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Mary T.

Robb
7728 20th Avenue NE
Seattle, WA 98115
206.527.1351 (home) 206.235.6578 (cell)
mr938552@westpost.net
CAREER SUMMARY:
Over 30 years experience communicating ideas, concepts and technical information
to gain understanding by people who benefited either by improved job performanc
e or expanded life skills.
EMPLOYMENT HISTORY:
12/09 - Present: Owner/Operator of Sunset Rose LLC, dba Thinking Cap
- Provide contract instructional design in a variety of topics with a primary f
ocus in the area of conversion of face-to-face instruction to online classroom f
acilitation
- Instruct classes in Adobe software at several higher learning institutions: B
ellevue College, Green River Community College, Lake Washington Technical Colleg
e
06/07 - 11/09: Regional Training Specialist for Adobe Systems, Inc.
Developed instructor-led and eLearning content for a variety of courses includi
ng SAP systems, Advanced Problem Analysis, documentation, soft skills, online ch
at, and numerous other project-specific topics
Delivered training to employees, both classroom and remote using Adobe Connect
Fostered and maintained relationships with key training individuals at customer
service vendors
07/99 - 06/07: Software Support Engineer (L3) for Adobe Systems, Inc.
Supported customer use of Adobe products by researching issues, writing knowled
gebase articles for publication on the web, reporting product defects and genera
l issue trends to Product teams
Supported products: Acrobat Family, InDesign, InCopy, InDesign Server
Wrote and delivered training, both self-paced and instructor-led, for vendor ag
ents and Adobe Support Research Specialists, on topics such as tools (CRM, Knova
, TSPAM), products (Acrobat, Acrobat 3D) and technical subjects (Mac OS, enterpr
ise deployment)
Supported customer care vendor by maintaining excellent communication and avail
ability for consultations
02/98 - 07/99: Telecommunications Network Analyst II (Team Supervisor) at The Bo
eing Company
Supervised a group of technicians supporting all Boeing-sanctioned desktop appl
ications, including Office, Photoshop, PageMaker, E-mail, remote access, system
configurations, and desktop hardware-related issues
Provided coaching and feedback, applied disciplinary plans when needed, partici
pated in interviewing and hiring new analysts, completed annual reviews
Analyzed and shared performance reports with agents
06/97 - 01/98: Rhotech contract employee at The Boeing Company
Supported all desktop issues in the Telephony and Desktop Workstation skill gro
ups
Served as back-up Lead when needed
11/96 - 06/97: Rhotech contract employee at Real Networks (formerly known as Pro
gressive Networks)
Supported RealAudio and RealVideo, including the use of players as well as how
to create content for the player (both audio and video)
08/95 - 11/96: Technician I & II, Team Lead at Keane, Inc.
Provided technical support for PageMaker, Illustrator, Acrobat, Type and variou
s consumer products
Supervised 8 - 10 technicians who were supporting the first Illustrator team to
be placed at Keane
Coached individuals, conducted annual reviews, interviewed and hired new team m
embers, enforced company policies and discipline
01/94 - 07/95: Owner/Operator of Creative Impressions, my free-lance desktop pub
lishing business
Designed and produced newsletters, brochures, resumes and various promotional m
aterials
01/93 - 12/93: Director of Member Services at VA Association of Non-Profit Homes
for the Aging
Designed and produced all public relations and communications materials for the
association, including a monthly newsletter, all conference brochures, all prom
otional/recruiting materials
Designed and administered all member services
Recruited new members
05/88 - 04/92: Director of Communications at Printing Industries of Virginia
Designed and produced all public relations and communications materials for the
association, including a monthly newsletter, all conference brochures, all prom
otional/recruiting materials
Administered a state-wide print competition
Led event planning activities for annual conventions, annual Print competition
banquets, and educational seminars
ADDITIONAL MANAGEMENT EXPERIENCE:
1998 - 1999: Leadership Certification program, The Boeing Company
Completed over 50 hours of Management courses in pursuit of certification
1984-85: Catering Manager, Tallahassee-Leon County Civic Center
Managed all event staffing for banquets, bar service and concessions
Supervised staffs of 15 to 150, depending on the event
Worked with clients to plan and produce all meeting and/or catering events
1985-1990: Catering Manager, Swanson Corporation at the Richmond Convention Cent
er
Managed all event staffing for banquets, bar service and concessions
Supervised staffs of 15 to 150, depending on the event
Worked with clients to plan and produce all meeting and/or catering events
Responsible for all catering sales for my employer
EDUCATION:
Training Specialist Certificate University of Washington 2008
Certificate in Technical Writing University of Washington 2000
MFA in Theatre Mgt Florida State University 1982
BA in English Florida State University 1971