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Mary T. Robb 7728 20th Avenue NE Seattle, WA 98115 206.527.1351 (home) 206.235.

6578 (cell) mr938552@westpost.net CAREER SUMMARY: Over 30 years experience communicating ideas, concepts and technical information to gain understanding by people who benefited either by improved job performanc e or expanded life skills. EMPLOYMENT HISTORY: 12/09 - Present: Owner/Operator of Sunset Rose LLC, dba Thinking Cap - Provide contract instructional design in a variety of topics with a primary f ocus in the area of conversion of face-to-face instruction to online classroom f acilitation - Instruct classes in Adobe software at several higher learning institutions: B ellevue College, Green River Community College, Lake Washington Technical Colleg e 06/07 - 11/09: Regional Training Specialist for Adobe Systems, Inc. Developed instructor-led and eLearning content for a variety of courses includi ng SAP systems, Advanced Problem Analysis, documentation, soft skills, online ch at, and numerous other project-specific topics Delivered training to employees, both classroom and remote using Adobe Connect Fostered and maintained relationships with key training individuals at customer service vendors 07/99 - 06/07: Software Support Engineer (L3) for Adobe Systems, Inc. Supported customer use of Adobe products by researching issues, writing knowled gebase articles for publication on the web, reporting product defects and genera l issue trends to Product teams Supported products: Acrobat Family, InDesign, InCopy, InDesign Server Wrote and delivered training, both self-paced and instructor-led, for vendor ag ents and Adobe Support Research Specialists, on topics such as tools (CRM, Knova , TSPAM), products (Acrobat, Acrobat 3D) and technical subjects (Mac OS, enterpr ise deployment) Supported customer care vendor by maintaining excellent communication and avail ability for consultations 02/98 - 07/99: Telecommunications Network Analyst II (Team Supervisor) at The Bo eing Company Supervised a group of technicians supporting all Boeing-sanctioned desktop appl ications, including Office, Photoshop, PageMaker, E-mail, remote access, system configurations, and desktop hardware-related issues Provided coaching and feedback, applied disciplinary plans when needed, partici pated in interviewing and hiring new analysts, completed annual reviews Analyzed and shared performance reports with agents 06/97 - 01/98: Rhotech contract employee at The Boeing Company Supported all desktop issues in the Telephony and Desktop Workstation skill gro ups Served as back-up Lead when needed 11/96 - 06/97: Rhotech contract employee at Real Networks (formerly known as Pro gressive Networks) Supported RealAudio and RealVideo, including the use of players as well as how to create content for the player (both audio and video) 08/95 - 11/96: Technician I & II, Team Lead at Keane, Inc.

Provided technical support for PageMaker, Illustrator, Acrobat, Type and variou s consumer products Supervised 8 - 10 technicians who were supporting the first Illustrator team to be placed at Keane Coached individuals, conducted annual reviews, interviewed and hired new team m embers, enforced company policies and discipline 01/94 - 07/95: Owner/Operator of Creative Impressions, my free-lance desktop pub lishing business Designed and produced newsletters, brochures, resumes and various promotional m aterials 01/93 - 12/93: Director of Member Services at VA Association of Non-Profit Homes for the Aging Designed and produced all public relations and communications materials for the association, including a monthly newsletter, all conference brochures, all prom otional/recruiting materials Designed and administered all member services Recruited new members 05/88 - 04/92: Director of Communications at Printing Industries of Virginia Designed and produced all public relations and communications materials for the association, including a monthly newsletter, all conference brochures, all prom otional/recruiting materials Administered a state-wide print competition Led event planning activities for annual conventions, annual Print competition banquets, and educational seminars ADDITIONAL MANAGEMENT EXPERIENCE: 1998 - 1999: Leadership Certification program, The Boeing Company Completed over 50 hours of Management courses in pursuit of certification 1984-85: Catering Manager, Tallahassee-Leon County Civic Center Managed all event staffing for banquets, bar service and concessions Supervised staffs of 15 to 150, depending on the event Worked with clients to plan and produce all meeting and/or catering events 1985-1990: Catering Manager, Swanson Corporation at the Richmond Convention Cent er Managed all event staffing for banquets, bar service and concessions Supervised staffs of 15 to 150, depending on the event Worked with clients to plan and produce all meeting and/or catering events Responsible for all catering sales for my employer EDUCATION: Training Specialist Certificate University of Washington 2008 Certificate in Technical Writing University of Washington 2000 MFA in Theatre Mgt Florida State University 1982 BA in English Florida State University 1971