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Keith R.

Hardin PMP, A+, MCP, 761 Oak Meadows Lane Greenwood, Indiana 46142 (317) 889-1929 Experience April 2005 - July 2010 ement Office Information Technology Project Manager

CCA.

State of Indiana, FSSA Project Manag

* Managed and provided Leadership for medium to large projects that involved mul tiple departments/divisions and other State of Indiana, or contracted resources * Created and maintained project plans using Microsoft Project Server 2003 & 200 7, and MS Project Professional 2003 & 2007 * Ensured that users and project team members roles and responsibilities on the project were defined * Coordinated and monitored activities of all parties involved in the project to ensure the project was completed on time and within budget * Communicated project status to appropriate management and interested parties u sing oral & written communications * Ensured that user requirements, deliverables and approvals were defined * Ensured the delivery of a product that met user requirements * Created and maintained a team atmosphere and work environment that promoted pr oject work productivity and team building * Supervised LAN Administrators of six State Hospitals on IT projects * Assisted in Development of PMO Methodology for the State of Indiana * Implemented and Managed MS Project Server 2007 for Family & Social Services Ad ministration * Developed Project Web Access client screens for Project Server 2007 * Developing Project Web Access Training program for Project Server 2007 * Established Project Server policies and procedures for all Project Managers in the PMO * Provided training, and support to the PMO on the use of MS Project and Project Server 2007. * Developed Executive reporting views of Project Data, and Program Management Da shboards for Project Server 2007. * Provided Problem-solving solutions to customer's business needs with focus on performance and productivity improvement * Involved in decision making process for customer's projects * Assisted in SharePoint design, setup and site development * Managed the Project Server 2007 SharePoint sites. * Developed reporting structure for the Division of Mental Health & Addiction * Managed contracts associated with FSSA projects * Managed Vendor, and contracted Staff working on Projects October 1999 - December 2004 Interactive Intelligence Inc. Indianapolis , IN Development Test Engineer & Support Engineer * Test Company software on network servers. * Administer Citrix Servers * Find potential software flaws and provide feedback to Developers. * Test final software Install build on CD-ROMs. * Provide technical support for company products. * Research complex problems and issues and help provide solutions. * Provide Support and training to new employees June 1997- October 1999 The Computer Bank / e.NOVA, LLC Indianapolis, I N Systems Engineer * Plan, install, and service computer networks. * Plan, install and administer Thin Client Networks.

* Build, upgrade and repair PC's and servers. * Provide technical support over the phone and on site. * Beta tested Interactive Intelligence's software, version 1.0 February 1996-May 1997 Computer Discount Mart Greenwood, IN Computer Technician * Built, upgraded, and repaired personal computers. * Processed RMA merchandise. * Provided counter sales and technical support. December 1994-January 1996 Lowe's Co., Inc. Indianapolis, IN Loss Prevention Manager * Provided store security and managed security staff. * Investigated cases of employee theft. * Assisted with store inventories. Education 1977-1987 University of Louisville Louisville, KY * Bachelor of Science Degree * Masters of Science Degree * Member of Alpha Phi Sigma National Honor Society. * Elected to Outstanding Young Men of America 1987. Activities and Certifications Project Management Institute, Project Management Professional certified, Micros oft Certified Professional, Citrix Certified Administrator, A+ Certified Service Technician, Certified on Interactive Intelligence Phone Systems, Project Serve r Trained (2003, 2007), Microsoft Project Professional 2003 & 2007 Advanced Trai ning, SharePoint Trained, SharePoint Designer Trained, Microsoft Server Train ed, Elected Greenwood City Councilman, President Greenwood City Council, Past P resident and elected member of the Whiteriver Township Board, Commissioner of th e City of Greenwood Economic Development Commission, Commissioner Johnson County Alcoholic Beverage Control Board, elected as an Indiana State Delegate, Board of Deacons and Elders, Greenwood Presbyterian Church, Member of the National Ea gle Scout Association, Greenwood Masonic Lodge #514, Scottish Rite, Professional Association of Diving Instructors Divemaster.