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10351 San Carlos Drive

Spring Valley, CA 91978 (619) 549-2000
"Leadership for Results"
I am a people mover who believes organizational goals can be accomplished
by positively impacting people's lives, one person at a time.
Customer and team-focused Senior Professional with extensive, multi-faceted expe
rience. Expert in leading and contributing to projects designed to enhance syst
ems functionality and end-user productivity. Acknowledged for capacity to tackl
e challenging issues, analyze viable alternatives, and provide innovative soluti
ons that meet clients' financial and time requirements. Persistence, personal i
ntegrity, and channeled energies are major strengths consistently cited by manag
ers and clients alike, who universally praise team spirit, independent work habi
ts, and the determination to conquer challenges. A resourceful life-long learne
r, embracing knowledge as a tool for improved problem-solving effectiveness. Ch
aracterized by a high level of enthusiasm, passion, quality and positive attitud
e in all he does that is not only refreshing, but contagious.


MBA, California Coast University, Santa Ana, CA, 2006
BS in Management, California Coast University, Santa Ana, CA.
Prince 2 Practitioner Project Management Certification, 2009
Portuguese - Read, write, speak; native fluency
Spanish - Conversational ability

SUN MICROSYSTEMS, San Diego, CA 2008 - 1/2010
Senior Project Manager, Professional Services Delivery
* Supported proposals and Statements of Work development in sales cycles.
* Ensured appropriate resources were identified and coordinated schedules.
* Performed the Risk Manager role in projects; managed projects' issues and risk
* Responsible for engagement quality and change control.
* Managed project financials.
* Updated Project Health Monitoring and escalated critical issues.
* Ensured high degree of customer satisfaction.
* Worked closely with Technical Managers.
* Built trusting relationships with the Account Team.
* Conducted project lessons learned reviews.
* Utilized AIM KMS and IBIS.
* Maximized project margin and client satisfaction.
* Excellent communication skills, team working and problem solving.
* Superior decision making, planning and organizing capacity.
Attended California Coast University, MBA degree conferred in August 2006.
Western Field Operations Manager, San Diego, CA 2001 - 2004
* Managed Systems Administrators in the Western US supporting 5,000+ internal Su
n employees. Day-to-day operations, capital equipment forecasts and orders, inv
entory control, budget, and employee management.
* Daily operations focused on customer satisfaction. Effective project manageme
nt ensured on-time and on-target achievements.
* Led or actively participated in four major Worldwide Sigma Projects (Service L
evel Definition, Disaster Recovery for Field Offices, Disk Usage and Incident Ma
Campus Services Manager, Newark, CA 1999 - 2001
* Second-level manager providing internal support for two campuses housing more
than 7,000 employees with a team of 60 individual contributors and managers.
* Reorganized and consolidated the teams along customer lines to maximize custom
er satisfaction. Mentored several of staff, some whom became managers.
* Effectively used front-line managers to deal with day-to-day operations, apply
ing "managing through people" skills.
* Negotiated levels of services with customer organizations, allowing for a redu
ction in staff and increase in needed customer services.
Quality Office and Account Manager, Palo Alto, CA 1997 - 1999
* Worked with the Quality Manager to support all quality initiatives and program
s including internal metrics. Utilized effective organizational and public spea
king skills.
* Served as Account Manager responsible for fostering positive relationships bet
ween internal customer and ENS to improve communication and understanding at all
* Managed escalations, developed service proposals, participated in MRPs.
* Promoted the concept of "Quality the First Time Around" in the organization.
ENS Business Services / Project Manager, Milpitas, CA 1995 - 1997
* Managed the Corporate Voice Services department which provided 24x7 voice serv
ices to all San Francisco Bay-area Sun locations.
* Served as Project Manager, led all projects that crossed organizational lines
within ENS.
* Provided finance and budget support, authoring Service Descriptions and Servic
e Level Agreements definitions.
* Transformed Voice Services into a truly effective team.
* Developed business practices streamlining processes and reducing expenses.
* Provided effective project management and people management as well as strong
process management capacity were critical.
* Developed processes for Services Data Sources and Customer Demand Management.
SYBASE CORPORATION, Emeryville, CA 1994 - 1995
Senior Manager, Corporate Information Systems
* Served as second-level manager responsible for 24x7 Systems Administration Ser
vices in a multi-location, multi-vendor, multi-platform environment.
* Finalized plans for the new CIS Complex containing a new data center, response
center and staffing accommodations.
* Executed the relocation of the data center to this new CIS complex without int
errupting the company's capacity to operate.
* Managed upward, downward, and laterally.
* Instituted budgetary controls. Reorganized System Administration teams along
customer lines.
* Implemented program increasing employee satisfaction and retention.
SUN MICROSYSTEMS, Milpitas, CA 1988 - 1994
Enterprise Information Systems Manager 1991 - 1994
* Managed three functions within EIS: Internal Assets Management (IAM), the Res
ources Center (RC) technical library, and Technical Publications (TechPubs).
* IAM: Forecast, order, receive, track, redeploy internal capital assets.
* Project Manager for the SunDesk Project and Point of Service System (POSS).
* Defined the SunDesk standard desktop hardware configuration.
* Planned and executed Operation Clean Sweeps for the removal of surplus hardwar
* Recipient of Information and Technology Services Quality Award, CAV Award of M
* Member of the EIS Quality Council, ERT Program, Crisis Management Project.
* Member of the CAV (Community Action Volunteers) Advisory Council.
Workstation Support Manager 1988 - 1991
* Responsible for Systems Administration support in the Sun Milpitas Campus.
* Supported a Sun campus that, inside of two years, grew by more than 200%.
* Recovered the Milpitas Campus from the October 17th earthquake in under 48 hou
* Architected, developed and distributed programs / functions / tools such as Su
nVisor Extension Program, Automated Work Request Program, Operations Review and
Salary Administration tools, Training Matrix and Core Curriculum.