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____________________PROFILE____________________ Highly motivated professional with the ability to work in systems analysis, data base management, programming, and

troubleshooting. Displays strong technical per formance in addition to possessing good communication and customer service skill s. ____________________SUMMARY____________________ SKILLS SUMMARY> Computer Software: Microsoft Office Suites (Word, Excel, Outlook , PowerPoint, Access), Macromedia Studios MX (Flash, DreamWeaver, FreeHand, Fire works), Adobe PageMaker 6.5., Quickbooks, Quicken, ColdFusion, Adobe InDesign, P hotoshop, Distiller, Illustrator, GoLive.> Computer Languages: ADA, Visual Basic , HTML, JavaScript, Cobol, C#, XML, DHTM, CSS, PHP, C++, Assembly, Action Script , SQL, Unix Shell Scripting.> Operating Systems: MS-DOS, Microsoft Windows (95/9 8/NT/2000/XP), SCO Unix, Novell 5.0., Red Hat Linux 9.0.> Other Computer Skills: Active Directory, SAMBA, tcp/ip, PC setup & installation, various peripherals, data entry, file updating, Virus Removal, Networking. Multi-tasking, ____________________SUMMARY____________________ > Experienced in systems-operations training, collections, and customer service. > Appointed Teacher's Assistant for five terms during college years.> Strong int erpersonal skills: Proven ability to work well with individuals of all levels.> Excellent analytical and problem-solving skills. ____________________EMPLOYMENT HISTORY____________________ 2007 - Present - Transport Service Associate Allegheny General Hospital Provides great customer service skills* Good team player* Shows great initiative in work* Shows great personal skills 2007 - 2007 - Bench Tech/Help Desk Independent Micro Computers, Aliquippa, PA 2007 to 2007 Troubleshoot Hardware and software on Computers.* Provide repair service to cust omers.* Provide great customer service to clients.* Works closely with team memb ers to actively reach and exceeds performance goals 2006 - 2007 - Sales Associate Boscov's Department Stores, Monaca, PA 2006 to 2007 Help with floor moves* Responsible for store maintenance, stocking and inventory of store products and supplies * Handle transactions for merchandise returns, c ustomer complaints, greeted customers and vendors.* Answer phone calls and took orders from customers, vendors, and in-store managers in friendly, courteous man ner. * Works closely with team members to actively reach and exceed performance goals. 2001 - 2006 Ken's Computer Instruction, Beaver, PA Built, repaired, and troubleshot DOS, Windows, and Linux Based PCs and servers.* Provided repair service, built networks and designed web pages for private cust omers and businesses.* Taught individuals to build personal computers.* Performe d in-home service calls and dealt with customer inquiries and needs.* Processed all paperwork and managed bookkeeping for business. 2005 - 2000 - Data Entry United Parcel Service, Pittsburgh, PA 2005 t o 2005 Supervisor of data center employees during work shifts.* Created spread sheets t o record mailing information.* Proofread parcels for accuracy and input data.* R esponsible for monitoring computers in data center for weekly deliveries

1998 - 2003 - Sales Associate Paradies Shops, Pittsburgh, PA Handled transactions for merchandise returns, customer complaints, greeted custo mers and vendors.* Answered phone calls and took orders from customers, vendors, and in-store managers in friendly, courteous manner. * Worked closely with team members to actively reach and exceed performance goals.* Responsible for store maintenance, stocking and inventory of store products and supplies. 1997 - 1998 - Security Guard Huntleigh Corporation, Pittsburgh, PA Monitored airline passengers' belongings using methods such as x-ray machines, m etal detectors and hand wands to ensure maximum security of passengers, staff, a nd airlines.* Followed all safety standards set by airlines. 1995 - 1997 - Tape Librarian Miles Corporation, Pittsburgh, PA Maintained tapes in main computer utilized by computer programmers. ____________________EDUCATION____________________ 2005 - Associate, Computer Information Management International Academy of Design & Technology, Pittsburgh, PA 2000 - Certificate Data Consultants Institute, Beaver Falls, PA Course of Study: PC Repair & Troubleshooting ____________________SUMMARY____________________ of Accomplishments:? Serbian National Federation 2005 ____________________OTHER____________________ To help recognize the ones in the federation that are still in college to stay w ith the organization with the option of getting a job by being recognized at a b ig event. Serbian Unity Congress 2005 Business Networking within the organizatio n to help other Serbians to get a job by being a part of the organization. Serbi an Singing Federation 2005 To help recognize the ones in the federation that are still in college to stay with the organization with the option of getting a job by being recognized at a big event. ____________________ACTIVITIES____________________ Dr. Laza Kostich Serbian Singing Society 2006 Designed a DVD of the history of t he choir organization from 1939-2006 using Macromedia Flash. Designed and made t he Ad booklet given at the annual anniversary concert.