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11135 S. Bell Avenue, Chicago, IL, 60643 * (C) 773-294-3388 * (H) 773-445-4472 *
Comp & Benefits Administration / Grievance Management / Employee, Vendor & Union
Cross-Functional Team Leadership / Affirmative Action / Contract Negotiations /
Interviewing/ Federal & State Regulations / Budget Control / Labor Relations/ Fa
mily Medical Leave Act/ EEO Compliance
Combined human resources administration with project management in business serv
ices areas, streamlining processes, providing critical data for executive action
, cutting costs and helping drive revenue for industry giant AT&T. Applied effe
ctive communications to administer FMLA, benefits contracts and AA/grievance pro
cesses in union environment.
* Provided HR /labor relations support to AT&T district, ensuring compliance/lim
iting grievances.
* Created project status reports, contributing to 22% annual revenue increase an
d 98% success rate.
* Analyzed financial/tariff rate data for AT&T region, leading to 8% increase in
intrastate revenue.
Key skills: Problem solver with 15 years experience, staff management skills, n
egotiation skills, budget analysis and vendor negotiation skills, advanced Micro
soft application user, strong computer and printer knowledge.
Masters/Bachelors Degrees, St. Xavier University. Certified in all Microsoft ap
Project Manager, Business Services (2000-2006)
Managed projects with budgets up to $780M and teams up to 80. Served such client
s as Boeing, Citibank, IBM, Home Depot, Lowe's, Microsoft, Motorola, Raytheon, a
nd numerous other Fortune 500 companies as well as US government agencies. Align
ed large cross-functional teams with complex skill sets and stayed abreast of pr
ogress toward key milestones to ensure that each engagement meets or exceeds cli
ent expectations. Oversaw approximately 35 projects/month. Met or exceeded all
service cut deadlines by 15%. Helped generate a 22% increase in annual revenues
with a 98% project success rate by introducing new project status reports. Com
pleted a $750M project to provide service to 25 locations in North America the U
S government in only 6 weeks. Delivered an average of at least $500M/year as on
e of 15 Central Region project managers. Awarded a total of 4 formal recognitio
ns including 2 Certificates of Acknowledge for Project Management Excellence and
2 for positive customer feedback.
Budget Supervisor, Intrastate Business Services (1999-2000)
Performed detailed financial analysis to identify and find the source of varianc
es from forecasts and budgets. Reported on and presented root cause of differenc
es to Division and District Managers. Managed line items. Supervised and coached
15 administrative staff in a partially unionized environment. Implemented contr
act-compliant discipline. Developed a deep understanding of the Family Medical L
eave Act and other key employee requirements. Administered a $1M budget. Facili
tated an 8% increase in intrastate revenue through financial and tariff rate lit
igation. Renegotiated vendor contracts reduce spending $100K+/year, recommended
district relocation that saved $660/year, and negotiated lease amendments that
saved $55K/month. Worked with the Legal Department to document and address alle
gations of EEO issues, ultimately terminating an employee whose behavior violate
d EEO criteria to reestablish a safe and secure work environment. Honored with
3 separate acknowledgements for exceeding division budget supervisor expectation
s and saving the company significant amounts of money.
Supervisor, Un-Collectables, Midwest Small Independent Business (1998-1999)
Directed a staff of 8-10 collections specialists working with small independent
communications companies to investigate overdue payments and identify fraudulent
account activities. Utilized upper-level problem solving and consensus building
skills to maintain strong, positive relationships with customers who had overdu
e balances. Directly resolve escalated accounts not paid within 30 days of colle
ctions activities to develop a custom plan to secure payment in full within 90 d
ays. Recovered 95% of all fees annually from customers. Earned quarterly recog
nition every quarter of employment for meeting or surpassing the company goal of
recovering 80% of uncollectible payments.
Staff Supervisor, Midwest Region (1997-1998)
Managed approximately 25 union technicians and office support and database staff
. Addressed grievances and ensured effective labor relations. Managed tri-annual
contract updates and administered benefits and compensation plans. Continuousl
y beat every corporate goal for the group. Served as key HR representative in t
he absence of a formal Human Resources Department. Designed and delivered train
ing on EEO, FMLA, and financial systems in 5 states.

Bill Gabor
Bell Canada
130 East Randolph
Chicago, IL 60601
Gina Rossetti
English Professor
Saint Xavier University
3700 West 103rd Street
Chicago, IL 60655
Wendy Winston
Business Manager
200 West AT&T Center Drive
Hoffman Estates, IL 60192
Joan Arsenault
Masters Special Education/Montessori Educator
Clissold Elementary School
2350 West 110th Place
Suzanne Lee
Education Professor
Saint Xavier University
3700 West 103rd Street
Karen Judge
Special Ed. Teacher
George Washington Elementary
3611 E 114th Street
Chicago, IL 60617