You are on page 1of 3

Nancy Conelley

11123 Seabury Court * Fishers, IN 46038 * Phone 317-845-0424 Cell Phone 317-331-1824 E-Mail nancyjc1@att.net

SUMMARY OF EXPERIENCE Successful information technology professional with diverse and extensive experience focusing on installation, testing, upgrading, troubleshooting, support, and maintenance of LANs/WANs, platforms, Unix, Linux, Novell, client, mobility, documentation and systems migration. Proven achievements in providing hands-on guidance with server/client-based systems, router protocols, telecommunications, and software applications. Reputation for integrity and quality. Team oriented with excellent interpersonal communication skills. Track record of performance, work ethic, multitasking ability, and team morale-building skills. PROFESSIONAL WORK EXPERIENCE Eli Lilly and Company

Indianapolis, IN

Associate Consultant (Senior Systems Analyst)

8/2001 – 10/2010

Service Integrator for LRL Engagement team to Client Services and Platforms. Collect and evaluate customer requirements. Expedite service request as appropriate. Act as a point of escalation for customer. Resolve and mediate service issues. Coordination and oversight to be sure service is delivered to business. Work closely with internal Support organization to ensure there is a quick turn around on escalated support tickets and that communication and process channels are open and smooth. Global UNIX Technical Support group supported over 1000 Sun Solaris servers and Linux with Veritas Foundation and Cluster software. Open/track trouble tickets. System setup, installation and qualification. Perform system patch maintenance and upgrades. * * * * * * * * * * Designed, implemented, analyzed, and modified systems for various applications. Supervised programmers and managed ongoing technical projects. Developed systems strategy by participating in specific systems projects. Designed, implemented, trained, and documented computing systems. Worked with users to define system requirements and resolve problems. Acted as gatekeeper of new systems technologies Designed and implemented back-up security procedures for systems that were managed. Promoted and managed the improvement of processes. Identified customer requirements and implemented the best alternatives to develop and integrate software and hardware solutions Coordinated efforts with other Information Systems departments and users. Indianapolis Power and Light Company (AES)

Indianapolis, IN

Senior Systems Coordinator

5/1996 - 8/2001

Administer 19 Sun Solaris UNIX server, 12 AIX, 1 HP Open view, 14 Novell servers, & miscellaneous Windows and Citrix administration for entire organization. Responsible for secondtier support, problem solving and troubleshooting. Load operating system, install applications, apply patches, and maintain vendor software, ensure system security, monitor and assess system performance, perform troubleshooting, assist users, manage user accounts, maintain system hardware, and file system management. Responsible for maintaining and purchasing equipment.

WAN/LAN Administration. Lead a team for providing training and support. Other Administrative task include DNS, Netscape Proxy server, AUTOSYS job scheduler, Product Center (CMS) Software, ATM Interfaces on Solaris, JetAdmin, Alcatel and CISCO switches, and EMC storage with monitoring of BCV and SRDF. * * * * * * Analyzed products and recommended use of new products and services to senior management. Managed LAN and WAN performance and security. Managed only LAN and WAN area. Reported to the Director of Information Systems. Established and implemented policies and procedures for LAN and WAN usage throughout the organization. Managed the acquisition, installation, and maintenance of the organizational local area networks (LAN) and wide area networks. Carmel Clay Schools

Senior Technician

5/1995 - 5/1996

Supported Carmel High School & Carmel Junior High administration and computer Labs. Assisted teachers in solving computer hardware and software problems. Maintained server networks. * * * * * * * Developed systems strategy by participating in specific systems projects. Designed, implemented, trained, and documented computing systems. Worked with users to define system requirements and resolve problems. Acted as gatekeeper of new systems technologies Designed and implemented back-up security procedures for systems that were managed. Promoted and managed the improvement of processes. Identified customer requirements and implemented the best alternatives to develop and integrate software and hardware solutions Computer Task Group/Blue & Co.

Senior Systems Consultant

10/1993 - 2/1995

Installed Novell Networks to small to medium sized businesses. Trained clients on MAS90 accounting software and implementation * * * * * Analyzed products and recommended use of new products and services to senior management. Managed LAN and WAN performance and security. Managed only LAN and WAN area. Established and implemented policies and procedures for LAN and WAN usage throughout the organization. Managed the acquisition, installation, and maintenance of the organizational local area networks (LAN) and wide area networks. BKD, LLP (George S. Olive LLP) CPA firm Senior Consultant
12/1991 - 10/1993

Implemented first TAX and Secretarial LAN on Novell Network. Previously done on mainframe.

Supported management consulting clients. Installed and supported Novell networks with MAS90 and REAL World accounting. Trained and supported implementations. Provided technical support to both internal and external clients. * * * * * * Analyzed products and recommended use of new products and services to senior management. Managed LAN and WAN performance and security. Managed only LAN and WAN area. Reported to the Director of Information Systems. Established and implemented policies and procedures for LAN and WAN usage throughout the organization. Managed the acquisition, installation, and maintenance of the organizational local area networks (LAN) and wide area networks. TANDY Corp. (Radio Shack Computer Center)

Senior Systems Engineer

6/1984 - 12/1991

Provided training and support to small to medium sized businesses. Promoted to educational division for Indiana, Ohio, and Kentucky. * * * Developed organizational policies and procedures for hardware and software acquisition and use. Analyzed business needs and new technology and made recommendations. Managed the planning, installation, control, and maintenance of personal computers within the organization. EDUCATION & CERTIFICATIONS B.S./Business Administration Finance & Management Ball State University Muncie, IN

*

SPECIAL TRAINING ITIL Ver. 3 Foundation Currently working on MCITP at New Horizons, Sun Enterprise Server Maint. Veritas File and Volume Manager Veritas Cluster Foundation Suite Performance Management (SA-400) Windows NT & 2000/2003 Network & Operating Systems Linux Novell 4.11 & 5.11 Advanced Administration CISCO TECHNICAL SKILLS UNIX, Linux, Microsoft Office, Lotus Notes administration,

*