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FARZANA SAEED 42931 Edgewater Street, Chantilly, VA 20152 fs942836@westpost.

net a 571-230-3569 CAREER SUMMARY Teaching Experience Teaching Experience in URDU, Pashto & Science Subjects. Expert in Urdu & Pashto Languages. US Customs Brokerage department & Air Export Operations. Daily operation with a proven track record that demonstrates the ability to handle multiple assignment s from conception to end. Established flexibility and ability to continuously pr ovide customer support and quality control during all aspects of a project while meeting and exceeding deadlines. EDUCATION Masters In Science, University of Peshawar (Equivalent to Bachelors of Science i n USA) Peshawar Pakistan, August 2000 Bachelor of Science, University of Peshawar Peshawar Pakistan, 1997 TRAINING & CERTIFICATIONS US CUSTOMS BROKERAGE DEPARTMENT DHL GLOBAL FORWARDING: a 1.027 Fee Matrix a 1.049 Classification Assistant Tool a 1.05 Classification & Invoice Rating a 1.067 Confidently of Info Policy a 1.107 Correction Process a 1.108 Quality Management Process a 1.158 Daily Brokerage Reports a U.S Goods Returned Training a 1.056 Entry Docs Review a Caring For Customers a Customer Healing a Invoice Value / Entry Value AIR EXPORT OPERATIONS DHL GLOBAL FORWARDING: a Logis Air Contracts a Logis Air Payables a RPMS Air Rate Quote a Customer Care Management (CCM) PROFESSIONAL EXPERIENCE FAUGI FOUNDATION SCHOOL: Urdu, Pashto & Science Teacher Teaching experience in all mentioned languages, reading, writing and speaking in structor. DHL GLOBAL FORWARDING STERLING, VA 09/06-Present

AIR EXPORT OPERATIONS / US CUSTOMS BROKERAGE DEPARTMENT: a Provide best value customer service by negotiating the best rates for end valu e customers. a Assists customers in choosing the proper Air service to accomplish requisition goals. a Ensure abest valuea contracting rates, by aligning contract award with the cus tomeras mission. a Responsible for maintaining complete and accurate customers billing and proces sing files; maintaining proper documentation throughout the process starting fro m Air Rates to delivery at Customers door in all around the world. a To provide exact Knowledge of customs regulations in order to avoid any penalt y and hazard for Valued Customers. a Arrange billing and payment services between company and customers. a Main contact for many account all around the world to ensure proper handling, billing and contracts of Customers. a Provide inventory control services at air export operations center a Negotiate rates with airline in order to meet companies and customers requirem ent. a Due to time sensitive Air Export Operations and requirement by customers, go a bove and beyond to meet the deadline. a Drafted Contracts, Amendments, Date Change Letters, Renewal Letters, and Lette r Agreements for long a and short term engagement deals. SWISS PORT CARGO SERVICES DULLES INTERNATIONAL AIRPORT, VA 07/2005-09/2006

Customer Service / Export Operations/ Entry Writer: a Responsible for Excellent customer service. a Ensured that proper and accurate information is entered to avoid any weight di screpancy. a Ensured proper charges were applied to all provided bills in accordance with the airline and companies Agreement. a Consulted with higher management and Insurance Departments to ensure proper co ntractual language is used. a Updated and Maintained internal databases that track global shipments in the s ystem. a Maintained internal every day flights files. a Ensured that accounting/revenue disbursement matched with contract terms durin g payment process. SAMaS CLUB a" STERLING, VA 10/2004-07/2005 Front End Supervisor: a Encouraged team and customers to apply for company credit. a Managed busy store hours with limited help. a Ability to make on time and accurate decisions to make unhappy customers comfo rtable with company policies. a Provided timely customer service to clients. a Managed large amount of cash assets on a daily basis a Consulted with other team members and management to ensure document quality, t eam service & time saving ideas. a Ensured that all team members weretreated with respect in order to manage time breaks. a Consulted with senior management to ensure proper release of high value goods. LANGUAGE SKILLS a Pashto a Urdu

a Hindi a Punjabi a English ADDITIONAL INFORMATION Highly proficient in Microsoft Office Programs such as Word, Excel, PowerPoint. Awarded As Employee of The Month, First choice Award, Excellent Comment Emails f rom Upper Management & Customers (Can be Provided upon request)