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Cynthia L.

Vordenbaum, MSW
202-701-3831 2939 Van Ness St NW #1005 Washington, DC 20008
cv8e2ba2@westpost.net

CORPORATE BIO
Chief Compliance/HIPAA Privacy Officer
HIPAA Privacy Officer
Cindy Vordenbaum has over 15 years experience working in the areas of healthcare
program development, improvement and monitoring with a heavy emphasis on meetin
g and interpreting contractual and regulatory requirements. She began her profes
sional career in the early 1990's working with a highly respected nonprofit orga
nization in Washington DC. After successfully growing a bio-psychosocial day tre
atment program, she was promoted and tasked with multiple projects involving the
creation, development, monitoring, and management of new and existing programs,
systems and departments. She successfully engineered a substantial change in op
erations; monitored patterns, trends and benchmarks; assessed program capacity;
utilized a mixed-method evaluation approach and created and maintained necessary
data for longitudinal purposes. She applied her technical expertise in developi
ng and writing regulations, policies, and associated interpretive materials for
targeted programs and departments. Ms. Vordenbaum places a heavy emphasis on int
ernal controls and systems, meeting regulatory requirements by utilizing audits
and analysis of protocols, deliverables and grant and contractual obligations. A
problem solver, she is able to identify a need and design new methods where est
ablished procedures were inapplicable or unavailable. Ms. Vordenbaum credits som
e of her success to fostering communication and collaboration and utilizing a ke
en sense for hiring the most prepared and motivated staff. She is an experienced
HIPAA Privacy Officer and provides oversight and management of all elements spe
cifically related to corporate HIPAA compliance. She most recently served as Chi
ef Compliance Officer, assuming the responsibility for corporate healthcare comp
liance related issues with an emphasis on identifying and investigating fraud, w
aste and abuse. Certified in healthcare compliance, she was responsible for the
implementation of audits, internal controls, and other systems to ensure the org
anization met all regulatory obligations. Utilizing her talents as a contract wo
rker for Blue Cross Blue Shield Association, she provided consultation and tasks
related to new and existing HIPAA related projects. Ms. Vordenbaum, originally
from Texas, received her Master's in Social Work from the University of Alabama
in Tuscaloosa. She is an avid golfer and was a successful college athlete. She r
esides in Washington, DC.

EDUCATION
Masters and B.S. - University of Alabama, Tuscaloosa, AL.
PROFESSIONAL EXPERIENCE AND QUALIFICATIONS
Contractor - Contingency Staff
VIVA, Inc. Chicago, Illinois
Blue Cross Blue Shield Association (BCBSA), Federal Employee Program (FEP), Wash
ington, D.C. August 2009 through January 2010.
* Created a HIPAA Privacy and Security audit tool that also incorporated the new
regulatory requirements involving CFR Title 45 164.400 (Subpart D - Notificatio
n in the Case of Breach of Unsecured Protected Health Information) as well as as
sociated revisions. Implemented the tool by conducting audits for eight Plans wh
ile making any necessary revisions to improve the process and document. Tool wil
l be used to conduct FEP/BCBSA HIPAA Privacy and Security audits on all BCBS (FE
P) Plans in the country.
* Created a significant system/procedure for the Non-Routine Use and Release of
Protected Health Information (PHI). This included establishing systems and proce
dures for monitoring, tracking, and the development of internal controls. Severa
l supporting documents were also produced to ensure continuity and accountabilit
y.
* Significant modifications to all BCBSA (FEP) HIPAA policies and procedures.
* Provided consultation and completed other tasks specifically related to corpor
ate HIPAA compliance.
Chief Compliance Officer
Managed Care Organization
Health Right, Inc. (HRI), Washington, D.C. June 2007 to June 2009.
* Responsible for corporate compliance related issues including the implementati
on of audits, internal controls, and other systems to ensure HRI meets all regul
atory obligations. Regularly review reports, documents, records, data, and other
materials to verify compliance. Provide oversight and manage all elements speci
fically related to corporate HIPAA compliance. Provide oversight and manage elem
ents related to Fraud, Waste and Abuse.
