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SYNOPSIS: Health Care Administrator, Advanced Practice Nurse, Licensed Certified Public Ac countant, and Licensed Nursing Home

Administrator. Seeking healthcare position c onsistent with education, experience, & achievements. PROFESSIONAL EXPERIENCE 09/08 - 10/09 Chief Operating Officer The Washington Home and Community Hospices * Directed the operations of this 201 bed licensed Nursing Home with fourteen I npatient Hospice beds, and of three Hospice agencies licensed in Virginia, in Ma ryland, and in the District of Columbia, respectively. Increased Hospice ADC fro m 250 to 330. Converted Joint Commission Accreditation of the Home and Hospices from Conditional to Unconditional and increased the Home's CMS quality rating fr om Three Stars to Four Stars. Completed one year commitment, collected severance , and returned to Richmond. 02/06 - 09/08 Executive Director for Hospice and Palliative Care Bon Secours Richmond Health Care System * Directed the development and growth of in home and long term care hospice ser vices in 15 counties in Virginia, increasing census from 160 to 270. * Initiated Palliative Care consult services and Palliative Care outpatient and in home services based at four Acute Care Catholic Hospitals in Richmond Virgin ia * Obtained approval from the Commonwealth of Virginia Department of Health to e stablish a Program of All Inclusive Care for the Elderly in Richmond, Virginia * Turned around financial performance from annual losses of approximately $1.0 million per year to profits of $2.5 million per year. * Left when recruited to an expanded professional role in Washington DC 07/05 - 01/06 Adjunct Faculty Palm Beach Community College * Adjunct faculty teaching position in Finance, Accounting, and Business System s on the Boca Raton Campus 05/05 - 01/06 Adjunct Faculty Florida Atlantic University * Adjunct Professor teaching Health Care Delivery Systems as a course in the He alth Care Administration Degree Program 11/03 - 12/04 Health & Palliative Services of the Treasure Coast, Inc. Hospice and Hospice Foundation of Martin & St. Lucie, Inc. Chief Executive Officer & Chief Financial Officer * Recruited by the Board of Directors to direct the financial turn-around of Ho spice of Martin & St. Lucie and affiliated foundation, built cash and cash equiv alents from $800,000 in 11/03 to $3.0 million in 12/04 * Increased net assets from $8.0 to $12 million * Increased philanthropy two fold over previous year * Increased average daily census from 160 in 11/03 to 305 in 11/04 * Responsibilities included operation of two long term, acute care, hospice, in patient facilities * Opened the first Adult Day Respite for hospice patients in the State of Flori da * Garnered approval by the 2004 Florida Legislature to establish the innovative Program of All-Inclusive Care for the Elderly (PACE) at the Hospice of Martin & St. Lucie in 2005 * Established a licensed Nurse Registry and applied for Nursing Home Diversion project approval * Wrote and facilitated the approval of two Florida Certificates of Need for tw o inpatient Hospice facilities

