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Richard Loebach 300 Central St Spring Valley, IL 61362 Main 815-830-2787 rl91e51c@westpost.

net Sales/Service Representative SUMMARY Account management with years of experience committed to quality client service and professional standards. Focused and solutions-oriented with the ability to c onsistently meet or exceed client goals. Proven strengths in mediating mutually agreeable outcomes. Generated new accounts,reactivating stagnant accounts, rever sing customer dissatisfaction, and building long-term lucrative relationships. EXPERIENCE Licensed Insurance Broker - 2003 to 2010 Loebach Insurance and Associates , Ottawa,IL 61350 Independently managed the entire sales cycle, from initial client consultation, product presentation, pricing and contract negotiation, to the final sales closi ng. Developed an account base encompassing clients; cold called qualified indiv iduals, built professional relationships, and increased business with satisfied clients and referrals. * Easily establish rapport with people of all ages, cultures, and beliefs. * Quoted rates, prequalified customers, and assisted with the underwriting proce ss for various insurance policies. * Maintained thorough records of sales and database of client information. * Involved in the day to day servicing of client accounts. Sales Consultant - 2003 to 2003 Coronet Dodge, Peru, IL 61354 Recommended, selected, and obtained vehicles based on customer needs and desires . * Easily establish rapport with people of all ages, cultures, and beliefs. * Demonstrated use and operation of vehicles. * Ensured high levels of customer service and satisfaction. Service Consultant - 1997 to 2003 JP Chevrolet, Peru, IL 61354 Act as the liason between the client and technician durning vehicle repair. Prov ide accurate repair estimates before work completed. Represent the company in a positive and professional manner at all times. Worked closely with the sales, se rvice, and parts departments to meet the needs of the client. * Easily establish rapport with people of all ages, cultures, and beliefs * Provided team leadership to accomplish department goals. * Monitored and maintained team service schedule. * Managed service staff, and oversaw daily team service schedule. Licensed Insurance Agent - 1992 to 1997 Loebach Insurance and Associates, Ottawa, IL Involved in selling, reviewing, rating, underwriting, processing, and servicing the personal lines accounts. * Maintained thorough records of sales and database of client information * Quoted rates, prequalified customers, and assisted with the underwriting proce ss for various insurance policies * Involved with agency management software upgrades. Sales Associate - 1987 to 1992 Team Electronics, Peoria, IL

Retail sales of Home Audio, Video, and Car Stereo equiptment. * Developed close and personal relationships with clients to ensure customer loy alty and retention * Sent thank-you notes for patronage, and cards on special occasions * Consistently placed within the top half of the monthly sales EDUCATION Illinois Valley Community College, Oglesby, IL Business Courses since graduating high school H.S., General Studies - 1978 St Bede Academy, Peru, IL SKILLS SUMMARY * Familiar with many different client management software systems * Insurance Information Systems * Office Equipment * Customer Service and Quality Assurance CERTIFICATIONS Licensed Insurance Producer Accident/Health Fire Casualty Life since 2003 Certified Service Consultant for Chevrolet Certified Service Consultant for Nissan Certified Service Consultant for Mercedes-Benz