MARTIN TOWNSEND, MBA, P2P

10351 San Carlos Drive

Spring Valley, CA 91978
mt8e1d9c@westpost.net (619) 549-2000 http://www.linkedin.com/in/MartinTownsend
SENIOR PROFESSIONAL
"Leadership for Results"
I am a people mover who believes organizational goals can be accomplished
by positively impacting people's lives, one person at a time.
SUMMARY
Customer and team-focused Senior Professional with extensive, multi-faceted expe
rience. Expert in leading and contributing to projects designed to enhance syst
ems functionality and end-user productivity. Acknowledged for capacity to tackl
e challenging issues, analyze viable alternatives, and provide innovative soluti
ons that meet clients' financial and time requirements. Persistence, personal i
ntegrity, and channeled energies are major strengths consistently cited by manag
ers and clients alike, who universally praise team spirit, independent work habi
ts, and the determination to conquer challenges. A resourceful life-long learne
r, embracing knowledge as a tool for improved problem-solving effectiveness. Ch
aracterized by a high level of enthusiasm, passion, quality and positive attitud
e in all he does that is not only refreshing, but contagious.

EDUCATION, TRAINING, & LANGUAGES

MBA, California Coast University, Santa Ana, CA, 2006
BS in Management, California Coast University, Santa Ana, CA.
Prince 2 Practitioner Project Management Certification, 2009
Portuguese - Read, write, speak; native fluency
Spanish - Conversational ability

PROFESSIONAL EXPERIENCE
SUN MICROSYSTEMS, San Diego, CA 2008 - 1/2010
Senior Project Manager, Professional Services Delivery
* Supported proposals and Statements of Work development in sales cycles.
* Ensured appropriate resources were identified and coordinated schedules.
* Performed the Risk Manager role in projects; managed projects' issues and risk
s.
* Responsible for engagement quality and change control.
* Managed project financials.
* Updated Project Health Monitoring and escalated critical issues.
* Ensured high degree of customer satisfaction.
* Worked closely with Technical Managers.
* Built trusting relationships with the Account Team.
* Conducted project lessons learned reviews.
* Utilized AIM KMS and IBIS.
* Maximized project margin and client satisfaction.
* Excellent communication skills, team working and problem solving.
* Superior decision making, planning and organizing capacity.
MARTIN TOWNSEND, MBA, P2P PAGE TWO
CALIFORNIA COAST UNIVERSITY, Santa Ana, CA 2006
MBA
Attended California Coast University, MBA degree conferred in August 2006.
SUN MICROSYSTEMS 1995 - 2004
Western Field Operations Manager, San Diego, CA 2001 - 2004
* Managed Systems Administrators in the Western US supporting 5,000+ internal Su
n employees. Day-to-day operations, capital equipment forecasts and orders, inv
entory control, budget, and employee management.
* Daily operations focused on customer satisfaction. Effective project manageme
nt ensured on-time and on-target achievements.
* Led or actively participated in four major Worldwide Sigma Projects (Service L
evel Definition, Disaster Recovery for Field Offices, Disk Usage and Incident Ma
nagement).
Campus Services Manager, Newark, CA 1999 - 2001
* Second-level manager providing internal support for two campuses housing more
than 7,000 employees with a team of 60 individual contributors and managers.
* Reorganized and consolidated the teams along customer lines to maximize custom
er satisfaction. Mentored several of staff, some whom became managers.
* Effectively used front-line managers to deal with day-to-day operations, apply
ing "managing through people" skills.
* Negotiated levels of services with customer organizations, allowing for a redu
ction in staff and increase in needed customer services.
Quality Office and Account Manager, Palo Alto, CA 1997 - 1999
* Worked with the Quality Manager to support all quality initiatives and program
s including internal metrics. Utilized effective organizational and public spea
king skills.
* Served as Account Manager responsible for fostering positive relationships bet
ween internal customer and ENS to improve communication and understanding at all
levels.
* Managed escalations, developed service proposals, participated in MRPs.
* Promoted the concept of "Quality the First Time Around" in the organization.
ENS Business Services / Project Manager, Milpitas, CA 1995 - 1997
* Managed the Corporate Voice Services department which provided 24x7 voice serv
ices to all San Francisco Bay-area Sun locations.
* Served as Project Manager, led all projects that crossed organizational lines
within ENS.
* Provided finance and budget support, authoring Service Descriptions and Servic
e Level Agreements definitions.
* Transformed Voice Services into a truly effective team.
* Developed business practices streamlining processes and reducing expenses.
* Provided effective project management and people management as well as strong
process management capacity were critical.
* Developed processes for Services Data Sources and Customer Demand Management.
SYBASE CORPORATION, Emeryville, CA 1994 - 1995
Senior Manager, Corporate Information Systems
* Served as second-level manager responsible for 24x7 Systems Administration Ser
vices in a multi-location, multi-vendor, multi-platform environment.
* Finalized plans for the new CIS Complex containing a new data center, response
center and staffing accommodations.
MARTIN TOWNSEND, MBA, P2P PAGE THREE
SYBASE CORPORATION (Continued)
* Executed the relocation of the data center to this new CIS complex without int
errupting the company's capacity to operate.
* Managed upward, downward, and laterally.
* Instituted budgetary controls. Reorganized System Administration teams along
customer lines.
* Implemented program increasing employee satisfaction and retention.
SUN MICROSYSTEMS, Milpitas, CA 1988 - 1994
Enterprise Information Systems Manager 1991 - 1994
* Managed three functions within EIS: Internal Assets Management (IAM), the Res
ources Center (RC) technical library, and Technical Publications (TechPubs).
* IAM: Forecast, order, receive, track, redeploy internal capital assets.
* Project Manager for the SunDesk Project and Point of Service System (POSS).
* Defined the SunDesk standard desktop hardware configuration.
* Planned and executed Operation Clean Sweeps for the removal of surplus hardwar
e.
* Recipient of Information and Technology Services Quality Award, CAV Award of M
erit.
* Member of the EIS Quality Council, ERT Program, Crisis Management Project.
* Member of the CAV (Community Action Volunteers) Advisory Council.
Workstation Support Manager 1988 - 1991
* Responsible for Systems Administration support in the Sun Milpitas Campus.
* Supported a Sun campus that, inside of two years, grew by more than 200%.
* Recovered the Milpitas Campus from the October 17th earthquake in under 48 hou
rs.
* Architected, developed and distributed programs / functions / tools such as Su
nVisor Extension Program, Automated Work Request Program, Operations Review and
Salary Administration tools, Training Matrix and Core Curriculum.