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SUMMARY Application Developer, Reporting Engineer, and Business Analyst with 14+ years o f information technology experience, combined with

an 8+ year history in sales a nd marketing. I am particularly interested in data analysis and process automati on as it applies to process improvement and quality. EXPERIENCE Support Manager/Developer - 2009 to 2010 Logicor, Mesa, Arizona Supervised and coordinated workers engaged in problem-solving, monitoring, and i nstalling multi-carrier shipping software and equipment. Maintained record of da ily data communication transactions, problems and remedial action taken, and ins tallation activities. Participated in field installations, engineering and cust omer support. Managed support system engineers performing on-site customer servi ce and maintenance. Modernized work flow models to match the current infrastruct ure utilizing Visual Basic and SQL Server. Developed schedules, resource allocat ion plans, and system test plans. Developed programming software, using VB.NET a nd MSSQL 2008. Developed and administered Web-based applications. Developed and modified .NET programs to support shipping departments. * Managed implementation of an integrated shipping system for a large mail order pharmacy * Managed project to implement automated shipping system for a nationally recogn ized memory manufacturer * Developed an email service for notification of order and shipment status updat es in an automated shiping environment Reporting Engineer - 2006 to 2009 DHL - Manifest Data Quality, Phoenix, Arizona Designs, constructs, and maintains databases to ensure integrity, performance, a ccessibility, and recoverability of data. Establishes database definitions and tables; designs, codes, tests, and implemen ts custom database scripts and formal procedures. Developed and maintains long-term strategy for historical data retention and arc hival plan for storage needs; defines data retention, backup, and recovery. Tre nd and root cause analyses of EDI/Electronic manifest issues for Automated sorti ng Hubs. supported Customer Relationship Management (CRM) processes/data analys is. * Designed and generated national sort report for Hub automation. ... * Trend and root cause analyses of electronic manifest issues for Hub project W orked with Customer IT groups to resolve transmission issues. Interface with ot her DHL groups/dept. to gain resolution on electronic data transmission issues. * established comprehensive reports for Hub Data Quality team to work from daily . Prioritize and Assign daily work to Hub Data Quality members EDI Analyst - 2005 to 2006 DHL - Ecommerce TSG Team, Phoenix, Arizona Worked with the DHL EDI eCommerce Solutions. Knowledge of DHL data flow and bac k end systems. Worked C-list and repaired ICS/DCS manifest Errors. Ability to access and use HPSD, TPMS, NBC Mainframe, ARCS, TPMI and other internal tools an d systems. * Created Trax. ... * Worked C-list and repaired ICS/DCS manifest Errors. * Ability to access and use HPSD, TPMS, NBC Mainframe, ARCS, TPMI and other inte rnal tools and systems. Insurance Agent - 2003 to 2005 H2P Insurance, Paris Texas Owned and operated a successful agency specializing in Life and Health insurance products. Specialized in providing individualized services for life insurance, upgrading existing policies, servicing existing accounts, making presentations,

and initiating the claims process for clientele. * Prospected and set appointments based on leads, coordinated corporate office s taff, maintained quality control, networked, prepared various reports, designed and delivered presentations to current and prospective clients, and managed all other aspects of sales and service. * Wrote policies and processed claims for AFLAC, AETNA and UA. * Licensed for Life and Health Insurance Sales in Texas, Oklahoma and Arkansas Owner/Operations Manager - 1995 to 2003 StarNet OnLine Systems, Paris, Texas Prepared and reviewed operational reports and project progress reports. Consulte d with users, management, vendors, and technicians to determine computing needs and system requirements. Approved, prepared, monitored, and adjusted operational budget. Directed, planned, and implemented policies and objectives of organizat ion and business in accordance with charter and board of directors. Analyzed ope rations to evaluate performance of company and staff and to determine areas of c ost reduction and program improvement. * Directed, planned, and implemented policies and objectives of organization and business in accordance with charter and board of directors * Consulted with users, management, vendors, and technicians to determine comput ing needs and system requirements * Planned and prepared advertising and promotional material * Directed product research and development * Monitored and analyzed sales promotion results to determine cost effectiveness of promotion campaign Territory Manager - 1994 to 1995 PRN Pharmacal, Inc, Pensacola, FL Discussed characteristics and clinical studies pertaining to pharmaceutical prod ucts with Veterinarians, Distributor Salesman, and retail/wholesale establishmen ts. Distributed drug samples to customers and took ordered for pharmaceutical su pply items from customer. Prepared reports of business transactions. Displayed a nd showed customer Veterinary pharmaceutical products. * Territory was Texas, Oklahoma, Louisiana, and Arkansas. * Increased sales by over 150%. * Doubled Product Penetration in Distributors Network Trouble Shooter - 1992 to 1994 GTECH, Austin, Texas Performed troubleshooting of lottery terminals and peripheral equipment, identif ying problems and providing solutions. Performed on-site troubleshooting for lot tery as field technician. Installed and configured lottery terminal connections on WAN. Repaired, serviced, and replaced parts, boards, and equipment for lotter y terminals. Performed maintenance of lottery terminals and peripheral equipment , identifying problems and providing appropriate solutions. * Installer for Scratch-off Start-up in Texas. * one of 12 Emergency Network Trouble Shooters In Texas Lottery Start-up. * Manager for Georgia Lottery Start-up Augusta, Georgia Team. FC1(SW) (E6) - 1982 to 1992 US NAVY Provided system employment recommendations; performed organizational and interme diate maintenance on digital computer equipment, subsystems, and systems; operat ed and maintained combat and weapons direction systems, surface-to-air and surfa ce-to-surface missile systems, and gun fire control systems at the organizationa l and intermediate level; inspected, tested, aligned, and repaired micro/minicom puters and associated peripheral equipment, data conversion units, data display equipment, data link terminal equipment, print devices, and system related equip ment; made analysis for detailed systems, computer programs, electronics, and el ectronic casualty control; and operated associated built-in and external test eq

uipment; loaded, initialized, and ran preprogrammed diagnostic, performance and testing routines for digital computer equipment, digital subsystems, digital sys tems, and overall combat systems. * Deployed to Mediterranean aboard USS Peterson (DD-969). Deployed to Mediterranean aboard USS Dwight D. Eisenhower (CVN-69). Operations departmental career counselor * 1990 Area 7 Nuclear Power Recruiter of the Year. Recruiter In Charge NRS Rosenberg Texas. Awarded 5 Gold wreaths for recruiting Excellence EDUCATION B.S. - 2011 DeVry University, Phoenix,Arizona Degree Program: Technical Management Class 'C' School - 1985 NSSMS Class 'C' School, Damneck, Virginia Nato Seasparrow Surface Missile System 1984 BPDSMS Class 'C' School, Mare Island, California Basic Point Defense Surface missile system Class "A" School - 1983 Fire Control Class "A" School, Great Lakes, Illinois Gun and Missile System 'A' school 1982 Basic Electricity and Electronics, Orlando, Florida US Navy Self-Paced course H.S. - 1981 Paris High School, Paris, Texas ADDITIONAL SKILLS * Windows * Linux rs * SQL s * Router Configuration * Visual Basic * Visual Studio * Microsoft Office Advanced Intermediate Intermediate Intermediate Intermediate Intermediate Advanced 10+ years 6+ yea 9+ year 7+ years 6+ years 6+ years 11+ years