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4215 Childress
Houston, Texas 77005

Versatile Customer Service and Office Administration Professional, offering bach
elors degree, 8+ years intense experience and significant expertise in the follo
wing areas:
w Proven record of providing exceptional level of customer service toward comple
te satisfaction and positive referrals; rapidly establish rapport and develop tr
ust; resolve problems across all company departments; strong networking abilitie
w Manage administrative functions with high level of accuracy; extensive documen
t control experience; receive and route calls, and greet visitors; generate stat
us and activity reporting; advanced computer skills with Word and WordPerfect; s
olid Excel, and basic PowerPoint
w Diligent in protecting personal and sensitive information, including HIPAA com
pliance; strong knowledge of medical imaging film types as well as handling, log
ging and filing records
w Consistently recognized for strong job performance, dedication and excellent w
ork ethic; maintain high level of quality and efficiency; coordinate multiple pr
iorities toward goal attainment
w Professionally represent organizational interests with internal and external r
esources; expert communication skills with clientele and staff from all backgrou
nds and professional levels; natural leader, with ability to train and coach col
w Substantial case management experience; assess resources, document and verify
information, and establish plans for service delivery; explain rights and respon
sibilities; provide referrals to local agencies and community resources; certifi
ed social security benefits counselor
PERSONAL STRENGTHS: quickly adapt to policies, procedures and regulatory require
ments; effective independently and in team endeavors; embrace knowledge of multi
ple cultures and belief systems

Houston Center for Independent Living, Houston, Texas 2007 to 2009
w Facilitated client enrollment in federal work-incentive program benefits avail
able through private organization assisting recipients of SSI and SSDI benefits
in 13-county region. Managed large geographic territory on north side of metropo
litan Houston.
w Cultivated relationships with program directors and community liaisons to iden
tify potentially eligible clients, and within employment networks such as multip
le offices of Texas Work Source, training schools and private staffing companies
w Served 300+ clients during tenure, primarily with disabilities. Screened indiv
iduals based on needs and impairments. Fully explained rights and responsibiliti
es for incentives available during job search, developing scenarios to ensure un
derstanding of multiple options. Referred clients to broad network of resources
for job leads, training and other services such as rsum writing.
w Additionally counseled 600 beneficiaries on successful transition from public
healthcare dependency to private health coverage upon securing employment.
w Prepared detailed monthly summaries of contacts and activities, per company re
w Generated large customer base, through diligence in covering territory and sur
rounding areas. Independently established booth at several job fairs to identify
additional clients.
w Provided highest level of service to clientele, which included facilitating in
troductions of clients to resources prior to initial contact. (continues)
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UT MD Anderson Cancer Center, Houston, Texas 2000 to 2005
w Responded to requests for imaging films, received from both internal departmen
ts and outside stakeholders such as patients, clinics and hospitals worldwide. M
aintained updated log reflecting location of each outbound and incoming film, ba
sed on bar code data.
w Accessed and updated patient files with extreme attention to detail, toward hi
ghest degree of accuracy and quality control.
w Led team of three in project to convert more than 100,000 imaging files from h
ard copy to digital format. Acquired training with equipment, and diligently pro
cessed high volume of records while maintaining routine duties.
w Headed initial project to reintegrate film from offsite storage. Retrieved spe
cified items, logged to main system, and filed accurately.
w Instrumental in completing digital conversion process in six months, one-third
of scheduled time, through strong knowledge of film types and diligence in comp
leting tasks. Honored with Awesome Employee certificate along with Employee of t
he Month award 11/2004.
w Began in part-time capacity for initial six-week project, and earned fulltime
position and leadership role due to outstanding work performance.

NATIONALLY CERTIFIED Social Security Benefits Counselor 40 hours training with
multiple updates included HIPAA standards 5/2007
BACHELOR OF SCIENCE DEGREE Liberal Arts Stephen F. Austin State University, Na
cogdoches, Texas 1999
ASSOCIATE OF SCIENCE DEGREE Psychology Blinn Jr. College, Brenham, Texas 1996

References Provided Upon Request