaq b .qr t+a-f Sll rmtnt4 lAa<nuc u wtultlplz- t/&l^| ?N* u rVA rA ca'lu* fl* tu"l< Agoa^+rprooftu4g O).t/< \rt t".w .a-l?l- rnt"til rna.. ( r o i/.r*lt t'1L f3eb. g .azff "* to'na.-'\ tony.)o k n o o a o n . n# ry l+1"-l toHl t*lps atno( / notUl^eF D ( nov n\auA /o.^a n.^ol (a. oru'.. Lh lo.ar-zsnt i6 D/ Pz/YJ+1.lclg . w lv+. 7k 6* il nu'{at try Aa*1 ryfil "<rtCLstlt )4 rncrtL at erfu .e toleb-( V.Iwtn+ 7l-o.ds ff u.ol: A/ ou a.2.T/.nl.$otf. boal^6 unl kta/rh euJs qnd A1r>t^lh^^).'t *Jv-fl^n q mr.. fLa.t4eul .424d"^l . P ro nn.P+/t5 pontitnlcn 842^z-nt' Q P l" nn<-o/ 6 e\"&f/L o utt rrty.nu pon\k.[. fttx rwt oL \lmlv /tra/uuf L4t ry 4P. ut .tzJ n** Lt4 . b.\ cnp. n tCl-.*t. .. 8ufn43.t4 er'd+Ll /orrrrn).at-tl t/.rutoAr.tynt.d b vt! orttt-n . .tttc*tt<-* l'( wortrayl f orh.h A* f.^dJhrn oo* -Tvl I fs notln't-c-.

t *no/< ortln4rltg P or (o^tns (/*a*a * &n fr &.ltcAV rnavt<z-f owzo{ &e.hq6l-r-.< .rfl/. l \ ^ ^ Prfl ft\ada tUF cr^ lP*l l : I t \ Wle/od r\L j t I t.l patrt.-* *Ay O+ nzuLng flz.f..*t U'g 417rnani) Bzne/rf. u9 I=I-.^r.7t MLa\ ^ord ZrLJo.nt a&4.wh. q/ V * lo+ft.rr1u4rLWA P'ofu mr^z * J &<+". 0n Arar"< |-ltfl rq Phwz V l\ou{kL}l rqP {n kq ^ tQCI o 4lo nomrt_ et.tac. fia aztauttte-3 attth Ars{bnr ruul9 .o &t^no/. eta llp^eni '** Y rnon o?oj fn d-t .unJ-.at-e-N& ffiz"vnk{ i(l ^4 I l - t a l .a(vu*iErV .s-eL&-.h4to t*2ryeA.rrlV5 pr.L Ao Etrc.uct tPrybg ntpL'r+ vaeLln"6lq Hrf flr*t <'/.^o PtrL%* A4 trs r 1w77 l.e-t ilt-o4*?hu. (an tznt*' 41 rn ld)n i a. 6 0L S tj nen*adt o.ia/.*t t H.-lrsvoL * long ru^ 4rr.rc{--ln tl.h'AJorr\tY h6 .t 71u^.Z'l. F r. @oJr"rlz-^c( F1c.{z.tgrt o?honE" l lx (r.+ et etto.l Pcod"'t'-rt*tznrl * nft#"*nAu-drt6n flantqJl^' !Jztwtn ny I Dt/lz. 6o.4 'na.oJJ t wlh anaflat ' Dtw-toi>l'qt l.g e/' (u4l^etruens leffut..lt'nLf i-S/".rgl bn t pzhhoo qnol h^to Ef *tt .a^nl ^g I lp.

patd. rx A!^!4t4.{ /. 'o dou.rnog e\2) ^2 /* .Aq b< a.q-+ paSHr\ O o n.n d.t] t& fAto tLr'! wv*u o}.".b *on flz--pos>+to d') .b r#4 & ^ rll*+*+ht paSYla o* I 1*J"'{+.v-< 4 lJ o+Ll o$a.1r40n+ E +lL 4.fm p N.tt-L ) r.( mos LAa* f"ry. vua h"tlwf &fia"tl6 er"l Wl'.tm Vl-a* hq .o\tl rdq-{ q ft&_ Rr_..& flro..efznt .l rnqp.4/+ . "6n VJA'^+ pOS\$fo o al.4r fA c^qlo Tant n t'ttst'a ?'* [)w ."1 r$o^t^-gl T/* h ^^l c. fu-at#U y vnt.^{ /^ *1< p*.w+In rk. fr*hs b dfifu4hf tnj.r..(*t . Az-IrnAv"..fa otl n1 b dl'o* wL l^be- .[l*oil.{. \ t-la Prtei...to W. nt t a/ b aAu-".ct Pln ttph.r\or/.t".<-/ex rnaN6 .l.*<1 **b ra.onl.t N PoS>Jlorut .n-t a.no( &{ W toar.++A/4. p%oD .sparcrpil\o^eh/.tq Sz1rmen x n-tW) l* i* . o o ef ot p rolatf oy -91v.^tCr-f.tl tools b ntet ^..tt&orl t. A{.yt"4.6fnf ?4A.- b a.g SWg edfioo et (!* .^'. t.of fru^t^nna /l-:le.Prti A o nt n g l L ll qLe.r+ ' portaphon . fk A^/8n/il e7 posth\on\ng. .e^Lb2a"Iegrn ef (.'.

