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Jeffrey G.

Pickel 12256 Cox Lane Dallas, TX 75244 home, 214-443-8387, mobile 214-770-5425 Objective: Management opportunity enabling me to provide growth and add value within an aggressive and dynamic financial services organization. Professional Experience: Chase Paymentech Solutions / First Data Services / B of A Merchant Services National Account Executive / Director, Relationship Management 2006 to Present . Provide growth and value added sales solutions to a high profile portfolio of National accounts with a total annual bankcard volume in excess of 10 billion dollars including accounts such as Progressive Insurance, GSI Commerce, Inc, Travelocity and CSC Holdings/Cablevision. . Responsible for the renegotiation of contracts, regular status reporting, account retention and business development with key decision makers. . Ensure client satisfaction, maintain strong relationships, respond promptly to client inquiries, requests and coordinate activities of appropriate personnel to assist with and resolve issues, projects, etc. . Grow assigned relationships by identifying and closing new merchant sales opportunities and cross-selling additional services and products. . Coordinate and facilitate Program Sales, Program Development, Marketing and Channel Sales as well as other internal departments to ensure a high level of support for the client. Fifth Third Bank Processing Solutions Senior Relationship Manager 2005 to 2006 . Provided growth and value added sales solutions to high profile, multibillion dollar National accounts including Wendy's International, The TJX Companies and BJ's Wholesale Club. . Was responsible for the renegotiation of contracts, account retention and business development. . Ensured client satisfaction, responded promptly to client inquiries, requests, and coordinated activities of appropriate FTPS personnel to resolve issues. . Grew assigned relationships by identifying and closing new merchant sales opportunities and cross-selling FTPS and other Fifth Third Bank Services. . Coordinated and facilitated meetings and calls between clients, vendors, affiliate partners and FTPS.

Chase Merchant Services, LLC / First Data Merchant Services Senior Relationship Manager 2000 to 2005 . Provided growth and value added sales solutions to a portfolio of National accounts with a total annual bankcard volume in excess of 2 billion dollars such as The Cheesecake Factory, Ian Schrager Hotels, Ocean Properties, Drury Inns, Meyer Jabara Hotels, etc. . Was responsible for the renegotiation of contracts, account retention

and business development. . Engaged card associations when appropriate for special projects and business reviews as well as alliance partners for account implementation, technology upgrades, testing and validation or various processing solutions . Grew assigned relationships by identifying and closing new merchant sales opportunities and cross-selling CMS and other First Data products and services. . Traveled nationally to train and teach on industry specific subjects, client visits, conducted seminars, presented financial reviews, client entertainment and spoke at various client forums. SunTrust Bank, South Florida, N.A. Trust Officer, Personal Trust Administration 1995 to 2000 . Managed a portfolio of Trust Accounts including financial problem solving, client meetings with respect to investment strategies, taxation, estate planning, etc. . Supervised and trained new support personnel as well as enhancement training for existing office support staff. . Used extensive written correspondence and telephone interaction with existing and prospective clientele. . Local area network security control and system administration and computer related problem troubleshooting. . Assisted with publishing quarterly IRA Newsletter as well as organized and presented client and prospect seminars. . Utilized various computer hardware and software programs including AM Trust, Windows, Word and Excel to accomplish the following; annual reviews for Trust Committee inspection and approval, account file maintenance, new account setups and closings, asset receipts and deliveries, cash management, system maintenance and follow-up.