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JENNIFER B. HURN 177 Sage Road Houston,TX (512) 415 - 3666 jh8d3bde@westpost.

net ________________________________________ QUALIFICATIONS SUMMARY: Over four years of customer service and business to busi ness sales in luxury goods. Received "High-Five" award during first year with Da vid Sutherland for outstanding sales support and teamwork. EXPERIENCE: David Sutherland Showroom NYC, NY Inside Sales - Wholesale January 2007 - April 2010 * Sold exclusively to the design trade fine furnishings, textiles and accessorie s from manufacturers around the world; determined client needs; provided necessa ry resources specific to each project; cultivated strong relationships through e xceptional customer service and interpersonal skills * Worked directly with top designers/architects in the Tri State area on various projects, both residential and contract * Developed a strong client base, with exponential growth, in the following year s; generated and followed up on new leads daily; maintained solid relationships with current designers and secured new ones through constant interaction and exc ellent communication * Generated on average $400,000 - $600,000 in monthly sales; achieved annual sal es goal of $4,500,000 with an operating sales team of three * Conducted outside sales presentations during a period in which we were underst affed; updated libraries and introduced new product; strived to reinforce our vi ability to client as a reliable and resourceful showroom despite weak economy * Handled several large hospitality/contract projects with sales volume in exces s of $200,000; communicated daily with both purchaser and designer to ensure pro per execution of order and ultimate customer satisfaction * Corresponded with represented manufacturers on daily basis; followed up on all open orders and production status; ensured proper and timely delivery to client * Kept in close communication with shippers; helped rectify delivery constraints and damages incurred during transit * Provided showroom manager with open quote reports on a weekly basis * Collaborated with showroom manager and marketing team on special showroom even ts; helped brainstorm and organize new and innovative ways to increase sales dur ing a struggling market Sales Support/Customer Service November 2005 - January 2007 * Supported inside/outside sales representatives, showroom manager, and provided our clients with exceptional customer service. * Operated as the single sales support for multi-line showroom during a two year period where sales and traffic were at their highest volume * Earned the "High Five Award" in 2005 for outstanding customer service, relatio nship building, and for taking on additional showroom responsibilities while we were understaffed * Worked closely with our support team in our corporate office in resolving any issues our customers encountered * Responsible for product knowledge on all product lines; educated clients on a daily basis through various correspondence * Worked directly with our represented vendors to ensure efficiency and accuracy of all orders, proper delivery, and customer satisfaction * Provided clients with extensive follow up and weekly status reports on all ord ers * Generated all quotes and orders through Navision software

* Processed payment for all orders; responsible for all invoicing; resolved any/ all accounting issues with client in a timely manner * Assisted in all showroom operations: responsible for inventory of showroom sam ples and supplies; contacted vendors when low on samples or collateral marketing material; ensured proper upkeep of showroom display * Scheduled all showroom pick-ups and deliveries Matta - Women's Clothing Boutique NYC, NY Sales Associate - Retail March 2006 - March 2007 * Provided part-time help on the weekends * Assisted in inventory, visual display, and overall sales Kate Spade LLC Houston, TX Sales Associate - Retail October 2004 - October 2005 * Dedicated to a high level of customer service and sales productivity * Assisted in all areas of operations, including the transfer and shipment of al l store merchandise * Helped create and maintain a strong clientele through Mohr training philosophy * Explained product information, while addressing customer needs * Provided feedback to management regarding customer inquiries and comments * Followed through on special orders and customer requests in a timely manner * Participated in the merchandising and maintenance of visual display KEAIS Records Service Houston, TX Project Assistant August 2004 - October 2004 * Assisted in major project with Shell Pipeline Company * Analyzed and stored contents of secure documents using Microsoft Access Tarrytown Methodist Church Pre-school Austin, TX Teacher's Assistant January 2004 - July 2004 * Responsible for assistance in planning, implementing and supervising recreatio nal and educational activities * Provided a positive atmosphere and environment conducive to the needs of each individual child in terms of social, emotional and cognitive development * Developed professional relationships with parents and involved parents in prog ram activities * Helped keep record of children's developmental progress, strengths and needs b ased on formal and informal assessment EDUCATION The University of Texas at Austin December 2003 Bachelor of Arts in English Minor: Business University of Richmond Summer 2002 Study Abroad Program: Florence, Italy (Completed coursework in Art History/Studio Art) SKILLS Proficient in CRM, Navision Accounting Software, Word, Excel, Outlook **References available upon request**