* Directly provided and developed staff training in the following areas: HIPAA P
atient Privacy and HIPAA Security, False Claims Act, Qui Tam, Fraud, Waste and A
buse, Code of Conduct and Ethics, Risk Management, Stark, Anti-Kickback Statute,
Conflict of Interest, Language Access and Cultural Competency, as well as perti
nent contractual obligations and policies and procedures.
* Produced a monthly internal six-page compliance newsletter with relevant and c
urrent information as well as incentives for staff engagement.
* Created and maintained the HRI Compliance Committee.
* Utilize analytical and evaluative methods and techniques to assess program dev
elopment and improving program effectiveness and efficiency.
* Assist and collaborate with appropriate staff in preparation for accreditation
and regulatory site visits.
* Analyze and interpret written material, including technical material, rules, r
egulations, instructions, reports, charts, and tables.
* Develop and maintain good working relationships with intra-department and inte
r-department personnel, local entities, and governmental agencies.
* Analyze portions of (targeted programs or departments) performance data to ide
ntify trends.
* Gather, analyze, and interpret relevant information and make recommendations o
n improving organizational opportunities to maintain compliance.
* Analyze program issues that cross departmental lines.
Teacher
Hedgesville Middle School, Hedgesville, WV. August 2006 to June 2007.
* Responsible for teaching Science to 6th, 7th and 8th grade Learning Disabled c
hildren and adolescents.
Director of Admission and Customer Care
Whisper Ridge Residential Treatment Center, Leesburg, VA. October 2005 to April
2006.
* Created, developed, and implemented a streamlined admission process that also
included the development and adaptation of critical forms and documents.
* Identified, analyzed, interpreted, and developed data required for use in the
management of program operations.
* Coordinated and implemented program performance measures to evaluate admission
s program.
* Identified problems, determined accuracy and relevance of information, and gen
erated and evaluated alternatives that led to recommendations to the Management
team.
* Assured HIPAA compliance.
Clinical Admission Coordinator
Grafton Residential Treatment Center, Berryville, VA. June 2004 to October 2005.
* Created, developed, and implemented a streamlined admission process that also
included the development and adaptation of critical forms and documents.
* Provided continuous monitoring and analysis of how to best coordinate and inte
grate systems, departments, and personnel to improve delivery of services.
* Responsible for implementation of changes based on internal review studies.
* Identified problems, determined accuracy and relevance of information, and gen
erated and evaluated alternatives that led to recommendations to the Utilization
Review and Management committee.
* Coordinated and implemented program performance measures to evaluate admission
s program.
* Assured HIPAA compliance.
Project Manager for CDC Initiatives
Whitman-Walker Clinic, Washington, DC. December 2003 to April 2004.
* Assisted in the management and administration in the start-up of three major C
DC (Center for Disease Control) funded initiatives and its associated programs,
projects, operations, and activities.
* Utilized analytical and evaluative methods and techniques for assessing progra
m development and improving program effectiveness and efficiency.
* Analyzed and interpreted written material, including technical material, rules
, regulations, instructions, reports, charts, and tables.
* Reviewed reports, documents, records, data, and other materials to verify comp
liance.
* Continually audited and analyzed deliverables and contractual obligations.
* Coordinated with other parts of the organization and monitored progress as wel
l as evaluated outcomes.
* Applied technical expertise in developing and writing policies and associated
interpretive materials for the pilot programs,
* Took corrective action when problems arose.
* Assured HIPAA compliance
* Assessed the need and managed the acquisition of a variety of program specific
supplies, as well as computers, and computer applications necessary, to analyze
and communicate required information in the appropriate format.
* Designed new methods where established procedures were inapplicable or unavail
able.
Psychotherapist
Independent Clinical Work, Martinsburg, WV. February 2003 to December 2003.