* Served on the Board of Directors of the Florida Hospice and Palliative Care A ssociation * Directed the October 2004 merger of two competing licensed hospices, collecti vely operating profitably within sixty days of merger * Fulfilled contract and directions from the Board to turn the corporation into an attractive merger partner and executed the merger 8/1979-8/2002 Twenty-three years of progressively advancing experience in health care administration and finance, leadership, and policy development in the Unive rsity of Texas Health Science Center System and/or its affiliates, beginning as Administrative Resident in Parkland Memorial hospital and finishing as Vice-Pres ident and Chief Executive Officer of the University of Texas Medical Branch Heal th Care System in 2002. Returned to school full-time in 2002 to study Law and Ac counting. 10/97 - 8/2002 UTMB HealthCare Systems Vice-President and Chief Executive Officer * Directed the start-up, capitalization, licensing, and new service development for this university owned managed care and community services organization * The corporation holds licenses as an HMO, TPA, and UR agent and serves thirty -seven counties in Southeast and West Texas * Built HMO enrollment to over 50,000 in the first two years * Managed Care products included Medicaid (Star and Star Plus), CHIP, Medicare Supplemental, and State employee commercial plans * Additional services included management services to university hospitals, hem odialysis centers, and physician practices * During tenure, developed a subsidiary corporate and joint venture structure t o provide direct outpatient primary, secondary, and tertiary care services * Recipient of the American Association of Health Plans Award for Innovative Se rvices to a Minority Community * Position supported the teaching, research, and service missions of the Univer sity, reported to the Board of Directors and served as the senior corporate offi cer. Left to study law and accounting, full time 1996 - 1997 Texas Universities Health Plan, Inc. Chief Executive Officer & Chief Financial Officer * Served as first president of this new corporation governed by the University of Texas and Texas Tech Systems * As President, directed incorporation, licensing, and capitalization of this s tart-up corporation * Established a successful joint venture, Medicaid managed care project with th e Memorial Sisters of Charity organization and two academic health centers. Left to accept position at UTMB Healthcare Systems 1989 - 1996 The University of Texas Medical Branch at Galveston Executive Associate for Healthcare Management and Organization Serving in this and other positions, was responsible for directing the instituti on's Medicaid programs and serving in a consultative and liaison role with the S tate Medicaid Office and the Texas Health and Human Services Commission * Responsible for various business and service delivery units on an as needed b asis, including the Department of Obstetrics and Gynecology, and the licensed Ho me Health, Hospice, and Durable Medical Equipment agencies * The Medical Branch has an annual operating budget of over $1.0 billion and is the largest single recipient of Medicaid revenue in Texas * Additionally, had line responsibility for negotiating and directing collabora tive healthcare service delivery models for special needs populations with local public health authorities in underserved areas of the state * These efforts resulted in the establishment and operation of forty-five publi c clinics serving fifty Texas counties with over 400,000 visits per year * Served as administrator of one of the largest academic/clinical departments (

OB/GYN) at UTMB 1987 - 1989 Houston State Hospital (Harris County Psychiatric Center) Assistant Hospital Director * A 250-bed psychiatric hospital located in the Texas Medical Center and operat ed by the University of Texas Houston Health Science Center. Participated in the design, construction, opening, operation, and accreditation of the hospital * Had line responsibility for an assortment of business, ancillary, and service delivery units 1985 - 1987 The University of Texas Mental Science Institute Administrator and Chief Financial Officer * Participated in the closeout of a predecessor state agency and administered t he start-up and operation of the new agency * The Mental Science Institute is a state and federally funded teaching, resear ch, and service agency owned and operated by the University of Texas System * Served as Administrator of the Department of Psychiatry and Behavioral Scienc es at UTHSCH. 1984 - 1985 The University of Texas Medical School at Houston Assistant Dean for Patient Services * Directed the Medical School's Faculty Practice Plan activities including the affiliation with Hermann Hospital, the faculty ambulatory clinics, and the estab lishment of a health maintenance organization model for the University of Texas 1983 - 1984 St. Luke's Episcopal Hospital/Texas Children's Hospital/Texas Heart Institute Assistant Administrator * Served as administrator for services shared by the three institutions and in their collaboration with The Methodist Hospital, The University of Texas and The Baylor College of Medicine. 1979 - 1983 Dallas County Hospital District/Parkland Memorial Hospital Assistant Administrator for Ambulatory Care and Emergency Medicine * Served in a series of progressively advancing responsibilities in this 1000 b ed teaching hospital of the University of Texas Southwestern Medical School * Responsibilities included: Emergency Services, Ambulatory Care, Professional Recruitment and Placement, Social and Ancillary Services, Education and Training , Hill-Burton obligations, and liaison with the state's Board of Medical Examine rs, Board of Nurse Examiners, the Department of Health, and the Department of an d Human Services. OTHER PROFESSIONAL APPOINTMENTS Mt. Sinai Medical Center, New York Consultant Nurse Traineeship Program Director, Appointed by the Board of Nurse Examiners fo r the State of Texas Franklin Covey Leadership Center Leadership Trainer University Hospitals, Cleveland, Ohio Assistant Head Nurse, Medical/Surgical Beachwood City School, Ohio Teacher Hillcrest YMCA

