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Kathleen H. Crew 2720 Briarwood Circle Moss Point, MS 39563 228-219-5858 Kathy.crew@ngc.

com kc90bba6@westpost.net Professional Summary: * Responsible for the day-to-day administration of the Configuration Management Database * Created PowerPoint , Processes and Procedures for Config Mgmt and Mobile Tech including a technical reference to resolve Blackberry problems. * Proven ability to rollout/lead/ and interface and acclimate people to new proc esses. * Budget and cost forecasting, invoice billing, material requisitioning Northrop Grumman Corporation IT/CSD - Business Process Analyst, Configuration Management May 2007 - Present * Currently manage Configuration Management Database (CMDB) using ITIL as a best practice framework. Analyze configuration management requirements and make sys tem design changes. * Identify, record, control, report and audit Configuration Items (CIs). Prepar e documentation regarding Configuration Management requirements and subsequent s ystems and/or policy/procedure changes. * Control, review and post documents approved by the Process Review Board in Sha re Center Document System; Create Communities of Practice (COP) in the Livelink Facilitator. * Utilize Microsoft Office Suite, Share Center Livelink, and HP Service Center o n a daily basis. * Create and conducting training classes utilizing PowerPoint: - Configuration Management Module in HP Service Center - Navigating CMDB; use of search modes; export of data - Request for Service (RFS) Process and Inputs; Preparation of import; add softw are, waiver, patch windows and relationships for Configuration Items (CIs) in CMDB - Create temporary configuration items (CI's) IT/IIS - Customer Service Representative, Mobile Technology Services July 200 2 - April 2007 * Team Lead for deploying Ship Systems Sector wireless communications including pager, Blackberry, calling card, conference server account, cell phones and wire less cards. * Responsible for process requests, ordering/receiving equipment, maintaining in ventory stock, maintain user asset databases and monthly invoice processing. * Key customer support leader with responsibility for identifying/resolving tech nical issues, troubleshooting and programming. Maintained a record of consiste nt high count of new/modified assets per monthly metrics for MTS. * Developed and implemented cross-training to team members resulting in improved productivity, streamline operations and faster access to critical information. Received numerous accolades. * Successfully accomplished : o Presentation to CIO of the company reflecting financial benefits to move to BB GPRS. o Pager rollout - 2400 units o Calling card rollout - 2200 o Blackberry upgrade GPRS rollout - 450 units o Created technical reference BB problems/resolutions for troubleshooting o Nextel rollout - 4000+ units including number ports as requested

Facilities Analyst, Network & Telecommunications March 1997 - June 2002 * Successfully supported NGSB by managing multiple Telecommunications Services f or the shipyard (local and offsite). * Programmed and tested functionality of fax machines, cellular phones, pagers, CATV and satellite services. * Responsible for managing Overhead/Capital budgets and cost forecasting within the department. * Successfully Ordered/tracked, thru receipt, Telecommunications material; * Generated cost corrections, warehouse requisitions and ship outs of rejected m aterials. Verified all contract labor timesheets/invoices. Maintained daily in teraction with outside vendors, senior management and all departments of the shi pyard. o Pager rollout - 1300 units o Program dual-names for 25 cell phone users o Digital phone rollout - 300 units o Reprogram 300+ cell phones when prefix changed o Rollout 1st mobiles Blackberries - 300 units Administrative Aide: August 1994 - February 1997 Senior Clerk, Electrical Engineering: January 1993 to July 1994 Clerk Specialized: November 1992 to December 1992 Computer Skills: Windows XP, Access Database, Microsoft Office Suite, Visio, Q uantum, Citrix, Oracle, Peregrine HP Service Center, LiveLink, Ariba, HTML, Main Frame Host (RDS,CICS,TSO) Certifications: ITIL, ITIL v3 Bridging, ITIL v3 Release, Control & Validation, Share Center LiveLink Awards: * 6 Leadership Awards * 4 Director Awards * 4 TAP Awards * 1 Employee of the Month for IT Sector MS Gulf Coast Community College: Microsoft Access, Microsoft PowerPoint, Teleph one Systems Education courses completed at MS Gulf Coast Community College Goldey Beacom College: Associate Business Computer Based Training: Technologies & the Networking Environment Window 98 Remote Networking Servers 101 HTML Basic Linux 101 Visio Introduction to IT Project Management Wireless Technology Telecommunications Systems Customer Service