* Provided Juvenile Forensic expertise, i.e., testified in civil and juvenile co
urt, and completed court requested evaluations.
* Provided technical advice to other relevant professionals.
* Identified problems, determined accuracy and relevance of information, generat
ed and evaluated alternatives, and made recommendations to the appropriate autho
rity as necessary.
* Responsible for therapeutic interventions and psychotherapy for individuals an
d families with an emphasis on adolescents and children from age 10 to 17.
* Collaborated with others to accomplish client-related goals and objectives.
* Assured HIPAA compliance.
Consultant and Clinical Director
Cumberland Valley Mental Health Center, Chambersburg, PA. September 2001 to Febr
uary 2003.
* Completed a Feasibility Study and presented with recommendations to assist the
Board of Directors in the development of a Strategic Plan.
* Completed a comprehensive agency assessment (SWOT Analysis).
* Created and developed the new position of Privacy Officer, then served as Priv
acy Officer, which included responsibility for the training, implementation, and
adherence to HIPAA confidentiality and privacy regulations.
* Provided ideas for marketing and improving the image of the agency, and assist
ed in the development of short and long range planning objectives.
* Created, developed, and maintained the website for the agency.
* Assessed the need for and updated computer hardware and software for all depar
tments.
* Analyzed and interpreted written material, including technical material, rules
, regulations, instructions, reports, charts, or tables.
* Created reports, charts, and tables that were used to present to decision-maki
ng entities.
* Responsible for the supervision, development, and oversight of all clinical pr
ograms.
* Created and developed a new Grant Writer position, as well as provided directi
on and supervision of the Grant Writer.
* Prepared Program Directors and relevant staff for contract site visits.
* Developed and maintained a good working rapport with government officials, com
munity mental health providers, and social service agencies.
* Identified and developed data required for use in the management of program an
d departmental operations.
* Conducted a cost-effective study for operating targeted programs or department
s within the agency.
* Developed, coordinated, and implemented program performance measures to evalua
te targeted programs and or departments.
* Applied technical expertise in developing and writing regulations, policies, a
nd associated interpretive materials for targeted programs and departments.
* Worked closely with the Agency executive staff, program staff, and Board of Di
rectors.
Psychotherapist (Independent Contractor)
Blue Ridge Counseling Services, Martinsburg, WV. November 2000 to August 2001.
* Provided Juvenile Forensic expertise, i.e., testified in civil and juvenile co
urt, and completed court requested evaluations.
* Served as a primary point of contact and provided technical advice to other re
levant professionals.
* Responsible for therapeutic interventions and psychotherapy for individuals an
d families with an emphasis on adolescents and children from age 10 to 17.
* Identified problems, determined accuracy and relevance of information, generat
ed and evaluated alternatives, and made recommendations to the appropriate autho
rity as necessary.
* Developed and maintained a good working rapport with government officials, com
munity mental health providers, and social service agencies.
* Questioned, interviewed, and conferred with others to obtain and or verify inf
ormation. I produced written products containing technical and factual informati
on.
* Analyzed and interpreted clinical data; reviewed reports, documents, clinical
records, data, or other materials to verify completeness, correctness, consisten
cy, and compliance.
* Assured HIPAA compliance.
Director
Transitional Housing Center, Potomac Highlands Support Services, Martinsburg, WV
. November 1999 to October 2000.
* Developed, revised, implemented, monitored, and managed all Center programs in
cluding supervision and evaluation of all staff, volunteers, and interns.
* Served as liaison with the VAMC Homeless (Veterans) Program.
* Established administrative systems and procedures, tracking operations, allowi
ng for accurate reporting, and evaluation of program results.
* Analyzed program issues that crossed program or organizational lines.
* Evaluated the full range of resources where changes affected different program
s and or departments and outside organizations.
* Developed a database for use in the management of program operations.
* Audited and analyzed deliverables and contractual obligations.
