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Bryon Zimpfer

803 Tampico Walnut Creek, CA 94598


(925) 285-1341
bz96be70@westpost.net

*** PROFESSIONAL PROFILE ***

* Expertise in multiple IT frameworks and standards (CobiT,


ITIL, ISO/IEC 20000)
* Certified ITIL Service Manager
* Qualified ISO/IEC 20000 consultant
* Experienced designer of regulatory compliance solutions
for IT (SOX, PCI, SAS)
* Delivery of standards-based IT Service Management (ITSM)
solutions for global organizations
* Sincere, direct, and forthright manager who is a frank
and judicious decision maker
* Articulate, assertive, and strong communicator comfort-
able managing large global forums
* Respected leader and subject matter expert for large
cross-functional teams

*** PROFESSIONAL EXPERIENCE ***

BLACKROCK - San Francisco, CA 2009 to 2010


Vice President, IT Service Quality
(Acquired Barclays Global Investors 12/09)
* Integrated policy, process, and operational activities
between legacy Barclays Global Investors and Blackrock
service management operations.

BARCLAYS GLOBAL INVESTORS - San Francisco, CA 2007 to 2009


Principal, Global Head of Change & Configuration Management
* Managed global change and configuration management team
implementing measurable efficiency and effectiveness
improvements. The change management process improved to
greater than 99% effectiveness while managing increasing
change volume and absorbing a 50% reduction in staff.
* Managed several programs of work including implementation
of improved change management platform, HP configuration
management database (CMDB), and supporting operational
processes providing global scale and alignment.
* Designed and delivered regulatory compliance solutions to
meet terms of OCC, SOX, US/UK SAS70, and FSA agreements &
existing controls performance and testing requirements.
All solutions met regulatory requirements and passed
annual testing.
* Defined and delivered segregation of duties process and
tooling to monitor and report non-compliant developer
access to production utilizing in-house technology to
minimize cost and time to meet management agreed
regulatory timelines. Solution met OCC requirements and
remains in place delivering compliance in excess of 96%.

CHOICE HOTELS INTERNATIONAL - Phoenix, AZ 2004 to 2007


Manager, IS Controls & Compliance
* Developed ITSM program strategy, governance model,
strategic goals and objectives. Developed the business
case, project budget, and led the vendor selection
process for the ITSM strategic platform.
* Implemented Change Management process for global IT
infrastructure.
Managed design and implementation of policy, process,
tools, and metrics aligned with ITIL, ISO, and COBIT
frameworks. Improved existing tools to meet Sarbanes-Oxley
and PCI compliance requirements.
* Managed Sarbanes-Oxley controls documentation and
compliance audits. Served as the primary IT contact for
all internal and external compliance testing. Facilitated
onsite testing, maintained policy and process
documentation, and status of open issues.
* Implemented global IT policy and procedure framework
delivering a key component to achieving continued
Sarbanes-Oxley and PCI compliance and organizational
process consistency.

FIDELITY INVESTMENTS - Marlboro, MA 2001 to 2004


Technical Infrastructure Supervisor
* Implemented Service Desk, Incident, Problem, and Change
Management processes for all pre-production environments.
Created process flows, agreed maintenance windows,
release policy and performance metrics. Created and
delivered training programs, awareness campaigns, and
communication plans to multiple business units across
the firm.
* Managed Service Desk function - managed incidents and
problems for global mid-tier application environments.
Escalated vertically and horizontally to minimize
resolution time and unplanned service disruptions.
* Secured, Managed, and Monitored the Infrastructure for
all mid-tier pre-production environments. Implemented
additional security for user and group management.
Managed domain administration, capacity, availability,
and service continuity efforts to meet existing and
future business requirements.
* Led cross-functional teams delivering multiple projects
on time and budget. Provided planning, leadership, and
coordination to deliver infrastructure and operating
system upgrades, application consolidation, ESM
implementation, and Service Management projects.

INTERLIANT CONSULTING - Boston, MA 1999 to 2001


Provided infrastructure, QA, and desktop support services
* Motorola - configured and supported ATM network for DSL
test lab including DSLAMs, ATM switches, and routers.
Performed automated and manual testing, reporting, and
problem resolution for soft-DSL modem program.
* Lucent Technologies - provided service desk, desktop
support, infrastructure services management (email,
websites, security, access provisioning, and software
delivery).
* Arrow Point Communications - delivered desktop support
and network administration services for web content
switching pioneer from start-up to acquisition by Cisco
Systems in 2000.

MAGNETIC DATA TECHNOLOGIES - Eden Prairie, MN 1998 to 1999


Project Manager
* Managed ERP implementation project. Defined requirements,
managed contingent development resources to deliver a
user-friendly solution that met strategic objectives.
Delivered training and support to management and staff.

*** EDUCATION AND PROFESSIONAL DEVELOPMENT ***


ISO/IEC 20000 Foundation 2008
ISO/IEC 20000 Professional: Management and Improvement 2008
ISO/IEC 20000 Professional: Support of IT Services 2008
ISO/IEC 20000 Professional: Alignment of IT & Business 2008
ITIL Service Manager 2007
ITIL Foundation 2007
ITIL Practitioner: Release & Control 2007
ISACA Implementing CobiT for IT Audit & Assurance 2006
ISACA Fundamentals of Business Intelligence 2005
ISACA Audit & Control of Business Intelligence 2005
ISACA Information Security Management 2005
ISACA Fundamentals of IT Auditing 2005
itSMF USA ISO/IEC 20000 Special Interest Group Board 2009
itSMF USA Arizona Local Interest Group Co-Chair 2007
State University of New York
Bachelor of Science - Information Technology 2007