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20601 EAST JEFFERSON AVE AURORA, CO. 80013 720-620-7055 ji8d4cdc@westpost.

net JENNIFER M ISAIS SKILLS RESTAURANT MANAGEMENT HUMAN RESOURCES Fast food, Full Service, Multi-Unit, District n Human Resource Management Quality Assurance th all state and federal employment laws Landlord/ Vendor/ Partner relations Subordinate development ServSafe food and alcohol trainer certified ience creating training materials Forecasting/ Budgeting Fluent in both English and Spanish P&L generating, reading, and impacting BS Degree i Familiar wi

Exper

SUMMARY OF PROFESSIONAL QUALIFICATIONS Over ten years in Food and Beverage Management Major strength in assessing situations while focusing on all aspects, creating s olutions that lead to increased profitability Extensive experience planning, organizing, evaluating, and following up varied r esponsibilities in a timely and complete manner Skilled at raising customer satisfaction, reducing employee turnover, and increa sing profitability Bachelor of Science in Human Resource Management Degree Experience assessing and correcting all problems relating to food quality, guest and employee satisfaction, R&M issues, vendor/ brand partner issues, and low pr ofitability problems

PROFESSIONAL EXPERIENCE MOVIE TAVERN (GENERAL MANAGER, T.T.T. TRAINING MANAGER) 06/2008- C URRENT Manage 150+ employees at a ten cinema restaurant with a combined capacity of 175 0 Complete P&L responsibility Ensure compliance with all Movie Studios, local, state and federal regulatory ag encies Run all day to day operations of a combined movie theater, restaurant, and bar Maintenance and purchasing manager duties Oversee quality assurance, food cost, labor cost, associate hiring and training, customer satisfaction, budgeting, local advertising, and all other aspects of o perations T.T.T. (Train The Trainer) location, training 5 Assistant Managers, and 1 Genera l Manager Maintain consistent expectations and results with entire staff on quality of ser vice, receiving a 92% yearly average on quality assurance shops Consistently manage budget vs cost to maintain a positive operating margin, curr ently 4.6+% over budget YTD Develop Department Managers into Kitchen and Assistant Managers Lead annual employer law classes for company GMs Worked closely with companys insurance company to reduce employee and guest clai ms by 34%

FOODBRAND (MULTI-UNIT MANAGER) 10/2005- 06/2008 General Manager of Qdoba, Burger King, Great Steak and Potato, Sbarro, Popeyes, Chilis, Cinnabon, and Haagen Daz Managed combined staff of 25 Managers and over 200 employees Worked closely with mall management Ensured compliance with all branded partners, local, state and federal regulator y agencies Complete P&L responsibility for all concepts Personally trained all managers for all concepts to be ServSafe certified Performed Quality Assurance audits for all 8 concepts Trained and maintained standards set forth by each brand Conducted monthly internal audits of financials, inventory controls, and securit y measures BURGER KING (DIRECTOR HR, DISTRICT MANAGER) 12/2002-08/2005 Trained management staff for 14 locations Hosted loss prevention strategy meetings and traveled to multiple locations to e ducate General Managers on loss prevention Used statistical analysis and historical data to positively impact 14 stores P&L statements Burger King Foundations Proctor Assisted FBL in composing details to purchase multiple locations out of bankrupt cy, then assessing each stores independent needs to make them profitable EDUCATION 2003 Colorado Technical University Bachelors of Science in Human Resource Management Major in Human Resource Management, Minor in Business and Accounting GPA 3.62 Cum Laude 1999 Arvada High School High School Diploma GPA 3.8 ADDITIONAL TRAINING Brand certified in Qdoba, Burger King, Great Steak and Potato, Sbarro, Popeyes, Cinnabon, and Haagen Daz ServSafe Trainer certified Colorado Bar Code certified, able to hold liquor vendor license any where in the state of Colorado People The Winning Edge (PTWE) certified Multi Unit Manager Operations (IMUM) certified REFERENCES Rebecca Robbnett (Previous co-worker) 720-251-9063 Cindy Nicola (Employee) 720-839-1650 Kern Salomon (Co- Worker) 303-254-8738 Sandy Parisho (Family) 303-423-5075