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HANA EICHER 22527 Waterbury Street, Woodland Hills, CA 91364 818-434-7202 // he8ed0de@westpost.

net VP SALES SUPPORT / CLIENT SERVICES

Process & Productivity Improvements / Best Practices / Cost Reductions / Program Management / Restructuring / Turnarounds / Integration & Consolidation / Customer Satisfaction / Budgeting An award-winning leader, I designed and implemented value-added business process redesign and workflow improvements for multiple departments. With a history of performance-based progression, I drove continuous process improvement, increasing efficiency, productivity and customer satisfaction while cutting costs. * Implementing strategic business solutions that became industry standards * Optimizing project management support for diverse projects across the enterprise * Building and mobilizing dysfunctional teams into cooperative, collaborative organizations * Partnering with business leaders to facilitate change and strengthen organizational alignment I am known as a strong problem solver, leader, and communicator who consistently succeeds where others failed. I earned a BS in Business Administration from the University of Phoenix and completed the Executive Development Program at Haas School of Business, UCB. Multi-lingual: English, Spanish, Czech, Russian and German. CAREER HISTORY VP of Sales, Lawyers Liability Insurance Services, 2009 Present. Build business/manage current accounts for malpractice insurance company. Reduced quote and implementation process 30%. Sold $500K in new business. Enterprise Business Solutions Officer, Health Net, Inc., 2007 2009. Appointed by Executive Leadership Team to partner with internal leadership to form project portfolio. Enabled firm to meet $100M synergy target. Reduced number of requested projects 70%. Saved $3M in FTE cuts. Managed $70M budget/300 staff. Promoted from VP. Turned around organizations poor performance. Ensured passage of SOX audit for first time in companys history. Increased productivity 28%. Converted 19 PMOs from state/division level to

Enterprise Office. Developed strategic ROI-based approach to project delivery. WellPoint/Blue Cross of California division, 1992 2006. Staff VP of Sales Technology, 2001 2006. Directed activities to ensure continuous improvement in efficiency, Best Practices, sales support delivery, and customer satisfaction. Managed $5M budget and 30 FTEs focused on sales force automation projects. Won multiple awards for outstanding performance. Centralized problem escalation, reducing resolution time 60%. Improved sales presentations, increasing closing ratio 20%. Cut new case implementation time 67%, boosting customer satisfaction scores 23%. Director, Customer Satisfaction and Sales Support, 1996 2001. Simplified processes/implemented Best Practices. Implemented Large Group Pharmacy and cost containment initiatives, contributing to $17M in annual savings. Set up Sales Liaison unit, cutting complex issue turnaround time 30%. Ensured regulatory compliance. Managing Account Consultant, 1992 1996.

Managed public and education institutional accounts with 2,000+ employees. Implemented enrollment phone service. Won Leaders Club Awards for performance. Other: Escaped from communist Czechoslovakia with family at age 16, building confidence and ethic of hard work.