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continued DREAMA G. OST 108 Live Oak Circle Durham, NC 27703 (919) 294-4651 do927626@westpost.

net SENIOR-LEVEL RETAIL MANAGEMENT EXECUTIVE Respected executive with distinguished career leading operations, people develop ment, and engineering store operations for turnaround and high-growth organizati ons Results-focused Retail Executive, with over 2 decades of repeated success, eager to contribute expertise in Business Development, Operations/Administrative Mana gement, P&L/Fiscal Administration and Team Leadership toward collaborating with a progressive organization in maximizing bottom-line performance and formulating solutions to drive record-setting sales revenues. Exceptional leadership skills with a talent for establishing and communicating vision, developing strategies, executing tactical plans and motivating and empowering teams and individuals to achieve sustainable results. Strategic planner with expertise in implementing c ost saving measures. Profit & Performance Improvements Sales & Marketing Strateg y Execution Profit & Loss Management Recruiting & Staffing Initiatives Product I nventory Management Strategic Planning Team Leadership & Mentoring Process Redes ign & Change Management PROFESSIONAL EXPERIENCE GENERAL MANAGER since 1-2009 ASSISTANT GENERAL MANAGER 2008-2009 MACYS DEPARTMENT STORE Raleigh, NC Hold full responsibility for bottom-line factors including store vision, long-ra nge strategic planning, product management and sales growth strategies. Built im pressive record of achievement and advancement through series of progressively r esponsible positions that include business development, financial administration , marketing and staff development. Lead diverse, cross-functional teams in the f ulfillment of corporate productivity goals, customer service and bottom-line obj ectives; managing sales and revenues exceeding $15 million. Direct operations in analysis of business operations, customer satisfaction strategies and merchandi se presentations. Selected accomplishments: Diligently lead team through company restructuring and change. Proficient in performing market analysis, long-range planning and forec asting profit for reduction of controllable expenses. Manage sales and revenue e xceeding $15 million. Achieved #2 ranking in District for excellence in Customer Service for TY and LY. Achieved .2% inventory shortage for 2009. Introduced str ategic and tactical action plans to train and promote personnel to higher positi ons of responsibility; promoting 3 Executives to higher levels of responsibility , 2 associates to Supervisor positions and 3 associates to levels of more respon sibility. Exceeded Credit goals by +10% TY and + 12% LY. DREAMA G. OST Page Two Professional Experience Continued STORE MANAGER (2001 2008) PERSONNEL / OPERATIONS MANAGER (2000 2001) BENCH MANGER / AREA SALES MANAGER (1999) KOHLS DEPARTMENT STORES Dallas, Texas Selected accomplishments: Spearheaded sales revenue increase from $10 million to over $15 million in five years while achieving the regions lowest inventory shr inkage of .73%. Conceptualized, developed, and initiated aggressive sales progra ms to merchandise seasonal products as well as integrate Kohls inventory managem ent program control to better control product sales mix. Honored by District and Regional management for achieving a Third place award in the Region and First p lace award in the District for Best Turnover Performance YTD (2007). Successfull y aided management team in opening three new stores in DFW market as Bench Manag er. Introduced strategic and tactical action plans to train and promote personne l to higher positions of responsibility; promoting five Department Managers to A rea Supervisors; one Area Supervisor to Area Sales Manager (ASM); four ASMs to P ersonnel Operation Mangers; and two Personnel Operations Managers to Store Manag ers

CHINA / CRYSTAL / SILVER / LUGGAGE / ELECTRONICS MANAGER (1997 1999) COSMETICS MANAGER (1995 1997) DOMESTICS MANAGER (1991 1994) FOLEYS DEPARTMENT STORES Dallas, Texas Earned multiple promotions following highly successful tenures as Cosmetic Manag er and Domestic Manager to oversee the sales growth of $4.5M in China/Crystal/Si lver department sales. Successfully managed day-to-day activities for employees focusing on customer service, cost reduction strategies, monitoring inventory le vels and developing employee training programs. Responsible for hiring, employee development, succession planning and disciplinary procedures. As Cosmetic Manag er, managed over 65 commissioned associates at Collin Creek Mall location, growi ng sales to $6.5M. North Richland Hills Mall; as Domestic Manager, managed sales and revenue of $5m and led teams to open Vista Ridge Store, Lewisville Texas. Selected accomplishments: Increased sales volume in China, Crystal and Sliver by 30%, #1 rating in company increases. Coordinated efforts increasing Electronics sales volume by 58%, #1 in company increases. Honored with Area Sales Manager P erformance Award for the Dallas/Ft. Worth Tyler Region (1998). Skilled managergrew Cosmetic sales at Collin Creek Mall from $5.5M to $6.5M in two years. OPERATIONS MANAGER, 1989 1991 AREA MANAGER, 1987 1989 MARSHALLS DEPARTMENT STORES Dallas, Texas Continued forward progression with this leading retail department store in opera tions to coordinate and lead store operations as Operations Manager. Over seeing daily operations to support clientele, including monitoring transactions and im plementing corporate policies. Proficient at leading team in deploying seasonal sales strategies and troubleshooting business operations in under performing sto re locations. Instrumental in developing and teaching successful techniques to s ales staff. Selected accomplishments: Successfully implemented strategies to turn around tro ubled operations into high-impact profit centers. Demonstrated high-level of exp ertise in opening three new stores in Florida and one in Dallas Texas. Appointed as District Trainer, training all employees regarding new system operations for seven stores. *** *** *** Additional experience as Operations Manager, Loss Prevention Manager, Area Sales Manager and Customer Service Manager for Richway Department Stores in Atlanta, Georgia. EDUCATION Pursued Nursing Degree Beckley College, Beckley West Virginia Professional Development Coursework Leadership-version 1 Situational Leadership Communication and Working Relationsh ips Planning and Organization Human Resources-Sexual Harassment Human ResourcesAssociate Counseling/Termination Guidelines Manager on Duty-Inspire Support Rewa rd REFERENCES AVAILABLE UPON REQUEST