You are on page 1of 2

William D. Smith 13 158th Pl., Apt.

1S, Calumet City, IL 60409 Home: (708) 841-7632 Cell: (312) 203-6660 Email: ws8d420a@westpost.net Career Profile I have 23 years experience as a field service Computer and Telephone Technician. It is my intention to further my career by securing a full-time position as a Computer Repair Technician with an organization that will allow me to utilize my skills and qualifications to their fullest extent. Professional Strengths * Installed, maintained, and repaired computer based telephone, voicemail, and c all accounting equipment. * Performed computer hardware/software maintenance and repair. * Performed on-site/remote maintenance on computers, telephone, voicemail, and c all accounting systems. * Performed updates and upgrades. * Used SonicWall, VPN, LogMeIn, and dial-up modems to connect remotely to equipm ent I serviced. * Worked with various operating systems such as MS-DOS, Linux, OS2, and all vers ions of Windows. * Configured, connected, and tested computers and telephone systems for connecti vity to LAN systems. * Installed and terminated cable for voice/data equipment, including digital, an alog, T1, and PRI connections. * Trained end users on the operation of software and equipment. * I am very adaptable to learning new systems and techniques. * Excellent verbal and written communications skills. * Organized scheduling, correspondence, and technical data using Microsoft offic e products such as Outlook, Word, and Excel. * Maintained excellent relations with my customers. * I hold an FCC General Radiotelephone license.

Professional Experience Midco, Inc., Burr Ridge, Illinois June 1999 to June 2010 Telephone Service Technician * Field service position repairing and maintaining PBX, Key, Voicemail with Unif ied Messaging, and Call Accounting systems. * Serviced and repaired the computers that process the software for the above sy stems. * Telephone systems serviced include Toshiba, Mitel, ESI, and Samsung. * Voicemail systems serviced include Toshiba, Mitel, Active Voice, and Octel. * Call Accounting systems serviced include Ultimate and PBXSoft. * Performed moves, adds and changes. * Performed customer site surveys. Digital Concepts Telephone Corp., Naperville, Illinois December 1990 to June 1999 Telephone Service Technician

* Field service position installing, repairing, and maintaining PBX, Key, Voicem ail, and Call Accounting systems. * Serviced and repaired the computers that process the software for the above sy stems. * Performed moves, adds, and changes when needed to support the Installation Dep artment. * Performed on-site surveys, system design, program configuration and implementa tion. * Serviced Toshiba and Samsung telephone systems. * Serviced Toshiba, Active Voice, and Octel voicemail systems. * Serviced Ultimate and Control Key call accounting systems, and Toshiba MIS/SMI S ACD systems. Lanier Worldwide, Chicago, Illinois May 1987 to December 1990 Telephone Service Technician * Field service position installing, repairing, and maintaining PBX, Key, and Ca ll Accounting systems. * Serviced and repaired the computers that process the software for the above sy stems. * Performed moves, adds, and changes when needed to support the Installation Dep artment. * Performed on-site surveys. * Serviced Harris Lanier (Toshiba) telephone systems. * Serviced Control Key call accounting systems. Educational Summary * Electronics Technician Diploma, DeVry Institute of Technology, Chicago, Illino is October 1983 Military * United States Air Force, September 1975 to September 1979 References Available upon request