* Assisted in grants and funding proposals.
* Assured HIPAA compliance.
Program Analyst
Planning and Utilization Management - Office of the Deputy Chief Operating Offic
er.
Whitman-Walker Clinic, Washington, D.C. August 1998 to October 1999.
* Measured services qualitatively and quantitatively, and performed program audi
ts and assessments that analyzed efficiencies of general service delivery proced
ures.
* Monitored and assured that all contractual obligations and required deliverabl
es were met and reported accurately and in a timely manner.
* Ensured that narrative reports addressed the spirit of inquiry that the fundin
g source deemed important.
* Developed, supervised, and implemented a Data Verification Project utilized Cl
inic wide.
* Assisted and collaborated with Program Directors and relevant staff in prepara
tion of local, State and or Federal contract / grant site visits.
* Developed an electronic library that maintained historical information regardi
ng site visits and assesses for patterns and trends.
* Worked closely with the Clinics executive staff, management team, program staf
f, Board, and committees.
* Provided reports that conveyed critical information for Clinic management.
* Handled detailed, complex concepts and problems, and made recommendations rega
rding development, planning, and coordination issues.
* Applied technical expertise in developing and writing interpretive materials f
or targeted programs and departments. Served as a primary point of contact and p
rovided relevant technical advice to intra-agency personnel as well as relevant
outside parties.
Director of Admissions and Social Services
Integrated Health Services, Charles Town, WV. December 1997 to August 1998.
* Responsible for program operations and development of the Activities Departmen
t.
* Developed and implemented policies and procedures for the identification of me
dically related social and emotional needs of the resident/patient.
* Assured HIPAA compliance.
Special Consultant to the Chief Operating Officer
Independent Contractor. Whitman-Walker Clinic, Washington, DC. All-inclusive: Ja
nuary 1993 to December 1997.
* Monitored the development, expansion, and operations of targeted programs.
* Evaluated targeted programs and or departmental operations and developed propo
sals to restructure program areas that required redistribution of significant po
rtions of work or positions.
* Analyzed portions of (targeted programs or departments) performance data to id
entify trends.
* Prepared program status reports for review by executive staff.
* Established criteria for data collection and provided input on program and age
ncy needs regarding computers, networking, data base systems, and computer appli
cations to the M.I.S. department and senior executives.
* Coordinated a significant quality assurance project involving clinical informa
tion.
* Applied technical expertise in developing and writing policies and associated
interpretive materials for targeted programs and departments.
PROMOTED to Special Projects Officer - Whitman-Walker Clinic
Office of the Chief Operating Officer.
* Delivered a new (turn key) HIV/AIDS bio-psychosocial day treatment program.
* Successfully collaborated with satellite executives/managers as well as the su
rrounding community.
* Accountable for all programmatic budget expenditures and maintenance of the ph
ysical plant.
* Assisted with the development of new and existing Medicaid reimbursed services
and programs.
* Reviewed program proposals and accomplishments and established milestones.
* Developed analyses, reports/proposals and other related assignments involving
the organizational infrastructure of the Clinic.
* Identified the need and then created and developed a new sub-department (Entit
lement and Insurance Counselors) to assist in client advocacy, insurance, and en
titlement eligibility.
* Monitored targeted programs and or departments for budget expenditures and rei
mbursement follow-up.
* Applied technical expertise in developing and writing policies and associated
interpretive materials for targeted programs and departments.
* Presented facts, drew conclusions, and made recommendations on program issues.
* Developed and maintained good working relationships with intra-department and
inter-department personnel, local entities, and governmental agencies.
PROMOTED to Director - Whitman-Walker Clinic
Austin Center for Health and Living (formerly Bill Austin Day Treatment and Care
Center).
* Responsible for full program development, expansion, and operations.
* Successfully engineered a substantial change in operations; monitored patterns
, trends and benchmarks; assessed program capacity; utilized a mixed-method eval
uation approach and created and maintained necessary data for longitudinal purpo
ses.