Youth Leader HIGHER EDUCATION University Degree Major University of Houston Houston, Texas Ed.D. Higher Education Administration Texas Woman's University Dallas, Texas M.S. Health Care Administration Texas Woman's University Dallas, Texas M.S.N. Nursing Administration Case Western Reserve University Cleveland, Ohio B.S.N. Nursing Kent State University Kent, Ohio M.Ed. Science Education Kent State University Kent, Ohio B.S.Ed. Basic Sciences ADDITIONAL EDUCATION: University of Phoenix - Gerontology Florida Atlantic University - Advanced Accounting Courses University of Houston - Law - 30 hours University of Houston at Clear Lake - Accounting Galveston College - Accounting, University of Texas - graduate work in Public Health Administration, Dallas County Hospital District - Administrative Residency, Cleveland State University - graduate work in Business Administration, Wabash College - undergraduate work in Political Science, Covey Leadership Institute, Certified Principle Centered Leadership Trainer, Organizational Development Institute, Certified Hoshin Planning Trainer and Cert ified Quality Assurance Trainer, Computer skills: ACL, Quickbooks, Peachtree, Access, Excel, Microsoft Office, Vi sio OTHER CURRENT AND RECENT PROFESSIONAL ACTIVITIES:

* Board of Directors of the District of Columbia Pediatric Palliative Care Coll aboration, Treasurer, * Board of Directors of the Florida Health and Palliative Care Organization, * Martin County, Florida Healthcare Taskforce, Resource Committee Member, * Martin County, Florida Interagency Coalition, Board Member, * Texas Higher Education Coordinating Board Taskforce on Medical Education Finan ce, * Texas Association of Health Plans, Board of Directors and Executive Committee, * Texas Association of Public Hospitals, Board of Directors, * Texas State Medicaid Office Taskforce on Medicaid Managed Care Legislative Ref orm, * Texas Legislative Budget Board Advisory Panel on Healthcare for the Poor and U nderserved Populations, * Texas Advisory Committee on the Medicaid LoneStar Health Plan, 1915(b) Waiver Demonstration * Texas Department of Health, Family Planning Advisory Council, * University of Texas System Managed Care Committee and Subcommittee on Medicaid Managed Care, * Rio Grande Valley Health Care Planning Committee, Texas Department of Health, * Texas Department of Health, Advisory Committee on Poison Control, * Dallas County Community College District Taskforce on Health Professions Manpo wer, COMMUNITY ACTIVITIES: District of Columbia Healthcare Executives Group, Regent's Advisory Council Capital Rotary, Washington DC, member Galveston United Way - Vice-President for Agency Operations, Member of the Board and Executive Committee Galveston Island Rotary Club, Vice-President and Member of the Board Moody Memorial United Methodist Church, Member University National Bank, Galveston, Texas, Community Business Development Board , Board Member Galveston Chamber of Commerce, Member Mainland Youth at Risk, Board Member NAQAP Committee on Curriculum, Member City of Dallas, Republican National Convention Site Committee Curriculum Committee, Texas Woman's University Curriculum Committee, Case Western Reserve University, College of Nursing President's Advisory Council, Kent State University PUBLICATIONS AND PROFESSIONAL PAPERS: Norman, D.K. Critical Features of a Curriculum in Health Care Quality and Resour ce Management, QRB. Norman, D.K. Nursing Hotline Handles Emergency Transfers, JEN Journal of Emergen cy Nursing. Norman, D.K. Management of Interhospital Patient Transfers, Hospitals: Journal o f the American Hospital Association. Norman, D.K. Interhospital Patient Transfers, Texas Medicine. Norman, D.K., Davis, DeChairo, Gilbert, Hines, McCain, and Nathan. Business Syst ems Planning at Parkland Memorial Hospital. (unpublished manuscript). Norman, D.K. Graduate Nurse Traineeship Programs. Texas Hospitals Norman, D.K. and Ellis, Pizzino. Status Report on Texas Poison Control Centers, Report to the Texas Department of Health Committee on Poison Control Centers. Anonson, Chu, and Norman, D.K. Preparing for Your Operation, presented to the Am erican Nurse's Association Conference on Multi-media Patient Education. Norman, Imperi, Wolfe, and Melick. Students in the Marketplace, Ohio Department of Education Conference on Consumer Education.

