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Renato B.

Dulay 3609 Castlemain Drive, Bloomington, IL 61704 Cell phone # 919-522-5184 Over nineteen years in the Information Technology as a Sofwate Quality Assurance working in both mainframe and client server environments (SAP R/3 4.6, SAP-Test Acceleration and Optimization, QTP, HP Quality Center 9.2, PEP + ACH, Cognos 8. 2, Learning Management System, Peoplesoft-HRMS 8.0, PL/SQL, SQL*Plus, Unix, Perl , HTML, CGI, CVS, SQL Server) Solid experience includes Technical Documentation, Software Development Life cyc le (SDLC)and Agile processes and procedures, Creating all Levels and Types of Te st Plans & Test Summary Reports, Programming (client server and mainframe), Appl ication Testing and Support and Web design and maintenance and Network Support. Developed and executed Validated Operational Qualification (VOQ) of the system t hrough coordinating testing scope and activities, producing tests metrics, trace ability matrix, and helping to resolve testing issues. Proven technical proficiency in designing and executing Test Cases, Test Scripti ng using Rational Manual Tester (RMT) and Rational Functional Tester (RFT) and P rocedures utilized in the testing life cycle for vendor software and in a regula ted environment. Detailed oriented with strong organizational, written and communication skills. Quality Assurance and Verification experience, in a regulated and non-regulated industry. Proficient in problem resolution in a technical environment. Knowledge of 21 CFR Part 11 Compliance. EMPLOYMENT HISTORY: February, 2005 to December 31, 2009 - State Farm Insurance Co. (Global Source IT Contractor) SQA/Test Analyst - Lead Responsibilities: Manage System\Regression Test, User Acceptance Test (UAT) Planning, including: Determining testing scope, determining testing approach, test plan administratio n, defining entrance and exit criteria, Determining test resource needs, Identifyin g risks, dependencies, mitigations and contingencies, Identifying test tools and /or automation techniques Test Case Design and Development using Rational Manual Tester and Rational Funct ional Tester. Develop SQL scripts to data mine test data for test cases Formally document Test Plans, Test Suite Design and Test Cases Determine, create and maintain test data needs Execute Test Cases Manual or Automated scripts Troubleshooting / Debugging test non-conformances Test Result evaluation, documentation, and reporting Testing status reporting Defect Management (including documentation and verifying resolution) Lead Testing documentation reviews and walk through Participate in project and Test Team requirements reviews Develop Test Strategy Determine test environment Apply the Testing process where applicable Research and/or consult with industry experts to ensure effectiveness and effici ency of testing at State Farm Keep current with new and changing technologies within the Business and Informat ion Technology Industries as it relates to Business solutions at State Farm Prepare Batch Run Instructions for State Farm Payment Plan for regional offices that will be tested. Lead the testing team in test planning, execution, handling/resolving the defect s and evaluation of test results.