Q .*'t ry*l$o^. tsi i l c n i n J r ' t e a cD .t' aadPa\ Pa*'.*etta.I rthux{ I y 6* l. I : i6' A*o ^d f^ d<'t* 8q Por#q Adt*n *a.oith Ot{cq .fl urzA* rfun) fu Fnsitronl q7 oQiuJt '* i{.]4 o* "d4-o-"(^4(o hntca.l nrr l*..&aAPr^t:-l o(tnrwntl .4 a\il b &zo}.( plaa 0 .rr Qn'rL'| (o [r.JdL lh4r1 tr4+ e/Owa"r/_ I I l P a s f f i o n " * gr c l L l s A I '# Pl".iS .ov.n h<ler"z*3 I " o hh w17a-il '4'4' e t9t.l4' ""*( q* l*t.{ tk "o w\c+o-to* u i/ urno..ut noffrctu) ..Arbtrn* ptt ta (n{f br rc47o'z.r..zrq '..m. Tt-n'?7' ft^ t1/.?T)/ hA'.'tLL 6m.d=/\{ oLL(-b flowX g &rt*l/*<il- I r I I l#vwh"t-/rn W eu^oL 3ctp./ rl.Vr"b< otlon't o{ fffr.cil< ttatZ_ *Le- b lo.\n zai? h al elh d.vl '. Lt4 i I fk {a-yct4/ tu ^fu tt n '4 n-oYl Ao-/f u< b oo. V'y.b I An Mn(toL aU-hrODe crrrt I n oL 26t Ao" 3 ro^0..or-f I . &rn w c_ p+ttxkt unJ.w1 etpT d\arnt-Itr f-7^try hUh uo'rl p4.

2. influence and initiator.? 1. Consumer behavior is subjective as consumer purchases are dominated by emotions and are not always rational. Approach used feedback with an open mind and engage users to help yu evolve service and product offerings to keep satisfaction levels high. service & Price. Organiztional behavior is more objective as the buying behavior is influences by the multiple goals and objectives of the organization. Part B – Q-3 Q-3. purchaser. . The marketing mix for consumer markets will be dominated by sales promotion. There must be a commitment to honestly evaluating the input collected with the intent of revising service attributes ad offerings based on that input. dvertising and distribution. How to improve customer satisfaction : Improvements starts with listening to customers and understanding their expectations.Difference between individual buying behavoiur and industrial buying behavior. there are not formalities to be performed in the actual buying. marketing mix for organization buyers will be personal selling.5 . decider. product design.PART – A – Q5 Q. 4. 3. In the buying task. In tconsumer markets. two or more of these roles out od these five roles are playes by several persons and the entire buying process is quite elaborate. What should be measured: Before deciding what to be measure. where as. Develop a market research plan for measuring customer sastisfaction. there is the influence of a formal organization on the buying process. user. In individual buying behavior. we have fove different roles namely. In organizational buying. The personal needs and goals play a secondary role in organizational purchases.. it is important to think through what will the data collected.

companies. To measure the consumer expectation we need to develop a tight focused market research plan . to develop a perfect market research for retail orgn we must follow the defines steps on the basis . Anyhow. we need to know and measure the consumer satisfaction. Developing a market research for branded retail is not so easy. packaging To capture key concerns and expectations from consumers or users To measure customer satisfaction or to benchmark satisfaction against competitors . regarding the satisfaction of customer towards th retais brands in city.Core items to be measured :     How the actions is meeting customer satisfaction How services provided and compare with “Competitors” Measures of quality & value The customer persperctive on how improvements should be prioritized.. images. pricing. To fulfill thee customer satisfaction for the branded retail store. etc. • To gauge consumer sentiment towards state of the economy and buyer confidence • • To study usage and attitude of product or service users To study usage and attitude of competitors' users • • • To identify and examine perceptions towards brands. service. wide market sstructure and preferences may vary for everyone. Its extremely important about the answers getting from the research objectives The research objectives should be : research objectives will fall under at least one of the following categories: • • To identify potential target market segments To establish a buyer profile and demographics for products or services • • To test the feasibility of entering a new market To determine market influences on timing. because the customers need is difference in demographic enviromnemnt. The defined steps to follow are :     Define the research objectives Sampling Research methods to follow Limit to a time frame The first place to start with the market research plan is to define your research objectives.

so you need an adequate percentage and crosssection of your target consumer Also make sure your sample reflects the demographics of your target market. your sample is perhaps the most vital to accuracy. After a period of time. Useful for capturing key concerns and messages  Product clinics and tests . So. In case you don't know. Our Custmers are our better predictor about our service. Secondary method is enlarge and previous data availablility may be false due to change in trend. and gender. For our retal org.  Survey = completing questionnaires face-to-face. Conclusion For our branded retail outlet. You can't practically study the whole population or the entire market. ethnicities. home owners or renters. Research methods.having users try products and give feedback (e. many factors can affect the results of research. The research method may be Primary/ secondary research methods.. these research methods are to be followed to ensure customer satisfaction about our service. By these circumstances.g.  Focus groups = moderating a discussion with users. regarding the customer satisfaction primay research survery is quite useful and good option for market research. if your target market consists of people of various income levels. but our market research plan needs to nbe focused on one or two methods that wil yield the results. . all elements of your market research plan are important to success. . age groups.Sample Of course. There are several research methods available. the primary research thru our customer foot falls is quite easy to analyse their understndng and expectation in the outlets. taste tests) Another secondary research is doing thru sources of data availablilty from previous research or experiences of other retail outlets or competitors in the ciy Time Frame = Short to a limit. a sample is simply the people you select to study. But of all elements.