* Annual revenue reached $1,500,000. This was in sharp contrast to the budget de
ficit of $150,000 just twelve months prior to the implementation of changes.
* Created and implemented an efficient cost reimbursement practice. Specifically
, recovered $350,000 in past due Medicaid reimbursement monies for services prev
iously provided.
* Saved the agency $500,000 in the first year and created $1,500,000 in revenue
the second year.
* Created new departmental staff positions, increased type and frequency of serv
ices, and acquired additional physical space as needed.
* Formulated and implemented a process to enable quick turn-around reimbursement
for clients eligible for Medicaid (spend down).
* Conducted a formal presentation before the Executive Committee, offering facts
, such as results of internal review studies, and patterns and trends to support
program expansion.
* Effectively able to change the name of the program to reflect a more positive
and realistic image.
* Piloted the development of a new day treatment program at a satellite facility
.
* Assumed management and supervision of the Home Health Care program.
* Provided technical expertise in developing and writing policies and associated
interpretive materials.
* Identified a need and designed new methods where established procedures were i
napplicable or unavailable.
* Maintained various monthly statistics relevant to programming, planning, repor
ting, and quality assurance of program services.
* Closely collaborated with the Clinic management team and various committees wi
thin the agency as required.
PROMOTED to Associate Director - Whitman-Walker Clinic
Medicaid Day Treatment Program, Bill Austin Day Treatment and Care Center.
* Assessed protocols, documents, and regulatory requirements that led to the cre
ation and implementation of a more concise and logical order in program performa
nce.
* Created and implemented an efficient cost reimbursement practice for the agenc
y.
* Created and then enlarged a database system that was measurable and useful in
making decisions related to program operations.
* Assessed emerging patterns and trends; substantiated current needs of the prog
ram; and provided opportunities to forecast appropriation of personnel, space, a
nd services.
* Gathered, analyzed, interpreted, and presented monthly statistics for performa
nce measurement and made recommendations on improving organizational effectivene
ss and efficiency.
* Analyzed and acted on program issues that crossed departmental lines.
* Assisted in the development of short and long range planning objectives.
* Designed new methods where established procedures were inapplicable or unavail
able.
* Developed and maintained good working rapport with intra-department personnel,
other departments within the facility, and outside community health, welfare an
d social service agencies.
* Conducted formal presentations to outside agencies as well as consumers.
Case Manager - Whitman-Walker Clinic
* Appeared and provided expertise in a nationally distributed multimedia resourc
e guide / video that targeted HIV/AIDS service providers and their clients (Woma
nsource HIV: produced by Burroughs Wellcome).
* Conveyed technical and sensitive information about HIV/AIDS to individuals and
groups, taking into account the nature of the information and those in attendan
ce.
* Provided comprehensive case management services.
Graduate Intern - Whitman-Walker Clinic

Additional Qualifications
Contracts, Grants, Federal Programs, Insurance: RFP/RFA for Federal and State,
District of Columbia, Virginia, and Maryland. Private funding. Experience workin
g with federal programs, i.e., Medicaid, Medicare, SSDI, SSI as well as various
private industry insurance providers. A considerable amount of regulatory and co
ntractual work.
Advanced Clinical Social Work skills: Served in the capacity of Clinical Directo
r, Consultant, and Therapist. Completed coursework/classroom training as a Certi
fied Sex Offender Treatment Provider (CSOTP adolescents). Juvenile forensic expe
rience including both criminal and custody cases. Worked with PTSD and homeless
veterans.
Current or previously held licenses: Certified Healthcare Compliance (CHC), Lice
nsed Independent Clinical Social Worker (LICSW), West Virginia, Licensed Clinica
l Social Worker (LCSW), Virginia, Licensed Certified Social Worker - Clinical (L
CSW-C), Maryland. LSW - PA, LGSW - DC

References will be provided upon request.

Cynthia L. Vordenbaum, MSW 1