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JEANETTE A COUCH 458 40th Ave N St. Petersburg, FL 33703 Tel: 727/686-3603 Email: jc8f8cea@westpost.

net Objective: Seeking position wherein my business experience will contribute to th e entity's profitability. STRICKLAND GENERAL AGENCY OF FL INC, Clearwater, FL - Acctg Dept; CSR (2005-2 010) Assistant to BRANCH MANAGER and DEPARTMENT MANAGERS as stated below: -PROFESSIONAL LIABILITY, EXCESS/UMBRELLA, WORKERS COMPENSATIONCoordinate Monthly solicitation renewal letter to agents for all professional li ability and XS renewals, invoicing all new and renewal business; reviewing/recon ciling quote to invoice prior to processing, reviewed electronic renewal policie s for accuracy for processing to agent with invoice, processed endorsement reque sts from agent to company and follow up, involved in quoting Employment Practice s Liability via various company on-line rating systems including quoting process for Excess GL and Work Comp. -ACCOUNTING DEPARTMENTA/R processing and collections, A/P processing, Company payables, Audit accounti ng, Surplus Lines Tax filings, SL tax reconciliations, bordereaux reconciling, i nvoicing-includes assisting staff members with invoicing instruction, cancellat ion return premiums, various other accounting projects as requested. -P&C DEPARTMENTPolicy and Endorsement processing, Agent customer service, Audit and Claims proc essing, Cancellations - all phases - beginning with the Notice of Cancellation t o the final endorsement; extensive agent/finance company contact. BAYLIFE PHYSICAL THERAPY& REHAB, St. Petersburg, FL - Office Manager (2003-2005 ) Responsible for overall management and application of the following: Patient or ientation, medical, financial, legal management of patient charts, supervision/t raining of office staff, human resources, payroll, supervising clinic activity r egarding compliance with Federal, State, Medicare and other insurance Regulation s; HIPAA Privacy Officer, maintained insurance-provider contracts; coordinated b uilding maintenance issues. STEIN FORD SCHAAF & TOWZEY LLP, St. Petersburg, FL, Office Manager (1997-2003) Responsible for overall management and application of the following: -FINANCIAL: Planning, budgeting, financial reporting, operations analysi s, general ledger accounting, billing, collections, cash flow control, banking r elationships, tax reporting, trust accounting, payroll, A/P, A/R. -PRACTICE: Maintenance of insurance policies, risk management, quality control, computer maintenance, legal practice systems, facility issues, purchasi ng, inventory control, records management, mailing procedures, telecommunication s and courier services. -HUMAN RESOURCES: Staff recruiting, orientation, training and developmen t, benefits administration, employee relations, counseling, disciplining, person nel record keeping, computer documentation. WILLIAM F MERLIN PA, Tampa, FL - Firm Administrator - (1995-1997) Responsible for all financial, administrative, personnel matters; including but not limited to: general ledger, financial reporting, trust accounting, receipts, disbursements, bank reconciliations, payroll, payroll tax reporting, purchasing and computer maintenance. Proficient in: WINDOWS / MS OFFICE Applications & IMAGENOW Paperless Environment

EDUCATION: Central Insurance School - CPSR - Licensed Hudson Valley Community College (2-years) REFERENCES AVAILABLE UPON REQUEST