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CAREER PROFILE Twelve years experience with increasing levels of responsibility for new produc t development.

Eight years of client service experience including client management, contract negotiations and change management associated with business process reengineerin g and software development. Six years experience in the Business Process Outsourcing (BPO) sector. Comprehensive understanding of the audit requirements for complex, high-risk so ftware applications in highly regulated markets. PROFESSIONAL ACHIEVEMENTS AMERICAN IMAGING MANAGEMENT (AIM) - JULY 2005 TO PRESENT VP, Project Management Organization Deerfield, Illinois - Defined and implemented turn-key approach to implementation which allowed comp any to grow by 350% over 4 years without a single missed implementation date. - Defined and implemented a formal project management methodology with integrate d quality control checkpoints based on "A Framework for Systems Development Revi ew" presented at the 2003 Midwest Software Engineering Conference. Resulted in reduction of 1.5M annually in reduction in rework to address quality defects. - Implemented project portfolio management discipline, acting as a liaison betwe en business and IT to develop business case justification, prioritize and manage performance of 26M project portfolio. - Operated internally as management consultant, diagnosing and addressing organi zational structure, process deficiencies, implementing process redesign and roll out plans. Responsible for defining and rolling out a framework for process flo w management, resulting in definition of departmental KPIs for call center opera tions. DUO CONSULTING - OCTOBER 2003 TO JUNE 2005 Sr. Account Manager Chicago, Illinois Project: McDermott Will & Emery Recruiting Site Role: Sr. Account Manager, Project Manager - Worked with the Managing Partner for recruiting, recruiting staff, marketing a nd web services to create a new site with the primary focus on recruiting law sc hool graduates, while still appealing to both lateral hires and staff level posi tions. http://careers.mwe.com/ - Responsible for pricing and contract negotiations. - Developed web infrastructure and globalization strategy. - Result: New recruiting site launched on schedule and within budget. Project: Chicago Park District, www.chicagoparkdistrict.com Role: Sr. Account Manager, Project Manager - Negotiated and implemented Service Level Agreement. - Analyzed budget expenditures from 2002-2004 and identified expenses that quali fied as Capital Expenditures under GASB rules, resulting in $92,000 budget reall ocation for the IT Department. - Developed the business case and lead the implementation team to move the CPD s ite to a load balanced server configuration. - Developed the business case and strategy for implementing an email marketing t ool to more effectively and efficiently communicate park district events and ame nities to constituents. - Result: New architecture will scale as site usage increases at an expected ra te of 23% per quarter. Email marketing tool allows to district to communicate n ews and events to 25,000 email list subscribers for less than .04 per email. Project: Kendall College, www.kendall.edu Role: Sr. Account Manager, Project Manager

- Developed strategy and business case for integrating the web site with Salesfo rce.com to manage the lead generation process. - Developed and managed email marketing campaigns targeting recent high school g raduates and career changers. - Result: Leads are now automatically added to Salesforce.com and routed to the appropriate admissions staff personnel. DELOITTE CONSULTING - AUGUST 1997 TO OCTOBER 2003 Senior Consultant Deerfield, Illinois Project: Plan, Build, Run - K-12 Special Education Data Management System Role: Engagement Lead - Developed system prototype and functional requirements based on client intervi ews and state and federal requirements - Managed implementation of new product in two pilot sites for the client - Led development of training content, led client training sessions - Managed client relationship post implementation - Result: School districts using the special education data management system el iminate approximately 40% of initial data entry for new students and 75% of data entry for returning students. Project: Plan, Build, Run - Medicaid Claim System Role: Engagement Lead/IT Project Manager - Developed business case and product positioning pitches - Identified impact on system requirements of IDEA, FERPA and HIPAA code of fede ral regulations - Managed creation of online instruction materials, training efforts - Managed implementation of service line in Illinois, North Carolina and Texas w ith 3,100 active system users - Result: Successful implementation of a claims generation system for Medicaid Fee for Service that has issued claims for more than $65 million in annual reven ue to respective state agencies. Project: Deloitte Consulting Business Process Reengineering Role: Financial Project Manager - Identified business process improvement changes, created change management pla n for implementing new business processes, managed implementation of new busines s processes and monitored effectiveness of change - Managed from strategic vision to implementation the Financial Statement Submis sion application. Application used in nine client states, representing approxim ately 2,000 public school districts in the United States - Result: Cost savings of $5.8 million from implementation of technology soluti on, automation of financial audit rules and redesigned business processes over f ive years; cost of project recouped within year one. Project: Plan, Build, Run - Medicaid Administrative Claim System Role: IT Project Manager - Managed software projects through full life-cycle development - Documented software development methodology and development standards, created sample deliverables - Designed and managed the development of a claiming application for Medicaid Ad ministrative Claim reimbursement for Arizona, Florida, Illinois, Indiana, Michig an, Nebraska, North Carolina, Ohio, Tennessee and Texas. - Result: Successful implementation of a system that generates Medicaid claims to respective state agencies for more than $567 million. EDUCATION

MS: Information Systems, With Distinction, DePaul University, Chicago, IL (2003) BA: Communications and Classical Studies, DePauw University, Greencastle, IN (19 92) Fundamental Consulting Skills Program, Deloitte Consulting, Miami, FL (1998) Certified Professional Health Care Information Management, (2009) Principles of LEAN/SIX SIGMA Operations, Kellogg School of Management Northwestern University (2010) PRESENTATIONS AND PUBLICATIONS A Framework for Systems Development Review, presented at the 2003 Midwest Software Engineering Conference, Chicago, IL Women in IT, panel member 2003, DePaul University, Chicago, IL Software by Numbers: Low Risk, High Return Development, by Mark Denne and Jane C leland-Huang (2004, Sun Microsystems Inc.) Acted as industry expert/contributor and provided editorial review of the book pre-production.