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14040 Erwin Street

Philadelphia, PA 19116

Highly accomplished administrative and management professional offering 11 years
of experience, primarily in health care. Well-versed in the full scope of admin
istrative functions. Solid communications skills. Confident and competent interf
acing with Residents and their families, key clients and customers. Highly organ
ized, with the ability to issue sound, independent decisions. Thoroughly compute
r proficient.


Residence Director (2006 to Present):
Advanced to this position to oversee complete facility operationsof a 39 unit fa
cility, which primarily encompasses defining policy and procedure, controlling t
he annual budget, delivering resident services and coordinating contracted, anci
llary health care providers. Continually assess residents to participate in self
-governance, advocate for residents and structure service plans. Ensure a high d
egree of resident satisfaction, largely through installing qualified, appropriat
ely trained staff, investigating and resolving complaints and engaging in solid
communications with residents and there families.
* Raised occupancy from 80%-85% to 100% for 2 consecutive years, mainly with eff
ective marketing, relationship building and sales closing. No internal or extern
al sales and marketing persons other than myself.
* Maintained costs within budget year after year, using a fiscal management stra
tegy that afforded unit managers flexibility with accountability.
* Captured a 15% savings by contracting with a new cleaning products vendor offe
ring more competitive pricing and measured, automatic cleaning solution dispensa
* Raised the facilityas public profile and visibility by identifying different,
new community organizations with which to engage for promotional and referral in
* Overhauled a significant number of staff, instituted discipline to raise staff
performance and strengthened training.
Management Assistant / Activities Coordinator (2005 to 2006):
Joined the organization while achieving my Assisted Living Administrators Licens
e to structure, expand and drive a meaningful leisure activity program reflectiv
e of residentsa interests, needs and abilities. Coordinated physical activities,
competitive games, trips and entertainment. Built a resource of community activ
ities and established opportunities for resident participation. Assisted in volu
nteer recruitment and supervised volunteers. Management duties included, impleme
nting policy and procedures, acted as on call for director, assist in training a
nd orientation of staff, assist in maintaining proper accuracy of personnel reco
RACHMEL CHERNER, MD, Willow Grove, PA 2001 to 2005
Medical Assistant/Office manager
Provided staff direction while overseeing patient care such as, recording vital
signs, drawing blood, conducting electrocardiograms, collecting lab specimens, p
reparing patients for exams and explaining treatments and procedures. Authorized
drug refills and telephoned prescriptions to the pharmacy. Supervised and assis
ted staff to oversee the work flow in office was maintained including Greeting p
atients, scheduled appointments, coordinated hospital admissions and laboratory
services, updated medical records, completed insurance forms and administered bi
ST. ALBERT THE GREAT PARISH CENTER, Huntingdon Valley, PA 1999 to 2004
Event Coordinator:
Orchestrated seasonal affairs, which involved building the menu, preparing food
selections and recruiting and supervising volunteers. Additionally, prepared dai
ly meals to the pastor and 2 parochial vicars. Ensured foods met the highest sta
ndards for sanitation, taste and special dietary needs.
Thomas Jefferson University Hospital
1986 to 1987
Medical Records and Health Information Technician
Responsible for receiving requisitions and retrieving medical records for in pat
ients on hospital floors. Received requests of diagnosis codes and cross searche
d in computer to compile a list of patients with similar diagnosis and create an
d arrange records for research studies intended for interns at hospital. Also pe
rformed front desk receptionist duties when needed, including answering phones a
nd directing calls.

Assisted Living Management Training Program New Jersey
CALA License Registration AL0000005693
Liberal Arts, Community College of Philadelphia
Associates Degree Philadelphia, PA
Diploma, Certification & Registration, McCarrie School of Medical Assistance Ph
iladelphia, PA