Kathleen H.

Crew
2720 Briarwood Circle
Moss Point, MS 39563
228-219-5858
Kathy.crew@ngc.com
kc90bba6@westpost.net
Professional Summary:
* Responsible for the day-to-day administration of the Configuration Management
Database
* Created PowerPoint , Processes and Procedures for Config Mgmt and Mobile Tech
including a technical reference to resolve Blackberry problems.
* Proven ability to rollout/lead/ and interface and acclimate people to new proc
esses.
* Budget and cost forecasting, invoice billing, material requisitioning
Northrop Grumman Corporation
IT/CSD - Business Process Analyst, Configuration Management May 2007 - Present
* Currently manage Configuration Management Database (CMDB) using ITIL as a best
practice framework. Analyze configuration management requirements and make sys
tem design changes.
* Identify, record, control, report and audit Configuration Items (CIs). Prepar
e documentation regarding Configuration Management requirements and subsequent s
ystems and/or policy/procedure changes.
* Control, review and post documents approved by the Process Review Board in Sha
re Center Document System; Create Communities of Practice (COP) in the Livelink
Facilitator.
* Utilize Microsoft Office Suite, Share Center Livelink, and HP Service Center o
n a daily basis.
* Create and conducting training classes utilizing PowerPoint:
- Configuration Management Module in HP Service Center
- Navigating CMDB; use of search modes; export of data
- Request for Service (RFS) Process and Inputs; Preparation of import; add softw
are,
waiver, patch windows and relationships for Configuration Items (CIs) in CMDB
- Create temporary configuration items (CI's)
IT/IIS - Customer Service Representative, Mobile Technology Services July 200
2 - April 2007
* Team Lead for deploying Ship Systems Sector wireless communications including
pager, Blackberry, calling card, conference server account, cell phones and wire
less cards.
* Responsible for process requests, ordering/receiving equipment, maintaining in
ventory stock, maintain user asset databases and monthly invoice processing.
* Key customer support leader with responsibility for identifying/resolving tech
nical issues, troubleshooting and programming. Maintained a record of consiste
nt high count of new/modified assets per monthly metrics for MTS.
* Developed and implemented cross-training to team members resulting in improved
productivity, streamline operations and faster access to critical information.
Received numerous accolades.
* Successfully accomplished :
o Presentation to CIO of the company reflecting financial benefits to move to BB
GPRS.
o Pager rollout - 2400 units
o Calling card rollout - 2200
o Blackberry upgrade GPRS rollout - 450 units
o Created technical reference BB problems/resolutions for troubleshooting
o Nextel rollout - 4000+ units including number ports as requested
Facilities Analyst, Network & Telecommunications March 1997 - June 2002
* Successfully supported NGSB by managing multiple Telecommunications Services f
or the shipyard (local and offsite).
* Programmed and tested functionality of fax machines, cellular phones, pagers,
CATV and satellite services.
* Responsible for managing Overhead/Capital budgets and cost forecasting within
the department.
* Successfully Ordered/tracked, thru receipt, Telecommunications material;
* Generated cost corrections, warehouse requisitions and ship outs of rejected m
aterials. Verified all contract labor timesheets/invoices. Maintained daily in
teraction with outside vendors, senior management and all departments of the shi
pyard.
o Pager rollout - 1300 units
o Program dual-names for 25 cell phone users
o Digital phone rollout - 300 units
o Reprogram 300+ cell phones when prefix changed
o Rollout 1st mobiles Blackberries - 300 units
Administrative Aide: August 1994 - February 1997
Senior Clerk, Electrical Engineering: January 1993 to July 1994
Clerk Specialized: November 1992 to December 1992
Computer Skills: Windows XP, Access Database, Microsoft Office Suite, Visio, Q
uantum, Citrix, Oracle, Peregrine HP Service Center, LiveLink, Ariba, HTML, Main
Frame Host (RDS,CICS,TSO)
Certifications: ITIL, ITIL v3 Bridging, ITIL v3 Release, Control & Validation,
Share Center LiveLink
Awards:
* 6 Leadership Awards
* 4 Director Awards
* 4 TAP Awards
* 1 Employee of the Month for IT Sector
MS Gulf Coast Community College: Microsoft Access, Microsoft PowerPoint, Teleph
one Systems
Education courses completed at MS Gulf Coast Community College
Goldey Beacom College: Associate Business
Computer Based Training:
Technologies & the Networking Environment Window 98 Remote Networking
Servers 101 HTML Basic
Linux 101 Visio
Introduction to IT Project Management Wireless Technology
Telecommunications Systems Customer Service