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Leonard Cicio 585 West 214th Street Home: (212) 569-3669 New York, NY 10034 lc8f1184@westpost.

net Cell: (917) 673-5871 OPERATIONS SPECIALIST Highly organized, detail-oriented professional with extensive, broad-based exper ience balancing multiple administrative activities with exceptional client servi ce. Expert at managing and maintaining customer data, preparing correspondence a nd schedules, and managing various processes and controls to ensure the highest level of operating efficiency. Methodical and organized, with exceptional commun ication and interpersonal skills, demonstrating the ability to communicate with stakeholders across department lines. Good computer skills include proficiency w ith Word and Excel. Key Competencies * Data Input & Maintenance * Relationship Management * Client Service & Support * Back Office Operations * Inter-departmental Communications * Project / Program Support * Database Management * Troubleshooting & Problem Solving * Planning & Analysis * Document Preparation * Management Reporting * Workflow Management Professional Experience THE CORCORAN GROUP, New York, NY 1997 to Present One of the nation's leading residential real estate brokerage companies with 47 offices, nearly 2,200 brokers and over $11.7 billion dollars in annual sales vol ume. The Douglas Team is one of Manhattan's most successful sales teams and are among Corcoran's "Top 10" in highest producing real estate offices in the countr y. Senior Sale Assistant, The Douglas Team Provide day-to-day sales and operational support for one of the top-producing re al estate teams in the company, comprised of a "Top 5", $100 million sales produ cer and two partner brokers. Independently manage a wide variety of activities t hroughout the entire sales cycle to support the seamless closing of exclusive mu lti-million dollar properties. Interact with prospects and clients on a daily ba sis, set appointments, maintain broker calendars, update and manage the contact database, and oversee the creation and dissemination of sales / marketing collat eral (including property descriptions, brochures and photographs). Organize and conduct open houses and coordinate the activities of all stakeholders involved i n property closings. Serve as Closing Director in facilitating the seamless and timely closing of all real estate transactions. Coordinate communications among all parties involved (including brokers, buyers, sellers, management agents and attorneys) and ensure that all paperwork accurately completed prior to closing. Organize and facilitate open house tours. Maximize attendance by contacting mult iple brokers, compiling detailed information about each broker, and incorporatin g this information into documents that are presented to prospective buyers. Schedule and conduct private showings of exclusive property listings with high-p rofile prospects, which include well-known celebrities and Fortune 500 business executives. Orchestrate the development of all sales and marketing materials and website lis tings, which includes scheduling photographers for photo shoots, compiling all p ertinent property information, and contacting designers to prepare floor plans u tilized in company brochures. Serve as main contact for all parties involved in the sales process, resolving t hat all open issues in a prompt manner to ensure that each deal is completed wi thin stringent timelines. Selected Achievements: Initiated major client relationship with U.S. Trust Co., which has resulted in o ver $20 million in sales over a 4-year period. Established contact with the head

of the estate department, set up initial appointment with sales team, prepared detailed presentation materials, and maintained follow up until the deal was clo sed. Coordinated diverse activities, including document preparation, appointment sche duling, and client follow-up that supported the successful closing of the larges t transaction in the company's history valued at $73 million. Recently conducted highly successful open house for a 32-unit apartment building that attracted over 150 potential buyers within a 3-hour period. NEW YORK CITY OPERA, New York, NY 1994 to 1997 Popular opera company, founded in 1943, known for its commitment to innovative r epertory choices and the development of American opera. Assistant Telemarketing Manager Cultivated a positive and supportive working environment for two teams of 35 tel emarketers (per shift) to achieve goals for individual and group sales, seasonal subscriptions, and donations. Maintained a proactive role in developing employe e skills through ongoing training to enhance productivity and increase bottom li ne results. Managed diverse office functions such as payroll, supply ordering, a nd lead distribution, to ensure the smooth and efficient operations of the depar tment. Coached telemarketing reps on how to professionally handle specific customer que stions and concerns. Applied hands-on management to develop and motivate team to consistently exceed daily sales targets. Conducted regular training meetings on effective selling techniques and customer service. EARLY Early esign nt to h the CAREER EXPERIENCE: career engagements included positions in the Textile and Home Furnishing D industry as a textile designer, sales representative, and personal assista well-known European designer, Michael Mercurio. Interacted extensively wit stylists from top design firms such as Scalamandre and Burlington Fabrics.

Additional Experience Serve as Assistant Administrator for "Our Savior's Atonement Lutheran Church" on Sundays. Manage diverse banking and bookkeeping functions. Utilize QuickBooks a ccounting software, to record and process incoming contributions and make sure t hat they dispersed to the correct fund or charity. With the help of two assistan ts, ensure that all records are up to date and secured in the church safe. Educational Background Associate Degree - Fashion Institute of Technology Real Estate License - State of New York