Mentor new Test Analyst with the testing processes. Collaborate with project team to understand requirements in order to effectively plan and execute tests Assist the development team with defect analysis Provide lessons learned and knowledge transfer of test-ware Provide support, training, and mentoring to project team members Applications Validated and Supported: Cognos 8.2, HP Quality Center 9.2, People Soft HRMS 8.0, Learning Management System(LMS), PEP + ACH, HP Peregrine Asset Ce nter, Account Inquiry System, Workload Management April 2003 to December, 2004 GlaxoSmithKline (contractor Oxford International) Test and Incident Manager for Global MERPS SAP R/3 4.6 - Bristol, TN & Cidra , P R Responsible for the development and execution of a Validated Operational Qualifi cation of the system through coordinating testing scope and activities, producin g tests metrics, and helping to resolve testing issues. Managing the incident re cording process. Approved incident records and confirmed their conformance to th e project procedures, and that the requirements of the Project Team are met. Ens ure the systems necessary for testing are available and in a validated environme nt. Monitor all progress of test stages and ensure prompt closure of Incidents. Additional responsibilities include: Test Manager: Author Test Plans and subsequent Test Reports Decide how tasks are assigned and ensure that people who are assigned tasks are appropriately trained and qualified to carry them out Liaison with Corporate Testing Team, SAP Consultants, Infrastructure and Securit y Teams to provide the systems environment necessary for testing Test initialization, whereas all preliminary actions required to be completed be fore the Tester can execute the Test Case Monitor and Report on progress of testing to the Corporate Testing Team and Site Implementation Leads Ensure that all completed and approved Test Results go to Document Control Team for validated document filing, once the details have been summarized in the asso ciated Test Report Incident Manager: Ensure an Incident Recording is warranted before raising an Incident Record numb er Manage Incidents arising during testing according to the Corporate Incident Mana gement Plan established for a regulated environment Ensure Raise and Analyst section of the Incident is approved before resolution o f the Incident starts. Lead cross-functional resolution of Incidents and escalate Incidents to the appr opriate department Ensure prompt closure of Incidents August 1998 to Feb. 2003 MCI WorldCom (contractor Paragon Computer Professional Inc.) Software QA/Test Analyst Responsible for the development of test cases and procedures, test execution and test reporting per plan and schedule. Worked with multiple teams to consolidate product releases. Maintained test systems and evaluated releases for quality an d functional requirements. Created PERL scripting program to automate any manual processes. Verified the functional and quality of the application and systems. Provided the recommendations for enhancement of the application or system in ord er to meet necessary functional and quality standards. Responded to system problems and implement emergency changes. Investigated alter natives and recommend appropriate solutions for system development. Perform impa ct analysis of change requests and modifications. Member of a team of Systems Analysts in a project to research the integration of

the Subnet Manager application to a web based Virtual Data Delivery System (VDD S) already in use. Automation of processes and synchronization of data was the m ain purpose of my duties. Maintained Subnet Manager Team web site with information for the team to view on the progress of enhancements or fixes, any modifications to the application or processes, and to support any recommendations from the users. Provided new emplo yee training for Subnet Manager Application as well as providing 24 x 7 on call technical support. Technical environment supported PL/SQL, SQL*Plus, Unix, Perl, HTML, CGI, CVS, SQL Server. Team member of a project to migrate from a DB2 2.1 based system to Oracle 7.0. M ain duties were to cleanse the existing data so that the migration was went over smoothly, to analyze any trouble tickets concerning fixes for the database and to analyze problems for possible modification to the database. Built SQL scripts for monitoring fixes and to support trouble ticketing. Provided system support for the Subnet Manager Application used by network engin eers to monitor orders. Maintained Frame Relay database including all transactio ns to install and monitor customer circuit connections. Recommend and prepare gu idelines for checking the configurations of Hyper stream Frame Relay Switches pr ior to loading and provide 24 x 7 on call technical support. Configured Wellfleet BNX switch data for new Frame Relay nodes or switches. Conf iguration included the Router, Router slots, Router Ports, IP address, MuxPorts, CSU and DSU Slots, Patch Panel, Verilink and DXC Ports. Card types used are: Qu ad-sync, Quad MCT1, MCE1, Octal Sync, FDDI Ethernet, HSSI, Concerts NNI. Configu red 3COM, Newbridge, and BPX switch data for a new ATM switches. Managed capacit y for provisioning. Other card types used include: OC3, OC12, DS1, DS3, AB9600. Set capacity and bandwidth for a T1, FT1, E1 and other bandwidth connections to the Network Card ports. Dec. 1990 to May 1998 Philippine Long Distance Telephone Co,(PLDT) Sofware QA/Test Analyst Designed and developed Purchase Request/Purchase Order System, Online Warehousin g system, Inventory Control System and Project Materials Monitoring System. Deve loped and executed test cases to correlate functions specified in design documen tation with delivered code. Developed and executed test cases to correlate functions specified in design doc umentation with delivered code. Collect and analyzed data from switches to monit or switch performance, customer billing, software problem reports and customer p roblems. Collects technical data for assigned phase of study by interviewing end users an d observing operations procedures. Utilized RPG to generate reports from a DB/2 database. Provided recommendations to automate current process functions. Tested application systems and provided recommendations for Improvement of syste ms. Prepare comprehensive technical and support documentation. Trained users, ma nagement personnel on the usage of applications. EDUCATION: Polytechnic University of the Philippines BS Computer Data Processing and Management - 1988