GRANTS AND DEMONSTRATION PROJECTS: 2006-2007 State of Virginia, start-up grant for a Program of All-Inclusive Care for the Elderly, $250,000, Director 2003 - 2004 Hospice Day Respite and PACE Support Grant, RRF, Chicago, Illinois, $360,000, Project Director 1995 - 1996 Maternal and Child Health Grant, $1.7 million, Project Director 1994 - 1995 Maternal and Child Health Grant, $1.4 million, Project Director 1993 - 1994 Maternal and Child Health Grant, $ 1.1 million, Project Director 1992 - 1993 Maternal and Child Health Case Management Grant, $106,000, Project D irector 1991 - 1992 Maternal and Infant Health Improvement Grant, Texas Department of He alth, $878,000, Director 1990 - 1991 Maternal and Infant Health Improvement Grant, Texas Department of He alth, $798,000, Director 1985 - 1987 Post-graduate Psycho-geriatric Traineeship Grant, N.I.M.H. via North western University, administrator 1982 - 1983 North Central Texas Regional Poison Control Center Grant, Dresser Fo undation, Dallas, Director 1982 - 1983 Hypertension Patient Education, SafeCo Corporation, Dallas, Co-Inves tigator 1982 - 1983 Alcoholism Referral and Detoxification Program, Texas Commission on Alcoholism, Director 1981 - 1983 Program for High Risk Young Adults, Robert Woods Johnson Foundation, Project Administrator TRAVEL * Union of Soviet Socialist Republic, toured educational institutions in the Sov iet Union for thirty along with a study group of educators and alumni from Kent State University * Three months study in Ohio developing environmental science curricula as part of the federal Three Rivers Watershed Curriculum Project * Travel to England, Scotland, and Ireland on behalf of the Dallas County Hospit al District in 1981 and again in 1982 to recruit personnel in the health care pr ofessions AFFILIATIONS: * American Nurses Association * American Health Care Association, Affiliate * District of Columbia Health Care Association * Association of Hospice and Palliative Nursing * Association for the Study of Higher Education * American Institute of Certified Public Accountants * American College of Healthcare Executives, Fellow * Healthcare Financial Management Association, Advanced Member AWARDS AND HONORS: * Beta Gamma Sigma, National Honor Society in Business * Financial Management Association National Honor Society * Who's Who in Medicine and Healthcare * Who's Who in American Nursing * Who's Who in the South and Southwest * Who's Who in Science and Technology * Who's Who in America * National Distinguished Registry in Nursing * Outstanding Young Men of America * Kappa Delta Pi, National Honor Society in Education * Sigma Theta Tau, National Honor Society in Nursing

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Lubrizol Foundation Scholar in Chemistry Boy Scouts of America, Award of Merit Cushing-Robb Prize in Nursing, Case Western Reserve University National Honor Society, Treasurer Mental Health Administration, Certified Certified Nursing Administrator Advanced

LICENSES: * Certified Public Accountant, Florida # AC37880 * Certified Public Accountant, District of Columbia # CPA702485 * Certified Public Accountant, Virginia # 37095 * Nursing Home Administrator, Texas # 5655 * Nursing Home Administration, District of Columbia # NHA030044 * Nursing Home Administrator, Virginia # 1701002431 * Registered Nurse, Virginia - Compact Multi-State #0001204495 * Registered Nurse, District of Columbia #RN1016255 * Clinical Nurse Specialist, Texas # 4-42128 * Elementary/Secondary School Teacher, Ohio REFERENCES: Available on Request