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____________________OBJECTIVE____________________

A position in a results-oriented company that seeks an ambitious and career-cons


cious person, with more than 5 years of excellent customer service knowledge,str
ong interpersonal, and communication skills will be utilized toward continued gr
owth and advancement.
____________________QUALIFICATION HIGHLIGHTS____________________
* Demonstrated ability to meet the needs of patrons, dependable, hard working, r
eliable, and punctual; continually commended for dedicated work ethic and reward
ed by steady promotions in all aspects of work.
* Established and maintain effective business relationships with external and in
ternal customers, improving communication between customers and company.
* Maintained responsibility for more than $15,000 monthly in products, effective
ly managing inventories.
* Developed a thorough understanding of operating cash registers, automatic tick
et issue machines, and other computerized equipment within the store.
* Trained newly hired sales representatives to facilitate, negotiate and deliver
creative sales tactics and strategies.
* Provided a high level of customer service and client relations based on outsta
nding communication and interpersonal skills.
____________________EXPERIENCE____________________
2007 - 2010 - Shift Leader
Travel Center of America, Manning, SC
* Successfully pacified hostile or antagonistic customers and negotiated a mutua
lly agreeable solution by patiently providing alternatives to reconcile the cust
omer's needs with the company's objectives
* Accurately and efficiently operated cash register and filled orders, keeping w
aiting time for customers to a minimum
* Ensured the highest levels of customer service and satisfaction
* Controlled all pricing and advertising included the placement of monthly sales
promotion displays
* Observed and evaluated workers and work procedures to ensure quality standards
and service
2008 - 2009 - Bartender
Club One 18, Sumter, SC
* Dealt tactfully and effectively with difficult customers
* Coordinated with all departments ensuring smooth operation
* Accepted increasing responsibility demonstrating flexibility and ability to le
arn quickly
* Acquired excellent communication and interpersonal skills with the public and
coworkers
* Assisted guests and other employees with resolving problems and answering ques
tions
____________________EDUCATION____________________
High School Diploma 2004
Garfield High School Garfield, NJ
____________________SKILLS____________________
* Inventory, Oral Communication, Leadership/Advocacy, Data Entry
* Well-Developed Listening Skills, Complaint/Enquiry Resolution, Sales Support
* Customer Service and Quality Assurance, Client Needs Assessments, Administrati
on