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903 Lake Lily Dr. B259 Maitland, FL 32751 Phone (407) 341-3800 E-mail: ar8dbe1a@westpost.

net Arlee Rhame Objective To deliver a consistent, positive customer experience within a region and/or facility to profitably grow top line sales. This will be accomplished by directing activities and ensuring that leadership behaviors are implemented cons istently to the customer, associate, and through excellence in execution. Professional experience 2007-2010 Mid Florida Imaging/Premier Medical Imaging Orlando,FL Director of Operations Directed and coordinated all activities of each department. * Responsible for the management of all clinical and administrative support serv ices. This includes, but is not limited to: Practice Managers and Patient Servic es. * Participated in processed improvement and development in the organization. * Set the direction and led staff to ensure that clinical department functions are managed within budget and defined goals. * Assist the COO, CEO, and Medical Director in the development of appropriate qu ality assurance programs and monitor quality control for all operational functio ns. Reviewed/analyzed all activities, costs, operations, and forecast data to determ ine department or division progress toward stated goals and objectives. * Monitored patient care services insuring they meet organizational guidelines a nd patient needs. * Provided oversight and direction for all projects related to clinical products and services. * Identified work related problems with possible solutions. * Responsible for ADP payroll and payroll budgets. * Responsible for required corrective action, coaching and development of all st aff. * Responsible for annual performance evaluations of all staff. * Responsible for all related Human Resource related duties. * Responsible for creating and executing all facility duties. * Identified space requirements and provided guidance in the design of operation ally functional facilities that support the delivery of quality patient care and support services. * Developed departmental strategic operational planning including staffing and f iscal management. * Developed departmental planning including operational goals and objectives. * Staff management including hiring, training, management, development, coaching . * Annual fiscal planning by analyzing and organizing office operations and proce dures to ensure all departmental needs are met. * Responsible for daily operations for each facility including but not limited t o, licenses compliance, vendor relations and overall administrations. * Marketed to referring doctors and attorneys to help drive patient care and vol ume. 2005- 2007 Salinas Valley Imaging Center Salinas, CA Facility Supervisor * Overall administration with front desk staff, authorization department, medica l records, IT Support, and techs. * Implemented new polices and procedures. * Gathered all pending authorizations for exams to be processed. Had all forms m aintained and ready for insurance and referring doctors in a timely fashion. Tra

ined any and new staff directed to authorizations and customer service to the pa tients and or doctors office. * Directed all IT calls to proper departments. Troubleshoot any software issues and coordinated all meeting with any health facilities. * Went to referring doctor offices and new offices to promote the radiology cent er. 2002- 2005 Target Corporation Tampa, FL Executive Team Leader * Direct all activities required to attain store goals, including sales, personn el management, customer service, merchandise presentation, direct expenses, and overall administration. Education 2000-2002 University of South Florida Tampa, FL Associate of Arts in Business Administration 1997-2000 High School Diploma from American Academy Certificate in Culinary from Hillsborough Community College Certifications and Awards I am also a Public Notary, CPR certified, OSHA Blood b orne pathogens certified, HIPAA compliant, and have received many awards due to be proven results with each company.